Orkin Pest Control

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Good Morning [redacted] I reached out to our Director regarding this memberIt looks like the issue was resolved within hours, the member was credited as a courtesy of $on October 4, The member has agreed he will come prepared with a deposit slip in the future to avoid discrepancies Financial Institutions do not generally audit machines(ATM, TCD, ITM or ECR’s) in front of members or during business hours due to the risk of having large amounts of cash out in the open and visible to the publicThank you, [redacted] Del-One FCU | Internal Audit Manager

Revdex.comBryant Woods SouthAmherst, New York 14228Attention [redacted] Dear Ms [redacted] In regard to the complaint ID [redacted] , there are certainly two sides to this complaintBelow you will find the notes we add in our system, when phone calls come into our office Attached, please find copy of signed agreement that our client signed on August 22, Please pay attention to item ISERVICE GUARANTEE, which clearly states our day guaranteeI have agreed to refund our client $for the second service, he claims he was entitled to.Respectfully,Dale AP [redacted] ,Branch Manager/Franchisee

In response to this complaint (ID# ***) Coulter Cadillac feels that they have done nothing wrong in this matter, but will agree to look at Mr*** Cadilla Escalade again at "No Charge" to determine the root causes of what he claims is happening.In response to the tire pressure
monitors that were replaced there was no doubt that the sensors were "BAD" and in need of replacementThese sensors are battery operated and have a life expectance of approximately years or 150,miles on the average (they all have a self contained battery built into the unit itself) before they need to be replacedOn Mr***"s first visit the pressure monitor light had come on, indicating that one or more of the (4) tire pressure monitors had failedIt was determined during this visit that the left front tire pressure monitor would not program and that the right front tire pressure monitor was reading erraticallyThese two sensors were the only ones replaced since the other (2) did successfully accept the recalibration process at this time, but also keep in mind that all (4) batteries in these tire pressure monitors are most likely of the same ageUnfortunatelY,there is no way to check the remaining battery life of this type of a sensing unit since the battery is encapsulated within the sensor allowing for no access.During this first visit we also looked at an "Air Bag Warning Light" concern that Mr*** brought to our attention, unfortunately there was no light on at the time nor was there any stored failure codes to indicate what failure had occurred that may have caused this light to come onMr *** was advised of this and no repairs were made in regards to this concern nor was there any charges for us to look at this particular issue. Mr*** did pick up his vehicle the afternoon of Friday August 22nd, and when he was leaving the indicator lights did in fact come backAt that time Mr *** was offered alternate transportation by his service consultant Rich *** who did in fact witness these lights being back on, but chose to go ahead and drive his vehicle and to return at a later time.Approximately weeks later on October 1st, Mr*** returned with his vehicle to have us once again look at his "Air Bag" and "Tire Pressure Monitor Light" being onHe also asked us to look at a "Check Engine Light" that had also come on and a "Popping Noise In The Left Front Door" These two additional concerns had no bearing on the previous concerns and stand on their own.Upon our inspection of these concerns we did in fact find that the "Air Bag" concern had stored a code in the computer system (B0041) indicating that a failure had occurred in the left front seat side impact sensor connectorRepairs were made to this connector to ensure proper connections were being made and a system performance test along with a mile road test were performed to ensure that this repair had corrected the concern with the "AIR BAG LIGHT', there was no reoccurrence during or after this testing procedureWe also looked at the "TIRE PRESSURE MONITOR LIGHT" that had come back on and found that another one of the original "Tire Pressure Monitors" had failed on the left rear wheelWe suggested to Mr *** that due to the age and mileage (140,124) of the vehicle that he replace the last two sensors but he declined our suggestions and only authorized us to replace the additional one sensor that had failed, so we only replaced the left rear sensor.During this visit we also were asked to determine the cause of the "Check Engine Light" coming onWe found that this failure was do to a stored trouble code of (P0342) indicating a failure with vehicle "Camshaft Sensor Circuit"Our findings were that someone who had just recenlly replaced the "Camshaft Sensor" in this vehicle had damaged the input wiring harness that connects to this sensor during their repairsMr*** was notified and authorized us to make the repair to this harness in the amount of $We did tell Mr*** that we suggest the sensor itself and the intake manifold gaskets be replace to ensure the quality of the repair but Mr*** declined to have this work done and asked that we reuse the old gaskets and the current sensor.We were also asked to look at a "Popping Noisell in the left front door area and found that the noise was due to loose attachment fasteners Mr*** was notified of our findings and authorized the repairs in the amount of $We then performed the recommended repairs and ensured that everything else within that door was working fine.As for the additional work that was recommended by Coulter Cadillac we believe that this vehicle is without question in need of these recommended repairs to operate safley and properly, the choice to perform these repairs or not is entirely up to Mr ***.Mr*** picked up his vehicle once again on the evening of October st and shortly after he picked it up he called back and claims that the dash warning lights had come back onMr*** asked for him to return so that we could check it while it was in a failed mode, but Mr*** did not come back inAs of this date, nearly two months later, neither one of the Service Managers here at Coulter Cadillac has ever heard from Mr *** in regards to these issues until we received this correspondence from the Revdex.com. In conclusion, Coulter Cadillac still is of the belief that we have done nothing wrong, however in the interest of customer satisfaction we would be willing to once again have Mr*** return to Coulter Cadillac with his Cadillac Escalade and we will have our Technical Service Manager inspect his vehicle, at no cost to him, and advise him of our findingsAt that time if it is determined that we have done something wrong we will consider making the necessary adjustments

