I am not sure I understand the complaintyou are stating that the case was not sealed, do you mean the Sony box? If that is the case, please feel free to contact Sony our self and they will let you know that this item does not come sealedWe will NOT give you $plus tax for you to keep the itemEither way you purchased this through [redacted] and this order was fulfilled by [redacted] You must address them This matter is closedThere will be no refund issued for you at this time Thank you, Focus Camera
Hello,I am sorry the information provided on this complaint is not anything in our systemPlease provide additional information so that we can find the order and help where we can Thank you
Hello,I am sorry to hear that your lap top is not workingYou were asked if you had registered the lap top because its clearly written on the website that we do not accept return on themCustomer Service were going to make a one time exception to take it back but the item was registered we would not be able to accept it back [redacted] You never confirmed if you had registered it or notHP has an excellent warranty programI see that an RMA has been set up for you in the systemHave you received this? Thnak you,Focus Camera
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: we can be doing it for a long time, you are repeating the same over and over again without address the merit of the case which is a sale on $camera in unsealed box as new, I am not accepting explanations given, this matter will not be settled and shall be listed as such in Revdex.com records for others to see In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This matter is most certainly closedYou state the box does not have a serial numberThank you for the pictures belowSN: [redacted] is on the box you sent in the picturesThe serial number that we sent you which is scanned is Serial Number(s): [redacted] .You are clearly trying to steal from us by returning a product to us that does not belong to usWe have investigated this and informed you of this informationWe will NOT accept this return nor will you be receiving a refund for a product hat doe snot belong to usThat is not acceptable.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:its obviously not my fault either I'm just a customer being lead in different directions by two companies all I want is to you use and have amy lens protected I'm sorry its not some crazy expensive lens that I'm sure you guys care about but its expensive too me all I want is to figure out how to get warranty or to return the lens so I can get warranty this si insane that I get pulled around buy companies and then its some how I should be punished since the companies can't work together [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, I am sorry that you had so many problems with your orderI need some additional information regrading the exchangeWho did you speak to regarding the address change? Was there a note in your return? Thanks for your help,Joyce
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This matter is not closedThe box I received does NOT have that serial numberThe attached images are photographs of the box that I receivedThe box also did not have a packing slipYou are committing a FRAUD by baiting customers with a low price and switching the merchandizeYou have a video? Show itShow us a video that shows you scanning a new Surface Pro with that serial number and placing it in a shipping box that is addressed to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] has been instructed to contact the manufacture has she does not have the original manufactures packagingOur return policy is clearly listed on the page where this item was sold on The [redacted] [redacted] has a contact [redacted] Thank you,Focus Camera
We are not going to agree to disagreeWe are not discounting this order in any amountWe have been in business over years and you can not tell us how we receive our cameras We are a Sony authorized dealer and have an excellent track record with themYou stating that all electronics come sealed show the lack of information that you know about the eCommerce businessSo this matter is finishedYou are clearly trying to get this at a discounted cost but this will not be at out expense Thank you, Focus Camera
Hello, [redacted] placed an order with Focus Camera on we were contacted by [redacted] stating that she did not need this item and meant to order something for a tabletThat day she was provided return instructionsThe item was not returned within the days required to return, in fact the item was not returned at all On Monday she told us that the order was fraudulentIf the order is fraudulent they why wasn't this told to us on Why would you not have the manufacture packaging? Did you plan on keeping it? Here is our return policy listed on our website [redacted] If you are returning a product for reasons of Buyer’s Remorse, then the product(s) must be in brand new, mint condition.We have been told different stories from [redacted] r so that she can get a return from usShe has accused us of hanging up on here which in not the caseShe did not want to accept the fact that we will not accept this return from her at this timeThe only reason Focus Camera has any of her information is because she placed the orderFocus Camera will not accept this return.This matter is closedThank you,Focus Camera
