Orion Automotive Service Inc Reviews (2)
Orion Automotive Service Inc Rating
Address: 3340 W Liberty Rd, Ann Arbor, Michigan, United States, 48103
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www.dealsatcertified.com
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good morning *** Just writing this in regards to the response that Certified Motors had sent to you in regards to my complaint on 7/10/15. Currently the response that they have sent I am not willing to accept it Upon purchase of the vehicle they did not disclose any and all information regarding the issues or problems with the vehicleI was unaware we purchased the vehicle as is, they never disclosed this information with usBeing a certified dealership it is there duty to make sure all vehicles are able to pass inspection upon purchasing a vehicleThe vehicle they sold us would not of even passed a delaware inspection due to the issue of the horn being not functionableI feel they willingley sold us a vehicle knowing we live in MD and the inspections are much more in depth, to passThis being a certified dealership they are advertising that all of their vehicles are certified upon purchase and therefore would Not have made a purchase knowingly aware the vehicle had issuesThey have continuely lied to us and have caused my family stress in loss wages and travel of work and have put my family and children in harms wayThey picked up the vehicle on the 12th and have yet to call us in to what was wrong with the vehicle and niw are refusing to fix itWe have refused to make the payments until the vehicle is fixed because we have not been able to enjoy it since purchasePlease I would like a full refund of the money put down to purchase this vehicle so we purchase a more reliable way of transportation for our childrenWe are unsatisfied with their service and feel if they truly believe th hey strive for customer satisfaction then they would give us our full refund on the vehicle. Thank you,Sincerely *** *** ***
Certified Motors strives to properly serve all of our customers. In the case of Ms. [redacted], she knowingly purchased the van in question "AS-IS" - customer responsible for any and all repairs. Furthermore, as a resident of Maryland, Ms. [redacted] was advised prior to purchase that Certified...
Motors does not guarantee Maryland State inspection and that she is solely responsible for any costs associated with inspection. As a one time courtesy, Certified Motors agreed to diagnose any issue the customer may have encountered but is under no obligation for any repair. Unfortunately, Ms. [redacted] also refused to make the agreed upon payments due on her purchase. Sent on: 7/17/2015 11:05:37 AM [redacted]