From: Elizabeth P [redacted] < [redacted] @***.com>Date: Tue, Aug 9, at 10:AMSubject: Contract for complaint # [redacted] To: [redacted] @myRevdex.com.orgDear [redacted] ,Thanks for speaking to meHere is the requested documentation.Regards,Beth P [redacted]
TO WHOM IT MAY CONCERN:First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Customer chose her friend *** to meet the movers on the day of the moveon her behalf.This is something that she never even bothered to tell us ,Original Moving was not aware that you will not be there.After speaking with my guys and carefully reviewing the contract, isee that the guys gave [redacted] a revised written estimate which shesigned.(please see attached revised written estimate)The revised basically calculated packing supplies needed inorder to protect your items plus additional labor time to preformpacking services.The movers packed your items, loaded the truck and drove to thestorage facility which was approx minutes away.They unloaded several items as per ***s request ,continued drivingto the final destinations approx minutes to complete theunloading.You were charged for the total hours it took us to complete the jobplus the travel time and fuel fee that is indicated in your order ofservice.you were also charged for supplies that the movers providedyou in order to protect your items while they will be sitting instorage.Customer cannot leave someone in charge and then say I do not agree to thecharges,That person was sent there on behalf of her therefore youshould be fully responsible.As a curtsy I refunded a $back to your credit card.Thanks Increase in the price of the Move: The customer received a quote based on the average size of a br ,moving about a mile away.Our estimate clearly states that local moves are charged by-the-hour and only for the hours required to service each move (and of course the materials and any services necessary to perform the move) It further explains that an estimate is strictly an estimate and based on an average size of a home Our Foreman reviewed the entire shipment and executed a Revised Estimate to include any additional volume and/or services which would change the price of the move At this point the customers had choices: The customers chose to instruct the movers to pack and ship all of their items agreeing to pay for all the services they needed Our movers complied Size of Truck: We dispatched a truck which would have easily accommodated the originally estimated amount of space (plus a minimum of 10% more) The size of the truck is not the concern as the movers would make as many repeat trips as are necessary to provide this customer with a successful move Packing/Materials: When the Forman reviewed the household he estimated that the customers would require packing materials and labor services They presented the customers with a packing and materials sheet listing the materials needed and their applicable price The customer agreed to the charges to which their signature attests We do blanket wrap items which can be wrapped This is done without an additional charge to the customers Loss/Damage: The customer was referred to our claims service provider [redacted] to file a proper claim as required by the law The customer was assigned a unique claim id of [redacted] and was sent login information on 08/09/to file a claim onlineUp to date no claim has been received Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law For further assistance with filing claims you may contact [redacted] directly at ###-###-#### or online at [redacted] We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter hy here
To whom it may concern,I am replying to the complaint made by [redacted] Please review our side of the story [redacted] called our office while shopping around for moving estimatesSince she had a very small move, I had mentioned to her that we require a minimum of hours of labor, one hour of travel time, and a $fuel and mileage surcharge feeTotal minimum charges would be $ [redacted] indicated that she was still shopping around with other companies and I had advised her to make sure she compares apples to apples and be aware of companies that would add hidden fees [redacted] did not understand that the total of $would give her only hours of labor, one hour of travel time, and a $fuel and mileage surcharge fee, and therefore thinks she was charged incorrectlySince it is only an estimate, if we need to work longer, [redacted] would be liable for that timeThe movers started working at 9:a.mand finished by p.mThe movers provided [redacted] with hours of labor, therefore her total was higher than her estimateShe was charged for hours of labor, one hour of travel time, and a one time $fuel and mileage surcharge feeOn the day of the move while speaking with Sabrina, I had tried to explain to her that the move took longer than the estimated hours of labor, therefore she was billed an additional hour, but she didn't understandOriginal Moving did not add any hidden fees like [redacted] claimsOriginal Moving only charged for the time our movers had provided labor for The poor customer service behavior [redacted] claims is basically answers to the questions that she did not want to hearWe feel that Original Moving provided [redacted] with great service at a great priceWe do not find any reason to refund [redacted] the $she desires Please find the attached initial estimate and the actual contract from the day of the moveThank you, Jennifer