Orkin was a no show for the first appointment I had scheduled, so I re-scheduled and again they didn't show upThere was a two-hour window for each appointment, so I was home waitingI didn't receive a phone call either day to give me a status updateI will be calling someone else and not considering Orkin Pest Control in the future

To be a member of Del-One FCU, the individual or joint parties must have share and keep a minimum of $deposit in the account at all timesA*** agreed to this by signing a joint membership application on 5/11/acknowledging and authorizing the opening of the share and receipt of all
appropriate disclosuresThe $fee that is referred to below is not a fee, it is a minimum deposit that must be kept in the share accountThe ( - ) sign indicating a negative is only shown to inform the member that their account is below the $threshold if less than $appears in the accountIf a member decides to close their membership, the $balance would be returned to the member at that time The credit union does not set up the online account access for members, the set up must be initiated online by the member and can be done hours a dayMembers must go online to the Credit Union website, authorize and set up her user ID and password following the “enroll now” link A*** received a Better Life Welcome Letter at the dealership when her auto loan was finalized, at which time the loan agreement was sent to Del-One for funding of the loanOnce the loan documents are received from the dealership and the loan has been created and funded at the Credit Union, another welcome packet is mailed out the following Monday to the member from the Credit UnionDisclosures and fees are also available 24/on the Credit Union website in the event a member misplaces their hard copy which they were provided The $that is referenced below was transferred to her existing loan on August 24, 2017, which is the same day the $was also applied as requested The member can call our Contact Center during operating hours to have any share funds available transferred to an existing loan within Del-OneIf the member had requested to speak to Branch Staff instead of the Contact Center staff, her request of transfer may not be permissible due to some phone lines in the branch not being recordedBranch staff normally only transfer funds for members who are in the branch and can sign to authorize the transfer of fundsAt that time if a phone request is not possible due to speaking to branch staff, the member could call the Contact Center directly to have her request processed since phone lines are recorded The share account will remain open so long as there are existing share accounts or loansThe share account can be closed once the loan has been paid in full, thus closing the membership completely *** ***

In response to this complaint Coulter Cadillac feels that they have done nothing wrong in this matter, but will agree to reimburse *** *** *** *** in the amount of $as she has requestedHowever, we do not feel that we are in anyway responsible to provide any reimbursement for the
freon that she is also asking for
The reasoning behind the declination for the freon is that we had no reason to purge the freon from *** *** air conditioning system during the diagnosis process that was performedI can assure you that if we felt that we were in any way responsible for the loss of this freon that we would without question grant her request for this prevision also
The diagnosis we performed on this vehicle included to find out why it was towed in because the engine would not turn over we removed the drive belt from the air conditioning system and found that the air condition compressor clutch was frozen up and possible damaged was done to the air conditioning compressorthe good news is that after this belt was removed the engine assembly turned over freely and did not appear to have suffered any damage
*** *** was then advised of our findings and given a worst case scenario for the cost of these recommended repairs, but declined to have the repairs made here at Coulter
We are having a check issued for the amount of $and *** *** should be receiving this payment the week of November 3rd, We trust that this will close this case in a satisfactory mannerIf I can be of further assistance please feel free to contact me anytime at ***...Thank You

Revdex.com100 Bryant Woods SouthAmherst, New York 14228Attention[redacted]Dear Ms. [redacted]In regard to the complaint ID [redacted], there are certainly two sides to this complaint. Below you will find the notes we add in our system, when phone calls come into our office....

Attached, please find copy of signed agreement that our client signed on August 22, 2015. Please pay attention to item I. SERVICE GUARANTEE, which clearly states our 30 day guarantee. I have agreed to refund our client $100.00 for the second service, he claims he was entitled to.Respectfully,Dale A. P[redacted],Branch Manager/Franchisee

Good Morning [redacted]   I reached out to our Director regarding this member. It looks like the issue was resolved within 48 hours, the member was credited as a courtesy of $100 on October 4, 2017. The member has agreed he will come prepared with a deposit slip in the future to avoid discrepancies....

Financial Institutions do not generally audit machines(ATM, TCD, ITM or ECR’s) in front of members or during business hours due to the risk of having large amounts of cash out in the open and visible to the publicThank you, [redacted]Del-One FCU | Internal Audit Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not letting them touch my truck ever again.  I've brought it to them twice for the same small 2 issues and they charged me both times to fix them without actually fixing them.  I don't live in the twilight zone, you guys obviously don't know what the hell you're doing.  I just want a refund for the money I paid them to fix my Escalade since they charged me without fixing the problems.
Regards,
[redacted]

Our local Orkin pest control specialist Doug does a great job. He is scheduled to come every two months, but if I ever have any issues in-between all I do is call him up and he comes out to take care of the issue within a very short amount of time. He is very friendly and always provides excellent customer service. He makes sure to take time to talk to us and pet our dogs. He goes the extra mile to make sure I am happy and provides great service. I would definitely recommend service through Orkin, especially if Doug is your pest control specialist.