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Orion Networks, LLC

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Orion Networks, LLC Reviews (5)

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Orion Networks Company Contact: [redacted] Company Phone: [redacted] Company Email: r [redacted] @ [redacted] Person Who Sent the Complaint: [redacted] [redacted] Staff Member: [redacted] Response: The solution that was sold to this customer was installed and working back in December of with the exception of a single check scanner that one of his staff members used to digitally deposit checksTo make the check scanner work with the new solution, we had to purchase an adapter that would allow the system to recognize itWe purchased the necessary adapter for this customer at no charge to him and installed it at his officeThe adapter did fix the check scanning problem as we were able to successfully scan a check after it was installedThe customer was not pleased with this solution, even though it solved the problem, because the adapter was another physical device that he claimed would create additional and unnecessary clutter on the desk of the person using itHe referred to it as a “stop-gap” solution and was not going to settle for it as finalIn an effort to satisfy the customer, I agreed to find an alternative solution but warned additional costs could be incurred in doing soWe looked at two different virtual desktop solutions and ended up settling with [redacted] ’s [redacted] Instead of deploying the solution to all users we agreed to test it out on one userAfter spending several hours setting up and implementing the [redacted] solution, we confirmed the solution was working for the one user and the check scanner was able to scan without the adapterThe following day Dr [redacted] called to inform that the ACT! and Adobe software on the machine we were testing on could not registerFurther research found that these applications used a feature to register their software that was not supported with the [redacted] solutionI informed the customer that, while this solution would not work because it created a licensing problem, [redacted] did have a separate solution called [redacted] that would address the licensing issue and fully support ACT! and Adobe as virtualized applicationsThe customer told me he did not want to pursue the [redacted] solution and wanted to just go back to the physical desktop environment he had previously been working withIn a further effort satisfy a frustrated customer, even though Orion Networks had accumulated roughly $15,of professional services towards the alternative solution we had worked on, I offered to cover the cost for the customer to purchase three new desktop computersThat is when the customer informed me that he would be rescinding all of the hardware he purchased and expected a full refund for the $13,he was invoiced for the solutionThe customer proceeded to go out and purchase desktop computers for his office and set them up on his ownHe then blasted an email to me that copied his staff, my staff, and a subcontractor used by Orion Networks to notify he had finished installing the desktops and to remind everyone that he felt he was owed a full refundIn this same email he made an attempt to slander me in front of his staff, my staff, and a subcontractorThe lack of professionalism that he displayed in the email was enough for me to conclude I no longer wanted to do business with himI contacted the legal counsel for Orion Networks and turned the matter over to them Sent on: 9/16/11:51:AM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[This business owner is not being honest with his response. He was unable to make his product/service work and admitted it on tape which we have. He did take offense at a remark I made and if it's really defamation then he should sue me and see if a jury agrees. I realize that he is not likely to give a refund as he has no idea about good business practices but I will continue to pass the message of how we feel he cheated us to anyone who will listen. I have posted a website with various proofs of how this company is being deceptive at*** . Thanks Revdex.com for your help with this *** business.]Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[This business owner is not being honest with his response. He was unable to make his product/service work and admitted it on tape which we have. He did take offense at a remark I made and if it's really defamation then he should sue me and see if a jury agrees. I realize that he is not likely to give a refund as he has no idea about good business practices but I will continue to pass the message of how we feel he cheated us to anyone who will listen. I have posted a website with various proofs of how this company is being deceptive at*** . Thanks Revdex.com for your help with this *** business.]Regards,*** ***

