Origin TD, LLC

I am rejecting this response because: Terms of payment were accepted as "Thank you for your prompt response and provided resolutionA total refund amount of $is agreed upon and accepted as per terms outlined in the noticeNo further action will be taken on our behalf following the confirmation of payment method and timely receipt of funds per schedule outlined in notice"When payment was not received within that time frame, my sister (an attorney) reached out on my befalf as this was yet another breech of agreementOriginTD responded that "the mail does not come over night and Payment was on the way." At such point, once they received a response that was unacceptable based on the newly agreed upon terms, they universally decided repay in payments without a schedule, in a different form of payment listed on the default of contract and without approval from me as the contracted partyI am more than within my legal rights to question where a refund is and OrginTD is not within their legal rights to universally modify a payment schedule without approval from its' clientUnless there is some sort of business hardship where they are unable to provide a prompt refund, the only reason they are choosing to repay via their new "schedule" is to spite a client who unfortunately paid in full but was not "the type of person" this company deals with

Hi ***, Thank you for returning my phone call and providing me with the necessary steps to take, in regards to our complaint from [redacted] This email is to address the complaint and briefly explain our side of the story that has vaguely been reportedPlease see below for the explanationAlso, attached to this email, is the official agreement between [redacted] and OriginTD, which was never signed/returned to us either, along with her initial email stating the timeframe to be there, the day of the wedding and the repayment agreementPlease see below: OriginTD was contacted on September 22, by [redacted] , inquiring about filming her wedding on June 3rd, The initial agreement over the phone with [redacted] and her fiancee (now husband) was to film their 'first look' at 12:45pm and then shots in the surrounding areas before covering their ceremony and receptionWe advised [redacted] that a NON-REFUNDABLE booking deposit (25% of the balance) was required in order to secure the date; she made payment of $(booking deposit) on September 27, which solidified the agreement that we had discussedMonths had gone by with no communication, just receiving of payments via Square Cash app from [redacted] & [redacted] paying towards their balanceOn February 13, 2017, [redacted] made her 7th payment of $to pay the balance in full On May 29, (days before the wedding), [redacted] reached out to us with the itinerary of the day along with mentioning that she was expecting us to be there at 8am to "begin coverage of the ladies"We informed her that there was never an agreement to be there at 8am and that we were planning to get there around 12:30pm to cover their first look, which she had previously advised us, was at 12:45pmShe then got angry and advised us that the first look had been moved up to 12:15pmWe declined 8am arrival but kindly extended an additional hours (free of charge) saying that we would show up at 10am to begin filming; that way we were able to get the tail end of getting dressed and preparation, in attempt to keep her happyShe said that would be okay but then continued to belittle us and nitpick the agreementWe told her that we would not be talked to the way that she was treating us and refused to work with someone of that nature and offered her a refundShe declined the refund and went on a rant about not knowing her schedule for the day and how things changeWe tried to explain that days before the wedding isn't the easiest timeframe to make such adjustments and we could have been notified of this months ago After additional email exchanges with no common ground or arbitration between the party, we decided to remove ourselves from the breached agreementWe advised [redacted] that we would be refunding all of the money, except for the NON-REFUNDABLE booking deposit; explaining that we had forfeited other business by securing her date for service, which is the purpose of the booking deposit and understood at the time of payment On May 30, 2017, [redacted] agreed via email (attached to this email) on the amount of $being paid back and that no further action would be takenPayment terms/length were never discussed, however, we advised [redacted] that payments would be made back the same way, in which they were received (Square Cash App - different payments over the course of months)We did advise [redacted] to stop communication with OriginTD once the final agreement had been madeOur reasoning for stopping communication was due to numerous threatening emails from outside sources ( [redacted] 's sister) who was never even involved in the initial agreement or conversationsWe felt that the matter had gotten way out of hand and an agreement was reached, there was no need to discuss anything furtherWe are very confused on why a complaint would be submitted on June 9, 2017, when we reached a written agreement, via email, with [redacted] , two weeks prior and have already made two payments back to [redacted] (June 2nd & June 13th) We feel that we have now addressed the situation properly and have no further discussion over the matter Thank you, [redacted]