Hello [redacted] , yes you have corresponded with in many emailsYou sent us pictures as we requestedThe pictures you sent were of the serial number not the [redacted] code as requestedYou are past the return policy that we offerI would like to see the rejection letter as you were asked in the emails as wellPlease send this information to [redacted] attn JoyceI look forward to hearing from youThank you,Joyce
As stated in a previous responseYou were sent the additional cardThe package shows that it was deliveredYou were sent everything that you were suppose to get in the kitThat is your complaintYou are now saying you didnt get it? Come on nowyou are clearly in possession of what you were suppose to getThe refund of $us the only thing that you are missingThat is the only refund we will give you when you confirmThank you and have a great day.Focus Camera
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The issue isn't simply "returning for a refund," especially with my having to pay for the return-shipping, given the unacceptable "customer service." It is that it should never have needed to be returned in the first place, as more than reasonable efforts were made (and required) to try to cancel the order, in a more than timely manner beforehand Moreover, it is so virtually impossible to contact a live person, as it is impossible to receive a phone-call back from a live person (two messages left, one with a Sales Manager because I couldn't get through to Customer Service, and then one with a Customer Service Supervisor, both requesting call-backs which were roundly ignored), that, at least from my experience, it effectively makes any attempts at cancellation of an order ones entirely in futility.What the business should do is 1) provide a return shipping label, rightfullly covering the return-shipping, given the utterly ineffective "customer service," as well as 2) provide a full refund of the original sale amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I am sorry that you have not received the packageI understand that you spoke with someone this morning regarding this? I am not sure why you are not stating everything that was said to youThis will not be resolved until the middle of next as you were told on the phoneAs per [redacted] you confirmed that you received the packagethat is NOT our errorYou also were on the phone with us this morning while the CS agent spoke to [redacted] and you were told that we were waiting till next week to see what happens with the claim because you confirmed the package the first timeYou were spoken to very kindlyI am not sure why you think we are trying to steal your money, that is not he caseWhen we have a resolution from [redacted] we will have a full refund issued for you Thank you,Focus Camera
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I'm honestly baffled that you treat customers in such a way of passing the blame back and fourth between to corporations and left me in the middle to have to file a claim to get this figured out! whats is your company with out customers? NOTHING!!!!!! so why not treat me like a person with respect and understand that I spent hard earned money with you and you simply turned your back on me and still do by wasting my time with your complete lack of support!! its insane to me that you would act like your happy something got handled when you didn't care at all your just happy this might close!! how can you be happy that a customer had to fight for months to get something so simple done? do you honestly think I will ever buy anything from you again or that I will give anything other then negative reviews about your business and your practices your in the age of instant social media that reviews and complaints can travel at a speed never seen before yet you still think your above making a customer transaction right!! A little bit of humbleness and appreciation go along way a simple we can't actually do what your requesting as its [redacted] s fault but we will gladly help as much as possible to get this handled, but you instead decided to mistreat your customer as you have already got my money and I'm worthless to you!! I really am glad your true colors came out as I am 10000% pleased with the fact that I know you care nothing about repeat business or customer satisfaction as you have made it abundantly clear my money and purchasing means nothing to you at all!! So thank you for showing me where I truly stand and my worth to you as a customer, it makes my life easier to take your store off the list of the insane amount of camera completion you have! you are making my purchasing that much easier elsewhere! I can't wait for someone to ask me about my lens and the company I purchased it form, world of mouth still means a lot and I intended to make it know how much you truly care about your customers [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The reason for the this return in our system was no longer neededOur store policy is clearly stated that we shipping is deducted for buyers remorseI have issued you the additional refund Thank you,Focus Camera
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, as the business refuses to provide a return shipping label, I will consider the matter closed.Thank you to the Revdex.com New York for its help Regards, [redacted] ***
Hello,We have email correspondance that [redacted] will make a one time exception to accept this return from usWe sent an email with return instructionsWhen the item is returned to us we will have a full refund issued for [redacted] .Thank you and have a great day
