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Ormonds Furniture/Appliances

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Ormonds Furniture/Appliances Reviews (1)

I bought a wall hugger recliner at the [redacted] furniture store. Within 3 months of just myself using it, the reclining mechanism broke.The [redacted] store picked up my chair I believe is March for repair. I returned from ** in early June and called [redacted], the Mgr. to say that I do not want a chair that the reclining mechanism breaks so easily. After the warranty, I would be stuck without remedy. I have talked to a furniture store buyer from another store and she says they have a lot of trouble with this recline mechanism. I asked for my money back and said I will come to the store and look for a chair with a different mechanism. I have received no refund and have made several attempts the last 3 months to speak to the owners, but they will not return my calls. [redacted] said he can do nothing without their approval and they will do nothing, including talking to me. I would like a refund to shop for a recliner that has a different design mechanism. The other solution would be training in how to repair this chair when the warranty runs out and spare parts. Since my chair has been with them over six months, I would like an extended warranty.Desired SettlementI would like a refund to shop at their store for a chair with a different reclining mechanism or a rocker recliner. The other choice would be to receive training in how to repair this chair, if it is something I could do, after the warranty runs out and extra parts to do this. Since my chair has been sitting in their store for 6 months, I would like an extended warranty. I would want an extended warranty anyway for such a poor design mechanism. Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@ormondsgas.comMs. [redacted] come into our store and selected a chair that we had to special order just for her. After several months of use, she claimed it was not operating properly so we pick up it up and carried to our repair technician's shop. He replaced the mechanism, which has a 5 year warranty. Once we had the chair back in our possession, an inspection was performed and determined it was good as new. We contacted Ms. [redacted] to let her know it was ready. She informed us that she was going to her home in [redacted] for the summer and would contact us when she got back in town. We wrapped up the chair and stored it for her for over 3 months. Recently, she returned and spoke with our store manager in [redacted] and told him she did not want the chair and wanted her money back. We could not just refund the money on a special order chair that was repaired and is as good as new at this point in time. She also has over 4 years left on her warranty to cover any other issues that may occur.We want to resolve this matter and make Ms. [redacted] satisfied. We would be glad to offer her training on replacing the mechanism should this happen again. We can also train her on proper use of the chair to help eliminate extra stress on the mechanism to avoid problems. We will offer an extra year's warranty on the warranty left from time of purchase. We regret this matter has come to the Revdex.com's attention as we have all intention to resolve and make customer happy. Please contact me if you need anything else or have any questions.thanks,[redacted] GM

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Description: Furniture Retailers, Major Appliance Dealers

Address: PO Box 248, Princeton, North Carolina, United States, 27569-0248

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