TO: WHOM IT MAY CONCERN COMPLAINT ID # I AM FORWARDING TO YOU THE ORIGINAL CONTRACT BETWEEN ORION FLOORING & [redacted] ***IF YOU READ THE CONTRACT IT STATES THAT WE ORDERED PRE-FAB BLACK GALAXY GRANITE SLABS TO INSTALL VANITIES IN UP STAIRS BATHROOMSRECTANGLE UNDER-MOUNT SINKSALSO WE WOULD DO DEMO& DISPOSAL OF CURRENT TOPALSO THE PLYWOOD SUB-TOP TO ATTACH GRANITE TO WOULD BE INSTALLEDWE SIGNED THE CONTRACT 12-13-ALL OF WHAT WE AGREED TO DO WAS DONE BEFORE CHRISTMAS 12-23-CUSTOMER IS NOT DISPUTING WE GAVE HIM EXACTLY WHAT WE CONTRACTED FOR & DID A GREAT JOBWE TRIED TO INSTALL SOONER BUT FOR VARIOUS REASONS ON BOTH SIDES WE COULD NOTHOWEVER ORION FEELS WE INSTALLED IN A REASONABLE TIME FRAME ESPECIALLY CONSIDERING THE TIME OF YEARTHE BLACK GALAXY WAS NOT SOMETHING ORION HAS STOCK AT ANY OF OUR SHOW ROOMS SO IT HAD TO BE SPECIAL ORDERED ALL CUSTOM ORDERS ARE NOT FULLY REFUNDABLE ESPECIALLY NATURAL STONE & SETTING MATERIALS.ALL COMPANIES THAT DO TAKE MATERIALS BACK ON SPECIAL ORDERS CHARGE 25% RESTOCKING FEE WHEN THEY DO TAKE BACK SUCH MATERIALSBECAUSE OF THIS ISSUE WE LET ALL CUSTOMERS KNOW UP FRONT & EVEN PUT INFORMATION AT BOTTOM OF CONTRACT BY SIGNATURE SO THERE IS NO ISSUE EVER WITH RETURNSAS FOR PLUMBING IT IS STANDARD WITH ALL CABINET, COUNTER-TOP, FLOORING & SHOWER RETAILERS WHEN SELLING JOBS NEEDING PLUMBING TO LET CUSTOMER KNOW UP FRONT THAT WE ARE NOT PLUMBING CONTRACTORS SO WE DO NOT INCLUDE PLUMBING ISSUES WITH OUR REMODELSIF CUSTOMER WANTS HELP FINDING PLUMBER WE HAVE MANY PLUMBERS THAT WE CAN REFERBUT THEY WOULD CONTRACT WITH PLUMBING COMPANY DIRECT AS THEY HAVE INSURANCE, LICENSED & BONDED TO DO PLUMBING WORKOUR INSTALLATION CREWS ARE VERY GOOD AT WHAT WE DO HOWEVER WE ARE NOT PLUMBERS SO WE LEAVE THAT WORK TO PLUMBING PROFESSIONALSITS NOT JUST OUR COMPANY ITS WELL KNOWN THAT ALMOST NO COMPANY WILL TOUCH PLUMBINGAVERAGE COST FOR PLUMBING HOOK UP IS BETWEEN & FOR SINKS INCLUDING NEW PARTSVANITY MIRRORS THAT ARE INSTALLED FROM BUILDER OF HOUSE ARE USUALLY COST EFFECTIVE COSTING BETWEEN 85-FOR MIRRORINSTALLATION OF MIRROR USUALLY COST 75-THE MIRRORS THAT THE BUILDERS USE USUALLY ARE GLUED TO WALL SO WHEN REMOVING THOSE TO REMODEL BATHROOM SOMETIMES THEY BREAKSOMETIMES WE CAN GET THEM OFF WITHOUT BREAKING IT DEPENDS ON HOW WELL BUILDER GLUED THEM TO THE WALLORION FLOORING IS NOT A GLASS OR MIRROR RETAILER AND WE DON'T HAVE EXPERIENCE CUTTING OR INSTALLING MIRRORS AS WE DO FLOORING CABINETS & COUNTER-TOPSSO WE ADVISE ALL CUSTOMERS THAT ITS POSSIBLE THAT MIRRORS WILL BREAK AND WE ARE NOT RESPONSIBLE FOR BROKEN MIRRORSIN THIS CASE WE ADVISED CLIENT MULTIPLE TIMES AND HAD HIM GIVE US THE APPROVAL TO DEMO TOPSOUR FABRICATOR EVEN CALLED ME WHEN AT CUSTOMERS HOUSE DOING DEMO AND I TALKED TO CLIENT AND REMINDED HIM WE ARE NOT RESPONSIBLEAFTER CLIENT DELIBERATED ABOUT IT HE HAD MY INSTALLER