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Orkopina Cleaning Services

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Orkopina Cleaning Services Reviews (1)

Review: Cleaning crew damage the tile in the living room. I showed the chunk of tile missing to Vince (the owner) when the cleaning crew finished that same day. The tile was damaged from moving the sofa forward and dropping the corner to clean behind the sofa. It is circular in shape just like the leg of the sofa. Vince said that he would handle it and send his tile guy to fix it. Never called, would not answer my phone calls and never repaired the damage. This company has cleaned my home for more than a year. This is how they handle a problem, by not coming back or answering your phone calls.Desired Settlement: I have had the tile repaired. I want a refund for the service, which was $100...the cost of repairs.

Business

Response:

Dear, Customer:

We regret that a problem arose and you feel that we damaged a piece of your tile flooring. We had serviced you in your home with no complaints for over two years, and due to your financial hardship, you stopped our services. We have always provided you with the best service and wanted to continue our standard of excellence. The allegation made against our company is unlikely, as it is against our company policy to lift furniture, unless such request has been made by the client, at which time a waiver would be signed to remove any liability to us. Furthermore, we only adjust furniture under specific conditions: if it is safe, and if there are felt pads under the furniture to be sure to not damage the flooring, but again, we do not lift furniture without a waiver being signed.

It is not plausible that our company caused the damage. Nevertheless, you are stating on your complaint that we did, and you are claiming the repair was $100. We stand behind our company name and put our client's satisfaction first. To avoid any further inconveniences to us, we will send you the $100 for the repair to the broken tile that you claim we caused. I know that you are requesting a refund of $100. Fortunately, you did not complain about the quality of the cleaning service that we provided. With that, I am not refunding you the $100 for the house cleaning, but rather, for the cost of repairs.

Orkopina Cleaning Services provides our clients with professional, reliable, honest, and attentive customer service. At this time, I finalize my letter in response to the complaint you have made to the Revdex.com. We are sending the Revdex.com a check endorsed to the Customer. We apologize for the delayed response; unfortunately, we did not receive the emails. Moving forward, the following email addresses will be the best way to get in contact with us electronically:Thank you in advance for your time and cooperation.

Sincerely,

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Description: HOUSE CLEANING, JANITOR SERVICE, JANITORS EQUIPMENT & SUPPLIES

Address: 469 Highland Rd., Simi Valley, California, United States, 93065

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