I am rejecting this response because:
Terms of payment were accepted as "Thank you for your prompt response and provided resolution. A total refund amount of $975 is agreed upon and accepted as per terms outlined in the notice. No further action will be taken on our behalf following the confirmation of payment method and timely receipt of funds per schedule outlined in notice. "When payment was not received within that time frame, my sister (an attorney) reached out on my befalf as this was yet another breech of agreement. OriginTD responded that "the mail does not come over night and Payment was on the way." At such point, once they received a response that was unacceptable based on the newly agreed upon terms, they universally decided repay in 7 payments without a schedule, in a different form of payment listed on the default of contract and without approval from me as the contracted party. I am more than within my legal rights to question where a refund is and OrginTD is not within their legal rights to universally modify a payment schedule without approval from its' client. Unless there is some sort of business hardship where they are unable to provide a prompt refund, the only reason they are choosing to repay via their new "schedule" is to spite a client who unfortunately paid in full but was not "the type of person" this company deals with.

Hi [redacted], Thank you for returning my phone call and providing me with the necessary steps to take, in regards to our complaint from [redacted]. This email is to address the complaint and briefly explain our side of the story that has vaguely been reported. Please see below for the...

explanation. Also, attached to this email, is the official agreement between [redacted] and OriginTD, which was never signed/returned to us either, along with her initial email stating the timeframe to be there, the day of the wedding and the repayment agreement. Please see below: OriginTD was contacted on September 22, 2016 by [redacted], inquiring about filming her wedding on June 3rd, 2017. The initial agreement over the phone with [redacted] and her fiancee (now husband) was to film their 'first look' at 12:45pm and then shots in the surrounding areas before covering their ceremony and reception. We advised [redacted] that a NON-REFUNDABLE booking deposit (25% of the balance) was required in order to secure the date; she made payment of $325 (booking deposit) on September 27, 2016 which solidified the agreement that we had discussed. Months had gone by with no communication, just receiving of payments via Square Cash app from [redacted] & [redacted] paying towards their balance. On February 13, 2017, [redacted] made her 7th payment of $100 to pay the balance in full.  On May 29, 2017 (5 days before the wedding), [redacted] reached out to us with the itinerary of the day along with mentioning that she was expecting us to be there at 8am to "begin coverage of the ladies". We informed her that there was never an agreement to be there at 8am and that we were planning to get there around 12:30pm to cover their first look, which she had previously advised us, was at 12:45pm. She then got angry and advised us that the first look had been moved up to 12:15pm. We declined 8am arrival but kindly extended an additional 2 hours (free of charge) saying that we would show up at 10am to begin filming; that way we were able to get the tail end of getting dressed and preparation, in attempt to keep her happy. She said that would be okay but then continued to belittle us and nitpick the agreement. We told her that we would not be talked to the way that she was treating us and refused to work with someone of that nature and offered her a refund. She declined the refund and went on a rant about not knowing her schedule for the day and how things change. We tried to explain that 5 days before the wedding isn't the easiest timeframe to make such adjustments and we could have been notified of this months ago.  After additional email exchanges with no common ground or arbitration between the party, we decided to remove ourselves from the breached agreement. We advised [redacted] that we would be refunding all of the money, except for the NON-REFUNDABLE booking deposit; explaining that we had forfeited other business by securing her date for service, which is the purpose of the booking deposit and understood at the time of payment.  On May 30, 2017, [redacted] agreed via email (attached to this email) on the amount of $975 being paid back and that no further action would be taken. Payment terms/length were never discussed, however, we advised [redacted] that payments would be made back the same way, in which they were received (Square Cash App - 7 different payments over the course of 2 months). We did advise [redacted] to stop communication with OriginTD once the final agreement had been made. Our reasoning for stopping communication was due to numerous threatening emails from outside sources ([redacted]'s sister) who was never even involved in the initial agreement or conversations. We felt that the matter had gotten way out of hand and an agreement was reached, there was no need to discuss anything further. We are very confused on why a complaint would be submitted on June 9, 2017, when we reached a written agreement, via email, with [redacted], two weeks prior and have already made two payments back to [redacted] (June 2nd & June 13th) . We feel that we have now addressed the situation properly and have no further discussion over the matter.   Thank you, [redacted]