Orlin & Cohen Orthopedic Associates LLP

My wife has been seeing a doctor, and/or his physician assistant, at a medical practice since her car was rear-ended in 2017. Her medical care and treatment was covered by no-fault insurance. These providers were billing no-fault $120.00 per visit, and the insurance company was paying these providers $60.00. My wife has never received any bills from this provider, or anyone else, the entire time she has been a patient. My wife has never been informed or advised that these providers intended on changing partnerships, companies, or affiliations.

A few weeks ago, my wife received a bill in the amount of $878.00 without any explanation or reason why. My wife was never notified that these providers intended on changing their billing practices and fees. My wife was never notified that past visits from months earlier and the past year were now going to be billed at an enormous amount of money. How is this right or fair? I questioned by email and by phone calls, leaving voicemail messages, why they are no longer billing the responsible party for payment of these bills or pursuing legal arbitration, and I have not received any response from the physician or Fidelzeid.

I honestly do not understand how a company can use such totally unethical and unscrupulous billing practices and tactics to take advantage of and rip off patients that cannot afford health care insurance. I do not understand how, basically overnight, we received a surprise bill that they overinflated their fees. I feel like this is some sort of bait-and-switch tactic to defraud my wife. For the record, what we are talking about here is not actual medical care or treatment. It is nothing more than a ten-minute phone call with a physician assistant to refill one prescription medication that costs approximately $10.00. How can anyone legally justify such an enormous charge for this?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Review: My son had an MRI performed by Orlin and Cohen in January . My son is covered by my insurance Blue Cross/Blue Shield. Blue Cross initially sent me an EOB saying they were not going to pay this claim. I sent Orlin and Cohen a personal check which was cashed on March **. Subsequently Blue Cross realized that this was an error and they should have paid the claim and they also sent a check to Orlin and Cohen which was cashed. So now I have paid for their services and so has my insurance company. Blue Cross spoke with Orlin and Cohen and they said it would take 6-8 weeks for my refund. This was initiated on April *. I had patiently waited the 6-8 weeks for this refund and when I did not receive it I called Orlin and Cohen. and was told I there was nothing I could do but wait until the check was cut. It is now August [redacted] and still I have not received a refund. On July [redacted] when still no refund was forthcoming I was told that they had lost my original refund information and they would send me a check ASAP. I called again today and I was told they will call me as soon as they get the check from their accounting office. I am really not sure why this has taken so long. I in good faith sent them a check because my insurance company indicated they would not be paying the claim. Everyone I have spoken to has been very polite assuring me I will be getting a refund however it has been over 4 months since the process was initiated.Desired Settlement: I want the company to send me a check immediately.

Business

Response:

We have spoken to the patient and a refund check has been sent to the patient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I had seen Dr Jonathan Ticker and his staff some months ago and had a positive experience. His staff was professional. I did not wait long to see him either. I had seen him for shoulder pain that I had for months, he was understanding, caring and listened well. I would recommend him to any of my friends and family.

Review: In June of 2013 I won a case with Workers Compensation. I had been going to Orlin & Cohen for treatment of this injury prior to winning the case and was paying them monthly out of my pocket until the case was settled. Once the case was settled I was told by Orlin & Cohen's billing department that in order for me to be reimbursed for the money I paid out of pocket, they had to re-submit all the bills to Workers Comp. They said it could take a few months, I called back every 2 months or so until June of 2014, one year later, I decided to take matters into my own hands and called Workers Comp myself. With many phone calls and letters to Workers Comp I was finally able to get the bills for Orlin & Cohen paid. I then called Orlin and Cohen to confirm they received the payment from Workers Comp and was told by them that paperwork was filed for me to receive a refund of $426.00 this was in Aug of 2014. I called several times in September and was told a check was still not cut. I was then given a phone number for a [redacted] and was told I would receive my refund in 45 to 60 days. 60 days have come and gone and still no check. Orlin and Cohen's billing dept harassed me for payments and when I ask for my money it takes over a year and I have been lied to and ignored long enough.Desired Settlement: I want my money refunded immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

My review is for my [redacted] ,[redacted] was an absolute professional ,from my first visit to my last follow up.I was very cautious about having surgery done on my shoulder and went to a couple of other surgeons before choosing [redacted] ,he displayed the up most confidence and never pressured me to have the surgery ,he said you will know when you are ready.After months of living in pain I had the operation and could not be happier,four months after the surgery I am golfing, kickboxing and completely painless .By the way I had a birdie my fist time out.Icant thank him and his staff enough. regards [redacted]

I went to Orlin & Cohen Orthopedic Associates LLP when I strained my MCL. In that visit I was given a knee brace for my injury. Upon checkout I asked the woman who was assisting me how much the knee brace would cost and she stated "If your insurance doesn't cover it in full your cost would be around $50 out of pocket." A few weeks later I received a bill for the knee brace over 5 times the amount that I was quoted. After having several conversations with them they refuse to stand by what their employee has quoted me and even went a step further to say that their employee would have never said that, essentially calling me a liar. I find it very unprofessional that they don't stand by their employees incorrect statement and don't reduce the price that was stated to me or at very least negotiate a price closer to what was stated.