Orlate, Inc

Thanks you for notifying us about the customer's concernWe provide independent repair services for Computer and Mobile devicesCustomer service is our top priority, as per customer request, we have processed the refund for $on April 3, We have sent the email notification to the
customer as wellUSPS Tracking number for the refund is *** *** *** *** ***It is expected to delivered on Thursday April 6,

After checking our records, We would like to inform you that the Mr*** enrolled in the services for $not $Attached please find the transaction receipt and feedbacks from the customers for the same Originally the computer was running slow and and Mr*** was facing
problems with receving emailsHis email issues were resolved, In order to fix the slow machine, we had to defragment the hard drive and RAM. There were lot of start up programs which were consuimg the cache memory of the computer, these programs/applications consumes lot of IOs resources, making computer slowWe managed all of those startups to fine tune the performance of the machine.Also there were to many processes running in kernel and back ground of machines which were effecting the computer's speedWe managed the settings of such application so that the processing power is saved for other important applications. We also worked on broken and conflicting permissions which were causing processing delayWe created the checkpoints so that in case of system faliure, the machine can be recovered.Kindly be advised that adding external RAM and Hard-drive can really help if customer have to improve the processing power of machine to the next level. We look forward to serve Mr*** in future.Regards, Support Team, Orlate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am awaiting the refund of $250. I have asked Bright Circle to remove all of their programs from all of my computers and tablets
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thanks you for notifying us about the customer issue. We are an independent service provider and we are not associated with any other company. Customer's current plan has expired, since it is being more than a year. We would like to inform that that plans  are not renewed automatically. Thanks...

for giving us the opportunity to server you.

Dear Sir/Madam, Thank you for the complaint notification. In regards to this case, we would like to inform you that we provide support for software, hardware, network and peripherals devices. Also [redacted] number does not belong to us. Customer service is our top priority here and as...

customer courtesy , we have issued the refund to the paypal account though which the customer made the payment. Transaction id for the refund is : Unique Transaction ID # [redacted]Thank you for giving us the opportunity to be of service to you and we apologize for any convenience this may have caused. Feel free to reach us if you have questions or concerns.Regards, Orlate Customer Service

Dear Mr. [redacted],Thank you for notifying us of this complaint. Customer satisfaction  is our top priority. With regards to this complaint we have already refunded the renewal amount the very next day we received the request from your end. As per your request, overnight  check through...

USPS was mailed for the full amount (USPS Tracking# EK [redacted] US ) and the check has been cleared also. Some technical issues are beyond our services scope and we are continually working  on similar technical issues to cover them under our services. We apologize to for any inconvenience caused. We are taking all the necessary steps to make sure that this type of problem does not happen again.Regards,Customer Service,Orlate Inc.

Complaint: [redacted]
I am rejecting this response because: boiler plate response was almost comical, I feel some sort of gift card should be included...
Regards,
[redacted]

Sir/Madam,Thank you for the complaint notification. With regards to this we tried reaching Miss [redacted] via phone however we were not able to reach and left her voicemail.  The customer had contacted us on 02/18/2015 with regards to a technical error. The technician was able to help her with...

the same and resolved the problem and provided our customer support number to the customer. We love helping our customers. We performed a thorough search but  could not locate any records if customer called us the next time for the technical problem she faced.  Customer Service is our top priority. We respected her decision of cancelling the contract  and processed her refund on 02/12/2014 as per our policies. The refund should be credited to her account with in 24 to 48hours. An email regarding the same along with refund receipt has been also sent to the customer at [redacted]@[redacted].com.We sincerely apologize for any inconvenience caused tothe customer.Thanks,Customer Service,Orlate Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After checking our records throughly, we could not located Miss [redacted] in our database. We tried reaching Miss [redacted] several times but unfortunately could not reach her. It seems that Miss [redacted] is not our customer. Just in case if she has enrolled in our services. We would request Miss [redacted] to...

provide us the Invoice or Customer Identification number so that we can further look in to this case.We provide Hardware and Software services for Laptop/Desktops/MACs and associated perpherals and we are not associated with any othe Brand or Companies. We are not sure at this moment about the exact problem with her device as Miss [redacted] is not one of our customer. We would request Miss [redacted] to provide us the Invoice or Customer Identification number so that we can further look in to this case.Regards, Customer Service, Orlate Inc.

Dear Sir/Madam, Thanks for the complaint notification.We provide technical assistance for Hardware and Software related issues for wide range of electronic devices. Customer service is our top priority. With regards to this case, we have included the customer's name in DNC (Do not Call)...

 list. We have also requested to remove the case from pre collection as customer courtesy. Since the customer has already raised the dispute with Paypal, we are not able to refund the transaction amount, ( Funds are on hold from Paypal ) . We have already submitted the necessary documents to the Paypal. As per our policies and customer courtesy, as soon as the hold is taken off from Paypal , we would refund the customer. We are extremely sorry for any inconvenience caused to them.We thank the Revdex.com for keeping us informed on real customer issues.

Thank you for notifying us about the customer's concern. We provide independent services for DataBack, Recovery and Computer Repair. As per our records, Miss [redacted] availed our services on Jan 27, February 8, Feb 14 and April 13 in year 2017. On January 27 all concerns were resolved to her...

satisfaction as per the feedback provided on docusign by the customer. A complete diagnose, repair and optimization was performed on her machine.  As fas as pricing is concerned Miss [redacted] signed up for 1 extra year of services at a discounted price on Jan 27, 2017. We have a 30 days refund policy, However customer service is our top priority and as per our discussion with Miss [redacted] and approval with our Billing Dept, we have processed a partial refund of $250  as a customer courtesy. USPS Tracking number of her refund is [redacted] which is expected to arrive on April 25, 2017.Regards, Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]