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Orley Pacific Distributors

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Orley Pacific Distributors Reviews (2)

Complaint: [redacted] I am rejecting this response because: on 01/4/I contacted Orleys about another issue with the stoveI talked with Michael againI notified him I needed to order a few parts for my stove, because I finally figured out my first problem, after talking with Breckwell and a few other stove companies onlineMichael told me it would take until approx 1/6/Now, we had a storm with inches for snow so I knew it would take a bit longer1/6/came and went without a phone call, which was expectedI was fine with thatOn 1/9/Daniel left me a messageI was unable to answer because I have a jobI called them back ok 1/11/and asked for DanielI was told my staff that it was his day offSo I spoke with Michael again about my order I had asked to be shippedHe told me since Portland had a snow storm it would take prob until Monday for it to get hereAs of 1/21/at approximately hours I have not gotten a call from them about that orderThere is no way on this earth that order should be delayedPortland is snow free and so is the ValleyI called them from my cell phone and my work phone and I have all the contact information and phone records to prove this.SecondlyOrleys is rightWhen their tech Chris would come out, it would turn onThe problem is he would not try to duplicate the issue when he was thereHe would not spend that's much time at all at my residence to helpI expect when I ask for assistance from a company, where I spent over $2,in their store, just on the stove and over $1,on Wood Pellets they would take time to get to the bottom of the problem Sincerely, [redacted]

To whom it may concern,We have tried numerous times to fix this pellet stoveEvery time our technician went to the customers home the unit was workingWe have been trying to contact the customer, the last call was 1-9-and they are not answering or returning our callsWe are more than happy and willing to fix this problemWe have been heating customers homes in this valley for over years and have always prided our company on it's customer servicePlease let us know what else we can do to resolve this problem.Thanks you,Orley's Stove and Spas

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