GO AHEAD AND DEMO TOPS WE WERE ABLE TO SAVE VANITY MIRROR HOWEVER THE 2ND VANITY MIRROR DID BREAKAFTER JOB WAS FINISHED CLIENT NEVER CONTACTED ORION FLOORING TO TALK ABOUT ANY ISSUESSO I WAS SURPRISED WHEN WE GOT COMPLAINTIF YOU READ CONTRACT WE NEVER CONTRACTED TO DO PLUMBING OR REPLACE MIRRORS I COULD HAVE MADE IT EASIER AND SCHEDULED A CONTRACTOR TO DO EITHER PLUMBING OR REPLACE MIRROR BUT CLIENT WOULD HAVE HAD TO PAY FOR ADDITIONAL SERVICEORION DID MAKE IT CLEAR THE SIZE & SCOPE OF OUR DUTIES AS PERTAINING TO THIS JOBAS FAR AS BALANCE OF THE BLACK GALAXY MATERIALS OUR FABRICATOR BROUGHT ALL LEFT OVER PCS AND GAVE THEM TO CUSTOMERCUSTOMER EVEN TOLD THEM WHERE TO PUT MATERIALSIN CONCLUSION ORION FLOORING WENT TO CUSTOMERS HOUSE GAVE ESTIMATE SOLD MATERIAL & INSTALLATION OF VANITIESWE INSTALLED BOTH VANITIES WITH SINKS & DID ALL DEMO & DISPOSAL JUST AS WE WERE CONTRACTED TO DOWE ADVISED CUSTOMER OF ALL PLUMBING & MIRROR ISSUES IN ADVANCE OF DOING ANY DEMO OR INSTALLATION .I THINK THIS JOB WAS COMPLETED PROPERLY IN A TIMELY FASHION AND IM NOT SURE WHAT ELSE I COULD HAVE DONE TO PREVENT THIS COMPLAINTWE ARE SORRY FOR ANY COMMUNICATION ISSUES & WOULD BE HAPPY TO GIVE DISCOUNT TO CUSTOMER ON ALL FUTURE ORDERS BUT OUR MARGIN WAS TIGHT ON THIS JOB SO WE COULD GIVE GREAT PRICE WITH GREAT INSTALLCUSTOMER HAD NO ISSUE WITH OUR PRICE HE PAID IN FULL & INSTALL WAS GREAT NO ISSUES LOOKS AND FUNCTIONS AS ITS SUPPOSED TOSO THAT JUST LEAVES US WITH PLUMBING WHICH CUSTOMER NEEDED & THEY DID NOT CONTRACT WITH US TO DOIT ALSO LEAVES US WITH ONE BROKEN MIRROR WHICH BEFORE IT BROKE I PERSONALLY TALKED TO CUSTOMER SELWYN BRYAN HE WAS FULLY UNDERSTANDING THAT IT MIGHT BREAK AND GAVE US PERMISSION TO GO AHEAD TO COMPLETE JOBI CLEARLY ADVISED HIM WE ARE NOT RESPONSIBLE HE WAS NOT HAPPY BUT DID UNDERSTANDTHANK YOU FOR HEARING OUR SIDE OF THIS COMPLAINTPLEASE REVIEW OUR YEAR HISTORY DOING BUSINESS WITH Revdex.com YOU WILL FIND WE HAVE NEVER HAD ANY OF THESE ISSUES EVERORION HAS NOT HAD TOO MANY ISSUES PERIOD OVER YEARS THROUGH OUT ALL OF OUR STORESTHAT IS BECAUSE WE DISCLOSE ALL ISSUES THAT WE CAN AS SOON AS WE CANWE STRIVE TO GIVE GREAT SERVICE FOR GREAT PRICE! OUR REFERRALS THAT WE GET EACH YEAR & OUR REVIEWS TELL THE STORYHOWEVER WE DO NOT LIKE TO KNOW THAT ANY CLIENT IS NOT HAPPYWE KNOW WE CAN NOT MAKE EVERYONE HAPPY BUT WE DEFINITELY TRYORION WILL TRY TO WORK HARD TO MAKE SURE ALL CUSTOMERS UNDERSTAND THESE ISSUES IN THE FUTURE SO WE DO NOT HAVE TO RESPOND TO FUTURE COMPLAINTS ON THESE ISSUESIF YOU HAVE ANY QUESTIONS OR ISSUES FEEL FREE TO E-MAIL OR CALL [redacted] ORION FLOORING INC MARIPOSA RD HESPERIA ###-###-####
Final Consumer Response / [redacted] (2000, 10, 2016/05/31) */ Replacement floors have been properly installed and completed on Friday, May 27, Thank you for your assistance in this matter