From: Elizabeth P [redacted] < [redacted] @***.com>Date: Tue, Aug 9, at 10:AMSubject: Contract for complaint # [redacted] To: [redacted] @myRevdex.com.orgDear [redacted] ,Thanks for speaking to meHere is the requested documentation.Regards,Beth P [redacted]
TO WHOM IT MAY CONCERN:First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Customer chose her friend *** to meet the movers on the day of the moveon her behalf.This is something that she never even bothered to tell us ,Original Moving was not aware that you will not be there.After speaking with my guys and carefully reviewing the contract, isee that the guys gave [redacted] a revised written estimate which shesigned.(please see attached revised written estimate)The revised basically calculated packing supplies needed inorder to protect your items plus additional labor time to preformpacking services.The movers packed your items, loaded the truck and drove to thestorage facility which was approx minutes away.They unloaded several items as per ***s request ,continued drivingto the final destinations approx minutes to complete theunloading.You were charged for the total hours it took us to complete the jobplus the travel time and fuel fee that is indicated in your order ofservice.you were also charged for supplies that the movers providedyou in order to protect your items while they will be sitting instorage.Customer cannot leave someone in charge and then say I do not agree to thecharges,That person was sent there on behalf of her therefore youshould be fully responsible.As a curtsy I refunded a $back to your credit card.Thanks Increase in the price of the Move: The customer received a quote based on the average size of a br ,moving about a mile away.Our estimate clearly states that local moves are charged by-the-hour and only for the hours required to service each move (and of course the materials and any services necessary to perform the move) It further explains that an estimate is strictly an estimate and based on an average size of a home Our Foreman reviewed the entire shipment and executed a Revised Estimate to include any additional volume and/or services which would change the price of the move At this point the customers had choices: The customers chose to instruct the movers to pack and ship all of their items agreeing to pay for all the services they needed Our movers complied Size of Truck: We dispatched a truck which would have easily accommodated the originally estimated amount of space (plus a minimum of 10% more) The size of the truck is not the concern as the movers would make as many repeat trips as are necessary to provide this customer with a successful move Packing/Materials: When the Forman reviewed the household he estimated that the customers would require packing materials and labor services They presented the customers with a packing and materials sheet listing the materials needed and their applicable price The customer agreed to the charges to which their signature attests We do blanket wrap items which can be wrapped This is done without an additional charge to the customers Loss/Damage: The customer was referred to our claims service provider [redacted] to file a proper claim as required by the law The customer was assigned a unique claim id of [redacted] and was sent login information on 08/09/to file a claim onlineUp to date no claim has been received Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law For further assistance with filing claims you may contact [redacted] directly at ###-###-#### or online at [redacted] We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter hy here
To whom it may concern,I am replying to the complaint made by [redacted] Please review our side of the story [redacted] called our office while shopping around for moving estimatesSince she had a very small move, I had mentioned to her that we require a minimum of hours of labor, one hour of travel time, and a $fuel and mileage surcharge feeTotal minimum charges would be $ [redacted] indicated that she was still shopping around with other companies and I had advised her to make sure she compares apples to apples and be aware of companies that would add hidden fees [redacted] did not understand that the total of $would give her only hours of labor, one hour of travel time, and a $fuel and mileage surcharge fee, and therefore thinks she was charged incorrectlySince it is only an estimate, if we need to work longer, [redacted] would be liable for that timeThe movers started working at 9:a.mand finished by p.mThe movers provided [redacted] with hours of labor, therefore her total was higher than her estimateShe was charged for hours of labor, one hour of travel time, and a one time $fuel and mileage surcharge feeOn the day of the move while speaking with Sabrina, I had tried to explain to her that the move took longer than the estimated hours of labor, therefore she was billed an additional hour, but she didn't understandOriginal Moving did not add any hidden fees like [redacted] claimsOriginal Moving only charged for the time our movers had provided labor for The poor customer service behavior [redacted] claims is basically answers to the questions that she did not want to hearWe feel that Original Moving provided [redacted] with great service at a great priceWe do not find any reason to refund [redacted] the $she desires Please find the attached initial estimate and the actual contract from the day of the moveThank you, Jennifer