I am not sure I understand the complaintyou are stating that the case was not sealed, do you mean the Sony box? If that is the case, please feel free to contact Sony our self and they will let you know that this item does not come sealedWe will NOT give you $plus tax for you to keep the itemEither way you purchased this through [redacted] and this order was fulfilled by [redacted] You must address them This matter is closedThere will be no refund issued for you at this time Thank you, Focus Camera
Hello,I am sorry the information provided on this complaint is not anything in our systemPlease provide additional information so that we can find the order and help where we can Thank you
Hello,I am sorry to hear that your lap top is not workingYou were asked if you had registered the lap top because its clearly written on the website that we do not accept return on themCustomer Service were going to make a one time exception to take it back but the item was registered we would not be able to accept it back [redacted] You never confirmed if you had registered it or notHP has an excellent warranty programI see that an RMA has been set up for you in the systemHave you received this? Thnak you,Focus Camera
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: we can be doing it for a long time, you are repeating the same over and over again without address the merit of the case which is a sale on $camera in unsealed box as new, I am not accepting explanations given, this matter will not be settled and shall be listed as such in Revdex.com records for others to see In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This matter is most certainly closedYou state the box does not have a serial numberThank you for the pictures belowSN: [redacted] is on the box you sent in the picturesThe serial number that we sent you which is scanned is Serial Number(s): [redacted] .You are clearly trying to steal from us by returning a product to us that does not belong to usWe have investigated this and informed you of this informationWe will NOT accept this return nor will you be receiving a refund for a product hat doe snot belong to usThat is not acceptable.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:its obviously not my fault either I'm just a customer being lead in different directions by two companies all I want is to you use and have amy lens protected I'm sorry its not some crazy expensive lens that I'm sure you guys care about but its expensive too me all I want is to figure out how to get warranty or to return the lens so I can get warranty this si insane that I get pulled around buy companies and then its some how I should be punished since the companies can't work together [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, I am sorry that you had so many problems with your orderI need some additional information regrading the exchangeWho did you speak to regarding the address change? Was there a note in your return? Thanks for your help,Joyce
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This matter is not closedThe box I received does NOT have that serial numberThe attached images are photographs of the box that I receivedThe box also did not have a packing slipYou are committing a FRAUD by baiting customers with a low price and switching the merchandizeYou have a video? Show itShow us a video that shows you scanning a new Surface Pro with that serial number and placing it in a shipping box that is addressed to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] has been instructed to contact the manufacture has she does not have the original manufactures packagingOur return policy is clearly listed on the page where this item was sold on The [redacted] [redacted] has a contact [redacted] Thank you,Focus Camera
We are not going to agree to disagreeWe are not discounting this order in any amountWe have been in business over years and you can not tell us how we receive our cameras We are a Sony authorized dealer and have an excellent track record with themYou stating that all electronics come sealed show the lack of information that you know about the eCommerce businessSo this matter is finishedYou are clearly trying to get this at a discounted cost but this will not be at out expense Thank you, Focus Camera
Hello, [redacted] placed an order with Focus Camera on we were contacted by [redacted] stating that she did not need this item and meant to order something for a tabletThat day she was provided return instructionsThe item was not returned within the days required to return, in fact the item was not returned at all On Monday she told us that the order was fraudulentIf the order is fraudulent they why wasn't this told to us on Why would you not have the manufacture packaging? Did you plan on keeping it? Here is our return policy listed on our website [redacted] If you are returning a product for reasons of Buyer’s Remorse, then the product(s) must be in brand new, mint condition.We have been told different stories from [redacted] r so that she can get a return from usShe has accused us of hanging up on here which in not the caseShe did not want to accept the fact that we will not accept this return from her at this timeThe only reason Focus Camera has any of her information is because she placed the orderFocus Camera will not accept this return.This matter is closedThank you,Focus Camera
Hello [redacted] , yes you have corresponded with in many emailsYou sent us pictures as we requestedThe pictures you sent were of the serial number not the [redacted] code as requestedYou are past the return policy that we offerI would like to see the rejection letter as you were asked in the emails as wellPlease send this information to [redacted] attn JoyceI look forward to hearing from youThank you,Joyce