TO: WHOM IT MAY CONCERN COMPLAINT ID # I AM FORWARDING TO YOU THE ORIGINAL CONTRACT BETWEEN ORION FLOORING & [redacted] ***IF YOU READ THE CONTRACT IT STATES THAT WE ORDERED PRE-FAB BLACK GALAXY GRANITE SLABS TO INSTALL VANITIES IN UP STAIRS BATHROOMSRECTANGLE UNDER-MOUNT SINKSALSO WE WOULD DO DEMO& DISPOSAL OF CURRENT TOPALSO THE PLYWOOD SUB-TOP TO ATTACH GRANITE TO WOULD BE INSTALLEDWE SIGNED THE CONTRACT 12-13-ALL OF WHAT WE AGREED TO DO WAS DONE BEFORE CHRISTMAS 12-23-CUSTOMER IS NOT DISPUTING WE GAVE HIM EXACTLY WHAT WE CONTRACTED FOR & DID A GREAT JOBWE TRIED TO INSTALL SOONER BUT FOR VARIOUS REASONS ON BOTH SIDES WE COULD NOTHOWEVER ORION FEELS WE INSTALLED IN A REASONABLE TIME FRAME ESPECIALLY CONSIDERING THE TIME OF YEARTHE BLACK GALAXY WAS NOT SOMETHING ORION HAS STOCK AT ANY OF OUR SHOW ROOMS SO IT HAD TO BE SPECIAL ORDERED ALL CUSTOM ORDERS ARE NOT FULLY REFUNDABLE ESPECIALLY NATURAL STONE & SETTING MATERIALS.ALL COMPANIES THAT DO TAKE MATERIALS BACK ON SPECIAL ORDERS CHARGE 25% RESTOCKING FEE WHEN THEY DO TAKE BACK SUCH MATERIALSBECAUSE OF THIS ISSUE WE LET ALL CUSTOMERS KNOW UP FRONT & EVEN PUT INFORMATION AT BOTTOM OF CONTRACT BY SIGNATURE SO THERE IS NO ISSUE EVER WITH RETURNSAS FOR PLUMBING IT IS STANDARD WITH ALL CABINET, COUNTER-TOP, FLOORING & SHOWER RETAILERS WHEN SELLING JOBS NEEDING PLUMBING TO LET CUSTOMER KNOW UP FRONT THAT WE ARE NOT PLUMBING CONTRACTORS SO WE DO NOT INCLUDE PLUMBING ISSUES WITH OUR REMODELSIF CUSTOMER WANTS HELP FINDING PLUMBER WE HAVE MANY PLUMBERS THAT WE CAN REFERBUT THEY WOULD CONTRACT WITH PLUMBING COMPANY DIRECT AS THEY HAVE INSURANCE, LICENSED & BONDED TO DO PLUMBING WORKOUR INSTALLATION CREWS ARE VERY GOOD AT WHAT WE DO HOWEVER WE ARE NOT PLUMBERS SO WE LEAVE THAT WORK TO PLUMBING PROFESSIONALSITS NOT JUST OUR COMPANY ITS WELL KNOWN THAT ALMOST NO COMPANY WILL TOUCH PLUMBINGAVERAGE COST FOR PLUMBING HOOK UP IS BETWEEN & FOR SINKS INCLUDING NEW PARTSVANITY MIRRORS THAT ARE INSTALLED FROM BUILDER OF HOUSE ARE USUALLY COST EFFECTIVE COSTING BETWEEN 85-FOR MIRRORINSTALLATION OF MIRROR USUALLY COST 75-THE MIRRORS THAT THE BUILDERS USE USUALLY ARE GLUED TO WALL SO WHEN REMOVING THOSE TO REMODEL BATHROOM SOMETIMES THEY BREAKSOMETIMES WE CAN GET THEM OFF WITHOUT BREAKING IT DEPENDS ON HOW WELL BUILDER GLUED THEM TO THE WALLORION FLOORING IS NOT A GLASS OR MIRROR RETAILER AND WE DON'T HAVE EXPERIENCE CUTTING OR INSTALLING MIRRORS AS WE DO FLOORING CABINETS & COUNTER-TOPSSO WE ADVISE ALL CUSTOMERS THAT ITS POSSIBLE THAT MIRRORS WILL BREAK AND WE ARE NOT RESPONSIBLE FOR BROKEN MIRRORSIN THIS CASE WE ADVISED CLIENT MULTIPLE TIMES AND HAD HIM GIVE US THE APPROVAL TO DEMO TOPSOUR FABRICATOR EVEN CALLED ME WHEN AT CUSTOMERS HOUSE DOING DEMO AND I TALKED TO CLIENT AND REMINDED HIM WE ARE NOT RESPONSIBLEAFTER CLIENT DELIBERATED ABOUT IT HE HAD MY INSTALLER