Original Pancake House

Subject: Respond to a Complaint Form **COMPANYNAME [redacted] Complaint ID#: Company Name: VIKING FUEL OIL CO., INC Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): Maureen Shea Complaint Information: VIKING FUEL OIL CO., INC [redacted] MAY 27, MsMaureen Shea Complaint Consultant Revdex.com, IncSouth Turnpike Road Wallingford, CT ACCOUNT NO: [redacted] ID NUMBER Dear MSShea: We are responding to the complaint written by [redacted] On January 9, 2014, [redacted] did request gallons of fuel oilHowever, our driver did not realize the ticket stated gallons only and topped off [redacted] fuel tank [redacted] remained on automatic delivery and did not request to be placed on will callOn February 10, 2014, [redacted] received another gallons of fuel oilAs requested, [redacted] received fuel oil on April 15, of gallons of fuel oilWhen an account becomes past due at days we leave a message or speak to the customer to offer them payment optionsThis is a family owned business and we always try to accommodate the consumer who is having difficulty paying their heating billThe first telephone call was not placed until May 5, 2014, requesting that [redacted] call back to set up payment optionsWe did not hear from [redacted] and placed a lien on her home, as her home was up for saleWe have however, sent a lien release to the town of GlastonburyViking Fuel does not report to any agency and we have not taken any derogatory actions against [redacted] , nor were any derogatory actions threatened against [redacted] [redacted] and the owner of Viking Fuel spoke this morning and by all accounts everything has been settledIf you need anything further, please don't hesitate to contact usVery truly yours, [redacted] Sent on: 5/27/10:00:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me The business states that they had our agreement, but what they did not
say is that over the phone, they admitted that they had made a mistake and they apologized to us, but they would not admit it in writing, only over the phone They admitted that they were 100% in breach of our contract as it had expired They sent us a copy of our contract, and we also had the original copy stating that they were fully in the wrong The only reason why we agreed to the reduced price is that we chose to take the higher road and did not think it was ethical to except a free fill up of oil, as the business wanted to come siphon the oil, and I gave them three days to show up, and on the day that they were supposed to show up, they were about an hour and a half behind schedule and I had a doctors appointment that I needed to be to for my child They were completely disrespectful of our time, and we're completely condescending when I spoke to the representative who came to my house to see if they could siphon the oil The man who came to my door tried to tell me that he is the one who signed the contract with us, but he was indeed not the person that we signed a contract with, and we have the proof This company is not trustworthy, in our opinion (and also among many friends and neighbors of pea who report similar experiences with them), and we want nothing to do with them and that is the only reason why we decided to take the oil at the lower price and take the higher road When I spoke to manager on the phone, he was actually very nice and did admit wrong doing on the company's behalf, so I still don't understand why in the email that was sent to you, they blamed us, when in fact he excepted the blame... Please let me know if you have any questions in regards to this
Sincerely,
*** ***

Subject: Respond to a Complaint Form **COMPANYNAME**
 
...


Complaint ID#:


10058617


Company Name:


VIKING FUEL OIL CO., INC.


Company Contact Name:


[redacted]


Company Contact Phone:


[redacted]


Company Contact Email:


[redacted]


Consumer's Name:


[redacted]


Revdex.com Staff Member (if you know):


Maureen Shea


Complaint Information:


VIKING FUEL OIL CO., [redacted] ###-###-#### [email protected] MAY 27, 2014 Ms. Maureen Shea Complaint Consultant Revdex.com, Inc. 94 South Turnpike Road Wallingford, CT 06492 ACCOUNT NO: [redacted] ID NUMBER 10058617 Dear MS. Shea: We are responding to the complaint written by [redacted]. On January 9, 2014, [redacted] did request 100 gallons of fuel oil. However, our driver did not realize the ticket stated 100 gallons only and topped off [redacted] fuel tank. [redacted] remained on automatic delivery and did not request to be placed on will call. On February 10, 2014, [redacted] received another 123.9 gallons of fuel oil. As requested, [redacted] received fuel oil on April 15, 2014 of 225.9 gallons of fuel oil. When an account becomes past due at 60 days we leave a message or speak to the customer to offer them payment options.. This is a family owned business and we always try to accommodate the consumer who is having difficulty paying their heating bill. The first telephone call was not placed until May 5, 2014, requesting that [redacted] call back to set up payment options. We did not hear from [redacted] and placed a lien on her home, as her home was up for sale. We have however, sent a lien release to the town of Glastonbury. Viking Fuel does not report to any agency and we have not taken any derogatory actions against [redacted], nor were any derogatory actions threatened against [redacted] and the owner of Viking Fuel spoke this morning and by all accounts everything has been settled. If you need anything further, please don't hesitate to contact us. Very truly yours, [redacted]


Sent on:


5/27/2014 10:00:26 AM

Subject: Respond to a Complaint Form **COMPANYNAME**
 
Complaint ID#:


10058617


Company Name:


VIKING FUEL OIL CO., INC.


Company Contact Name:


[redacted]


Company Contact Phone:


[redacted]


Company Contact Email:


[redacted]


Consumer's Name:


[redacted]


Revdex.com Staff Member (if you know):


Maureen Shea


Complaint Information:


VIKING FUEL OIL CO., INC. [redacted] MAY 27, 2014 Ms. Maureen Shea Complaint Consultant Revdex.com, Inc. 94 South Turnpike Road Wallingford, CT 06492 ACCOUNT NO: [redacted] ID NUMBER 10058617 Dear MS. Shea: We are responding to the complaint written by [redacted]. On January 9, 2014, [redacted] did request 100 gallons of fuel oil. However, our driver did not realize the ticket stated 100 gallons only and topped off [redacted] fuel tank. [redacted] remained on automatic delivery and did not request to be placed on will call. On February 10, 2014, [redacted] received another 123.9 gallons of fuel oil. As requested, [redacted] received fuel oil on April 15, 2014 of 225.9 gallons of fuel oil. When an account becomes past due at 60 days we leave a message or speak to the customer to offer them payment options.. This is a family owned business and we always try to accommodate the consumer who is having difficulty paying their heating bill. The first telephone call was not placed until May 5, 2014, requesting that [redacted] call back to set up payment options. We did not hear from [redacted] and placed a lien on her home, as her home was up for sale. We have however, sent a lien release to the town of Glastonbury. Viking Fuel does not report to any agency and we have not taken any derogatory actions against [redacted], nor were any derogatory actions threatened against [redacted] and the owner of Viking Fuel spoke this morning and by all accounts everything has been settled. If you need anything further, please don't hesitate to contact us. Very truly yours, [redacted]


Sent on:


5/27/2014 10:00:26 AM