As stated in a previous responseYou were sent the additional cardThe package shows that it was deliveredYou were sent everything that you were suppose to get in the kitThat is your complaintYou are now saying you didnt get it? Come on nowyou are clearly in possession of what you were suppose to getThe refund of $us the only thing that you are missingThat is the only refund we will give you when you confirmThank you and have a great day.Focus Camera
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The issue isn't simply "returning for a refund," especially with my having to pay for the return-shipping, given the unacceptable "customer service." It is that it should never have needed to be returned in the first place, as more than reasonable efforts were made (and required) to try to cancel the order, in a more than timely manner beforehand Moreover, it is so virtually impossible to contact a live person, as it is impossible to receive a phone-call back from a live person (two messages left, one with a Sales Manager because I couldn't get through to Customer Service, and then one with a Customer Service Supervisor, both requesting call-backs which were roundly ignored), that, at least from my experience, it effectively makes any attempts at cancellation of an order ones entirely in futility.What the business should do is 1) provide a return shipping label, rightfullly covering the return-shipping, given the utterly ineffective "customer service," as well as 2) provide a full refund of the original sale amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I am sorry that you have not received the packageI understand that you spoke with someone this morning regarding this? I am not sure why you are not stating everything that was said to youThis will not be resolved until the middle of next as you were told on the phoneAs per [redacted] you confirmed that you received the packagethat is NOT our errorYou also were on the phone with us this morning while the CS agent spoke to [redacted] and you were told that we were waiting till next week to see what happens with the claim because you confirmed the package the first timeYou were spoken to very kindlyI am not sure why you think we are trying to steal your money, that is not he caseWhen we have a resolution from [redacted] we will have a full refund issued for you Thank you,Focus Camera
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I'm honestly baffled that you treat customers in such a way of passing the blame back and fourth between to corporations and left me in the middle to have to file a claim to get this figured out! whats is your company with out customers? NOTHING!!!!!! so why not treat me like a person with respect and understand that I spent hard earned money with you and you simply turned your back on me and still do by wasting my time with your complete lack of support!! its insane to me that you would act like your happy something got handled when you didn't care at all your just happy this might close!! how can you be happy that a customer had to fight for months to get something so simple done? do you honestly think I will ever buy anything from you again or that I will give anything other then negative reviews about your business and your practices your in the age of instant social media that reviews and complaints can travel at a speed never seen before yet you still think your above making a customer transaction right!! A little bit of humbleness and appreciation go along way a simple we can't actually do what your requesting as its [redacted] s fault but we will gladly help as much as possible to get this handled, but you instead decided to mistreat your customer as you have already got my money and I'm worthless to you!! I really am glad your true colors came out as I am 10000% pleased with the fact that I know you care nothing about repeat business or customer satisfaction as you have made it abundantly clear my money and purchasing means nothing to you at all!! So thank you for showing me where I truly stand and my worth to you as a customer, it makes my life easier to take your store off the list of the insane amount of camera completion you have! you are making my purchasing that much easier elsewhere! I can't wait for someone to ask me about my lens and the company I purchased it form, world of mouth still means a lot and I intended to make it know how much you truly care about your customers [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The reason for the this return in our system was no longer neededOur store policy is clearly stated that we shipping is deducted for buyers remorseI have issued you the additional refund Thank you,Focus Camera
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, as the business refuses to provide a return shipping label, I will consider the matter closed.Thank you to the Revdex.com New York for its help Regards, [redacted] ***
Hello,We have email correspondance that [redacted] will make a one time exception to accept this return from usWe sent an email with return instructionsWhen the item is returned to us we will have a full refund issued for [redacted] .Thank you and have a great day
[redacted] and Focus camera have come to an agreement and a check is being mailed today Please consider this matter closed Thank you,Joyce P***