I researched the customers complaint/claimThe Toyota Ravhe purchased didn't have its tires replaced with new tires when it was initially servicedIn other words prior to the sale of the vehicle to the customer the tires didn't need replacement because they measured 5/of tread remaining on all four tiresThis vehicle obviously didn't have new tires installed because it wasn't necessary The customer is mistakenWe didn't remove any new tires from the vehicle simply because we never installed new tires on the vehicleOrland Toyota operates a reputable franchise and would never do something like taking off new tires and replacing them with used or worn tiresWe consider the matter closed and hope the customer understands that they are in error
Case #; *** Orland Toyota was given authorization to secure creditThat authorization was given by form of a signature on a credit applicationNo sale of a vehicle was consummatedFinancing wasn't arranged either. The reversal of the credit card which we were
also given authorization to charge was also taken care ofOrland Toyota concludes this matter resolved and has nothing further to contribute
Initial Business Response /* (1000, 5, 2015/07/18) */
Contact Name and Title: *** *** - G.M
Contact Phone: XXX-XXX-XXXX EXT
Contact Email: ***@orlandtoyota.com
Orland Toyota and it's vendor has ordered and will install a brand new system for the customerWe will alert them of the
arrival of the unit for installationOur most sincere apologies to the customers
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I researched the customers complaint/claim. The 2014 Toyota Rav4 he purchased didn't have its tires replaced with new tires when it was initially serviced. In other words prior to the sale of the vehicle to the customer the tires didn't need replacement because they measured 5/32 of...
tread remaining on all four tires. This vehicle obviously didn't have new tires installed because it wasn't necessary. The customer is mistaken. We didn't remove any new tires from the vehicle simply because we never installed new tires on the vehicle. Orland Toyota operates a reputable franchise and would never do something like taking off new tires and replacing them with used or worn tires. We consider the matter closed and hope the customer understands that they are in error.
Orland Toyota was given a $250 deposit to secure/locate a 2016 Toyota Highlander. We located the vehicle for the customer and found out a few days later that she was no longer going to buy the vehicle. The customer's credit card was credited/refunded on 4/06/2016 in the amount of $250.00Complaint ID...
I researched the customers complaint/claimThe Toyota Ravhe purchased didn't have its tires replaced with new tires when it was initially servicedIn other words prior to the sale of the vehicle to the customer the tires didn't need replacement because they measured 5/of tread remaining on all four tiresThis vehicle obviously didn't have new tires installed because it wasn't necessary The customer is mistakenWe didn't remove any new tires from the vehicle simply because we never installed new tires on the vehicleOrland Toyota operates a reputable franchise and would never do something like taking off new tires and replacing them with used or worn tiresWe consider the matter closed and hope the customer understands that they are in error
Case #; *** Orland Toyota was given authorization to secure creditThat authorization was given by form of a signature on a credit applicationNo sale of a vehicle was consummatedFinancing wasn't arranged either. The reversal of the credit card which we were
also given authorization to charge was also taken care ofOrland Toyota concludes this matter resolved and has nothing further to contribute
Initial Business Response /* (1000, 5, 2015/07/18) */
Contact Name and Title: *** *** - G.M
Contact Phone: XXX-XXX-XXXX EXT
Contact Email: ***@orlandtoyota.com
Orland Toyota and it's vendor has ordered and will install a brand new system for the customerWe will alert them of the
arrival of the unit for installationOur most sincere apologies to the customers
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I researched the customers complaint/claim. The 2014 Toyota Rav4 he purchased didn't have its tires replaced with new tires when it was initially serviced. In other words prior to the sale of the vehicle to the customer the tires didn't need replacement because they measured 5/32 of...
tread remaining on all four tires. This vehicle obviously didn't have new tires installed because it wasn't necessary. The customer is mistaken. We didn't remove any new tires from the vehicle simply because we never installed new tires on the vehicle. Orland Toyota operates a reputable franchise and would never do something like taking off new tires and replacing them with used or worn tires. We consider the matter closed and hope the customer understands that they are in error.
Orland Toyota was given a $250 deposit to secure/locate a 2016 Toyota Highlander. We located the vehicle for the customer and found out a few days later that she was no longer going to buy the vehicle. The customer's credit card was credited/refunded on 4/06/2016 in the amount of $250.00Complaint ID...
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