Orkin Pest Control- Waukegan

Initial Business Response /* (1000, 5, 2015/08/03) */
Contact Name and Title: Angela [redacted] Rgnl Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@flco.com
[redacted]
[redacted] of Northern Indiana
4011 Parnell Avenue
Fort Wayne, Indiana 46805
Ms. Anciani-Dutt:
This letter is...

in response to complaint ID XXXXXXXX concerning [redacted] Kinzie and Black Bear Creek Apartments.
[redacted] you for bringing this to our attention. We also thank Mr. [redacted] for choosing [redacted] & Collins Properties. We were saddened to learn that his move in was not successful; with that being said, [redacted] Kinzie is in fact entitled to the refund he has requested.
The account was closed and a check in the amount of $268.00 was mailed to Jeremy [redacted] and Lauren [redacted] on May 14, 2015. A forwarding address was not provided at time of move out so the check was forwarded at the request of the USPS. Since this check has not been received and/or cashed we will reissue a new check to the address provided on the complaint form. The check should be received by the complainant no later than August 12, 2015.
We strongly encourage Mr. [redacted] to contact corporate directly to the [redacted] & [redacted] office at XXX-XXX-XXXX if he seeks further resolution regarding any concerns he may have in the future. Again, we thank Mr. Kinzie for his patience and will continue to learn from this experience.
Sincerely,
Angela [redacted] CAM
Regional Property Manager
OFFER:
Return of amount requested. It is owed to Mr. [redacted]