GO AHEAD AND DEMO TOPS WE WERE ABLE TO SAVE VANITY MIRROR HOWEVER THE 2ND VANITY MIRROR DID BREAKAFTER JOB WAS FINISHED CLIENT NEVER CONTACTED ORION FLOORING TO TALK ABOUT ANY ISSUESSO I WAS SURPRISED WHEN WE GOT COMPLAINTIF YOU READ CONTRACT WE NEVER CONTRACTED TO DO PLUMBING OR REPLACE MIRRORS I COULD HAVE MADE IT EASIER AND SCHEDULED A CONTRACTOR TO DO EITHER PLUMBING OR REPLACE MIRROR BUT CLIENT WOULD HAVE HAD TO PAY FOR ADDITIONAL SERVICEORION DID MAKE IT CLEAR THE SIZE & SCOPE OF OUR DUTIES AS PERTAINING TO THIS JOBAS FAR AS BALANCE OF THE BLACK GALAXY MATERIALS OUR FABRICATOR BROUGHT ALL LEFT OVER PCS AND GAVE THEM TO CUSTOMERCUSTOMER EVEN TOLD THEM WHERE TO PUT MATERIALSIN CONCLUSION ORION FLOORING WENT TO CUSTOMERS HOUSE GAVE ESTIMATE SOLD MATERIAL & INSTALLATION OF VANITIESWE INSTALLED BOTH VANITIES WITH SINKS & DID ALL DEMO & DISPOSAL JUST AS WE WERE CONTRACTED TO DOWE ADVISED CUSTOMER OF ALL PLUMBING & MIRROR ISSUES IN ADVANCE OF DOING ANY DEMO OR INSTALLATION .I THINK THIS JOB WAS COMPLETED PROPERLY IN A TIMELY FASHION AND IM NOT SURE WHAT ELSE I COULD HAVE DONE TO PREVENT THIS COMPLAINTWE ARE SORRY FOR ANY COMMUNICATION ISSUES & WOULD BE HAPPY TO GIVE DISCOUNT TO CUSTOMER ON ALL FUTURE ORDERS BUT OUR MARGIN WAS TIGHT ON THIS JOB SO WE COULD GIVE GREAT PRICE WITH GREAT INSTALLCUSTOMER HAD NO ISSUE WITH OUR PRICE HE PAID IN FULL & INSTALL WAS GREAT NO ISSUES LOOKS AND FUNCTIONS AS ITS SUPPOSED TOSO THAT JUST LEAVES US WITH PLUMBING WHICH CUSTOMER NEEDED & THEY DID NOT CONTRACT WITH US TO DOIT ALSO LEAVES US WITH ONE BROKEN MIRROR WHICH BEFORE IT BROKE I PERSONALLY TALKED TO CUSTOMER SELWYN BRYAN HE WAS FULLY UNDERSTANDING THAT IT MIGHT BREAK AND GAVE US PERMISSION TO GO AHEAD TO COMPLETE JOBI CLEARLY ADVISED HIM WE ARE NOT RESPONSIBLE HE WAS NOT HAPPY BUT DID UNDERSTANDTHANK YOU FOR HEARING OUR SIDE OF THIS COMPLAINTPLEASE REVIEW OUR YEAR HISTORY DOING BUSINESS WITH Revdex.com YOU WILL FIND WE HAVE NEVER HAD ANY OF THESE ISSUES EVERORION HAS NOT HAD TOO MANY ISSUES PERIOD OVER YEARS THROUGH OUT ALL OF OUR STORESTHAT IS BECAUSE WE DISCLOSE ALL ISSUES THAT WE CAN AS SOON AS WE CANWE STRIVE TO GIVE GREAT SERVICE FOR GREAT PRICE! OUR REFERRALS THAT WE GET EACH YEAR & OUR REVIEWS TELL THE STORYHOWEVER WE DO NOT LIKE TO KNOW THAT ANY CLIENT IS NOT HAPPYWE KNOW WE CAN NOT MAKE EVERYONE HAPPY BUT WE DEFINITELY TRYORION WILL TRY TO WORK HARD TO MAKE SURE ALL CUSTOMERS UNDERSTAND THESE ISSUES IN THE FUTURE SO WE DO NOT HAVE TO RESPOND TO FUTURE COMPLAINTS ON THESE ISSUESIF YOU HAVE ANY QUESTIONS OR ISSUES FEEL FREE TO E-MAIL OR CALL [redacted] ORION FLOORING INC MARIPOSA RD HESPERIA ###-###-####
Final Consumer Response / [redacted] (2000, 10, 2016/05/31) */ Replacement floors have been properly installed and completed on Friday, May 27, Thank you for your assistance in this matter