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Orion Networks
Company Contact:
*** ***
Company Phone:
5***
Company Email:
r***@***
Person Who Sent the Complaint:
*** ***
***
Staff Member:
*** ***
Response:
The solution that was sold to this customer was installed and working back in December of with the exception of a single check scanner that one of his staff members used to digitally deposit checksTo make the check scanner work with the new solution, we had to purchase an adapter that would allow the system to recognize itWe purchased the necessary adapter for this customer at no charge to him and installed it at his officeThe adapter did fix the check scanning problem as we were able to successfully scan a check after it was installedThe customer was not pleased with this solution, even though it solved the problem, because the adapter was another physical device that he claimed would create additional and unnecessary clutter on the desk of the person using itHe referred to it as a “stop-gap” solution and was not going to settle for it as finalIn an effort to satisfy the customer, I agreed to find an alternative solution but warned additional costs could be incurred in doing soWe looked at two different virtual desktop solutions and ended up settling with ***’s ***Instead of deploying the solution to all users we agreed to test it out on one userAfter spending several hours setting up and implementing the *** solution, we confirmed the solution was working for the one user and the check scanner was able to scan without the adapterThe following day Dr*** called to inform that the ACT! and Adobe software on the machine we were testing on could not registerFurther research found that these applications used a feature to register their software that was not supported with the *** *** solutionI informed the customer that, while this solution would not work because it created a licensing problem, *** did have a separate solution called *** that would address the licensing issue and fully support ACT! and Adobe as virtualized applicationsThe customer told me he did not want to pursue the *** solution and wanted to just go back to the physical desktop environment he had previously been working withIn a further effort satisfy a frustrated customer, even though Orion Networks had accumulated roughly $15,of professional services towards the alternative solution we had worked on, I offered to cover the cost for the customer to purchase three new desktop computersThat is when the customer informed me that he would be rescinding all of the hardware he purchased and expected a full refund for the $13,he was invoiced for the solutionThe customer proceeded to go out and purchase desktop computers for his office and set them up on his ownHe then blasted an email to me that copied his staff, my staff, and a subcontractor used by Orion Networks to notify he had finished installing the desktops and to remind everyone that he felt he was owed a full refundIn this same email he made an attempt to slander me in front of his staff, my staff, and a subcontractorThe lack of professionalism that he displayed in the email was enough for me to conclude I no longer wanted to do business with himI contacted the legal counsel for Orion Networks and turned the matter over to them
Sent on: 9/16/11:51:AM

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Orion Networks
Company Contact:
[redacted]
Company Phone:
5[redacted]
Company Email:
r[redacted]
Person Who Sent the Complaint:
[redacted]...

[redacted]
Staff Member:
[redacted]
Response:
The solution that was sold to this customer was installed and working back in December of 2014 with the exception of a single check scanner that one of his staff members used to digitally deposit checks. To make the check scanner work with the new solution, we had to purchase an adapter that would allow the system to recognize it. We purchased the necessary adapter for this customer at no charge to him and installed it at his office. The adapter did fix the check scanning problem as we were able to successfully scan a check after it was installed. The customer was not pleased with this solution, even though it solved the problem, because the adapter was another physical device that he claimed would create additional and unnecessary clutter on the desk of the person using it. He referred to it as a “stop-gap” solution and was not going to settle for it as final. In an effort to satisfy the customer, I agreed to find an alternative solution but warned additional costs could be incurred in doing so. We looked at two different virtual desktop solutions and ended up settling with [redacted]’s [redacted]. Instead of deploying the solution to all users we agreed to test it out on one user. After spending several hours setting up and implementing the [redacted] solution, we confirmed the solution was working for the one user and the check scanner was able to scan without the adapter. The following day Dr. [redacted] called to inform that the ACT! and Adobe software on the machine we were testing on could not register. Further research found that these applications used a feature to register their software that was not supported with the [redacted] solution. I informed the customer that, while this solution would not work because it created a licensing problem, [redacted] did have a separate solution called [redacted] that would address the licensing issue and fully support ACT! and Adobe as virtualized applications. The customer told me he did not want to pursue the [redacted] solution and wanted to just go back to the physical desktop environment he had previously been working with. In a further effort satisfy a frustrated customer, even though Orion Networks had accumulated roughly $15,000 of professional services towards the alternative solution we had worked on, I offered to cover the cost for the customer to purchase three new desktop computers. That is when the customer informed me that he would be rescinding all of the hardware he purchased and expected a full refund for the $13,938.71 he was invoiced for the solution. The customer proceeded to go out and purchase desktop computers for his office and set them up on his own. He then blasted an email to me that copied his staff, my staff, and a subcontractor used by Orion Networks to notify he had finished installing the desktops and to remind everyone that he felt he was owed a full refund. In this same email he made an attempt to slander me in front of his staff, my staff, and a subcontractor. The lack of professionalism that he displayed in the email was enough for me to conclude I no longer wanted to do business with him. I contacted the legal counsel for Orion Networks and turned the matter over to them.
Sent on: 9/16/2015 11:51:40 AM

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Address: 13271 Obannon Station Way, Louisville, Kentucky, United States, 40223-4188

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www.orionnetworksit.com

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