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Orion's Mountain Sports

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Orion's Mountain Sports Reviews (2)

Complaint: [redacted]
I am rejecting this response because:I do not accept Orion's apology, when I contacted their representative he was condescending to the point of being rude.They say they offered a replacement but I wanted a different color. that is not true.I purchased a pair of BLACK micro-spikes and I expected a pair of BLACK micro spikes in exchange.If I had wanted red I would have purchased red.I expect nothing short of a full refund of the purchase price of $69.95 plus tax, for a total of $74.85.
Sincerely,
[redacted]

Re: ID# [redacted]I am very sorry to hear that this customer is not happy. We did try to provide him with great customer service by offering him a brand new pair of Kahtoola micro spikes (at no cost to him) when he brought his broken one in. He refused them because he wanted a different...

color, we have red in his size but he wants black. We gave him the toll free number for Kahtoola and assured him they are a very nice company and when he calls they would take care of him. I followed up with Kahtoola the same day (3/30/17) to make sure the customer was being taken care of. The Kahtoola representative told me she had spoken to the customer and asked him to send her a picture of the broken one and then they would send him a new pair.  The customer told her he could not do that, so she told him they would send him a call tag (basically a pre-­-paid shipping label) so he could send them the broken pair and once they receive them they will send him a new pair. That is standard procedure for any warranty issue.I spoke to the customer again today (4/6/17) and confirmed he had received the call tag and would be sending in the broken pair to be replaced, at no expense to him. I offered to help him with the return if he needed it and he said that wasn’t necessary.I believe the issue has been resolved.I can send you the Kahtoola representative’s name, email and phone number that spoke to the customer. Please let me know if you would like that information.Sincerely,Steve W[redacted]

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Address: 1247 Mill Bay Rd # A, Kodiak, Alaska, United States, 99615-6486

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