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Orion Telescopes & Binoculars

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Orion Telescopes & Binoculars Reviews (1)

Orion Telescopes and more specifically their online presence, telescope.com has got to have the worst customer service I have ever had the displeasure of dealing withIt seems that they hire clueless teenager types who are completely apathetic about not only their job but more importantly the customer who is in need of assistance
Just purchasing my telescope was a multi-day, extremely aggravating experience as I was told one thing after anotherGiven answers of, "...I don't know." when asking why my order was being delayed for the 5th timeComplete lack of any follow through
Despite me telling customer service that if ANYTHING was wrong with my order, to contact me at my place of business, or email me, they would call my home phone and leave a message which would ensure that I would not get it until AFTER they closed for business that dayThe one and only time I spoke with a manger while at work, I informed him that I would be leaving within minutes to leave for home and left very clear instruction to call my home number with an update or emailHe repeated back the request and promised to call me back at home or email that evening as well as keep track of my order the following morning, he instead, called back at my work, left a message about another problem with my order because he took down the wrong name for my payment thus and never emailed or followed up in the amThus assuring once again that I would not get the message for approximately more house and another day of delays
Now that I finally received the telescope, it seems to have a problem with the mirrorDespite the promise to ship out a replacement free of charge immediately, they are dragging their feet on purpose and three days later still have not shipped the warranty items
This seems to be their working business modelIf you look at their yelp page, the reviews are mostly divided between and stars in which all of the star ratings say pretty much the same thingTheir customer service is horribleThe star reviews appear to be planted reviews most likely from the terrible customer agents themselvesThey read like advertisements
Orion has some good telescopes, but avoid dealing with them directly if at all possibleBuy used, buy through another, more reputable dealer or just go with another brand all together
Orion doesn't care in the slightest how much you spend or how badly they screw things upTheir objective just seems to be to delay the customer as much as possible until the day guarantee has expired and then screw them out of their moneyThe star reviews seem to sum that up
Absolutely terrible service

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