Orizaba's Tires & Auto Service

in response to your letter just received, please see letter sent “Certified" on February 3, 2016 regarding the complaint by Selena Llevanos. I am also sending you a copy of the settlement that occurred yesterday 2/23/2016. Selena returned the tires and received the $200.00 balance per the previous...

agreement. The tires showed ware; however, at this point there was no use debating the issue with her. - -As far as we are concerned, this issue is settled and there is no further recourse for this client. Thank you for updating your files,Attention: [redacted]in response to your letter dated January 25, 2016, we submit the following. On Tuesday, January 12, 2016, we sold four(4) tires [redacted] for $300.00. She returned a week later, on Tuesday, January 19, 2016 saying that the tires were no good. We gave her the option to refund her the money or give her 4 different tires when she returns the ones she said were bad. On January 26, 2019, because she had not yet returned the tires, we advised her we would refund half of the money arid she was agreeable, but wanted $100.00 in advance and when she would return the tires, we were going to refund $50.00 more. However, she did not return to our shop. She signed a receipt with this agreement. We are more than willing to refund her monies, but we would like to have the tires back 30 that we can return them to the dealer who sold us the defective tires, I don't belleve that she should keep the tires and expect to have the monies refunded. At this point, she has been driving around putting usage . on the fires which concerns me that the tire dealer will not accept an exchange.It is in our best interest to settle this as soon as possible with both of us being in agreement with the settlement, whatever it might be. Thank you for your consideration and look forward to your response. - **Sincerely yours,[redacted]