Original Resume Company

Tell us why here...to whom it may concern the customer was here last night under the impression that the vehicle was still leakingWe went out to vehicle pulled the headliner down and showed customer that it was not leaking water and that the stains on the headliner were bleeding threwwe explained to customer that we would have it cleaned again and dyed so it would not come back on the headliner Customer was satisfiedThank You Dana

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is incorrect I told them I "rinsed it down with a hose to get bugs off" they asked if car wash or high pressure I said NO residential garden hoseThey proceeded to ask if I sprayers it up under the roof I told them no not at all and it took all but few seconds to have water penetration he couldn't believe it said he stated that he "sprayed it with water for hours and took it to car wash u see high pressure and couldn't get it to leak" I then asked the question he couldn't answer "What happens when it rains for three four days or better am I supposed to bubble wrap it" he had no response and I left now I see his statement which is a LIE and its clear they will not rectify this situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I washed my car today and the headliner is soak and wet again view above pictures
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...to whom it may concern . the customer was here last night under the impression  that the vehicle was still leaking. We went out to vehicle pulled the headliner down and showed customer that it was not leaking water and that the stains on the headliner were bleeding...

threw. we explained to customer that we would have it cleaned again and dyed so it would not come back on the headliner . Customer was satisfied. Thank You . Dana

Tell us why here...To whom it may concern, [redacted] came in on 4/**0,318 miles we verified the customers concern we found the header panel seal leaking water we ordered the part. during the service visit we provided the customer with a rental car at no expense to him for 3 days. Customer returned */**2,399 miles for the repair we again provide the customer with a rental for another 3 days in order to complete the repair and confirm there is no more water entering into the vehicle. we had the vehicle re cleaned and returned to vehicle to the customer. [redacted] called and stated his vehicle was still leaking water aging in august. He returned 8/* we kept the vehicle for a total of 12 days and again provided him with a rental. we were unable to duplicate his concern however we went ahead and installed new ditch rail roof molding in order to eliminate any possible future issues. customer took his vehicle after we had it re cleaned to remove the stains. Customer returned 9/**8.890 miles  stating he was still leaking. We had the vehicle 8 days total with the entire headliner down and we sourced an outside company to verify there was no water leaking under "normal" conditions, we re cleaned his stains again and returned the vehicle. All visits were at no cost to the customer  including 26 total days off a rental car we covered, I have attached a copy off the owner manual stating if there is direct water sprayed on the side off the sky slider it will leak inside the vehicle. We explained the proper care off the sky slider roof to our customer. He returned 9/** showing us more water stains after he told us he sprayed it with direct pressure on the side off the roof slider. We stressed the importance off proper cleaning and not to spray direct water where he was. [redacted] is causing his water to enter the vehicle by not following the direction that are outlined in the owners manual. Jeff R[redacted]Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 That is incorrect I told them  I "rinsed it down with a hose to get bugs off" they asked if car wash or  high pressure I said NO residential garden hose. They proceeded to ask if I sprayers it up under the roof I told them no not at all and it took all but few seconds to have water penetration he couldn't believe it said he stated that he "sprayed it with water for hours and took it to car wash u see high pressure and couldn't get it to leak" I then asked the question he couldn't answer "What happens when it rains for three four days or better am I supposed to bubble wrap it" he had no response and I left now I see his statement which is a LIE and its clear they will not rectify this situation 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]