Ornamental Iron Outlet

Our team at Ornamental Iron Outlet is dedicated to the satisfaction of all of our customers and we support them 100%. They, in turn, strive for excellence, at all times. That said, this is our response in summary:Our consultant met with this customer and they provided a photo of a gate that they...

wanted. Our consultant explained that the materials used to make that particular gate are now obsolete, but would create a similar design using different material.  Both husband and wife agreed. The project was sold on 9/3/15.  We then proceeded with custom fabrication.  Once the posts were custom fabricated and custom powder coated  they were “set”  (10/2/2015) to determine correct measurements.  He then created a very detailed, time consuming shop drawing and sent it to them on 10/7/2015 for approval.  It was initialed and returned to us.  We then had the order submitted (10/13/2015) and the gate custom built to the agreed upon specifications, and custom powder coated same. All of this was done and scheduled during our busy season and that of our powder coater.  On the day of scheduled installation, the wife told our installers they did not want the gate as it did not match the original photo of the gate they wanted.Our consultant immediately called and spoke with the husband who did remember the initial conversation about the materials being obsolete.  We did; out of good faith;  change the pickets to “twisted” and re-manufactured the gate at no extra charge and at our expense,  and approved by the husband yet she (the wife) again refused.There was another issue with the wing panel at the driveway gate and whether it was to be biased, tapered, or straight.  At the initial appointment, they chose “continuous”, or straight.  When our installers arrived, she informed them she wanted it biased; with the tall end away from the gate. Our “initialed”  shop drawings clearly shows the panel being level and matching the gate.  We do have both the gate and panel complete in our shop, ready to be powder coated. We are holding off on powder coating pending “both” customer approvals.We have incurred much extra expense trying to please this customer and are still willing to complete the project per the change order approved by the husband, if all are in agreement.They may call me at any time, contact information is below.Sincerely,[redacted]

We have scheduled the consumer for installation for the 11th. This should be resolved consumer has scheduled for install and we are just waiting for that date.

I am rejecting this response because:Still waiting in the completion of side gate. Since my first communication with the Revdex.com. The company hasn't made any attempt to get in touch with us regarding the side gate. Rest of their work from them is showing rust. Powder coating should not rest in a matter of months. A customer is charged in addition to request preparation of painting a gate for this. We were charged for this coating for our gate work from them.We would like this matter to be addressed for completion of correction to rest of gate. This poor quality of work we have received from them.I wouldn't recommend this company to anyone due to how my project from them was handled of completion.This has been going on for many months now. This was supposed to take 6 weeks not 7 months still not completed.--

I am rejecting this response because:What they are telling you is incorrect. We were not notified about the gate pattern being discontinued. We picked in from the display in their shop. When they came to install I noticed that wasn’t what was ordered. They didn’t call us and make a change with us they took upon theirselves to change a custom order.  Also I ordered a security door which I couldn’t use because I don’t have any word around my front door entrance. They told me I could keep the door in my garage $1,700.00 and I going to put it in my garage. Makes a lot of sense. On the day gates being installed they couldn’t put caps in post & locks in gates. We had to wait 3 months for them to return to do that. My husband called last week 3 times & was placed on hold no answer. All my gates are 6 feet they made one side 3 feet. We ordered 6 ft for all sides. They left us a ½ can of spray paint to do touch ups. Paint expired in 2015 pointed that out to the installers. We want them to finish the side gate so that we can be done with company. I know now to be buyer be ware! With this company. Sincerely[redacted]

This place has the worst customer service and work ethics in the industry. Scott makes a lot of big promises but never deliver. They are overprice and their installers leaves messes everywhere. I have never worked with a company that push their paid order back 12 weeks. We place an order with them at the beginning of January and didn't come out to do the install until end of April. It took lots of calls and email to get a response from them. Than they forget to order one of my window security guard. When I call Candance about it she gave me an excuse and said she will call me back. Never got a call back. The installer did not know what to do as they were waiting to hear back from her. Called Scott with no answer or reply. This company is unreliable and unprofessional. Never will I do business with them again.

Review: To whomever it may concern:after waiting months and months for our order to be filled. They have failed to complete the job. December 8th installation was scheduled. Brought gates fir the perimeter of house.. No post caps, gated don't lock or stay closed.. We had to put a cord to tie the doors to post to keep closed. Brought a entrance gate fir the front of the house which was not ordered by us. Now they tell us that the gate we ordered is no longer available. This was a special custom gate to begin with not a standard gate Security door didn't fit either. All we want done from this company is to finish installing the perimeter gated, locks, caps on post and spot pain where it is beginning to show signs of rust. We will have a reliable company to make the rest if the iron works that we need in a reasonable amount of time and complete completion of of the order we place with them. This company is terrible for service and really does not care to keep their customer HAPPY. Desired Settlement: All we want done from this company is to finish installing the perimeter gated, locks, caps on post and spot pain where it is beginning to show signs of rust.

Business

Response:

Our team at Ornamental Iron Outlet is dedicated to the satisfaction of all of our customers and we support them 100%. They, in turn, strive for excellence, at all times. That said, this is our response in summary:Our consultant met with this customer and they provided a photo of a gate that they wanted. Our consultant explained that the materials used to make that particular gate are now obsolete, but would create a similar design using different material. Both husband and wife agreed. The project was sold on 9/3/15. We then proceeded with custom fabrication. Once the posts were custom fabricated and custom powder coated they were “set” (10/2/2015) to determine correct measurements. He then created a very detailed, time consuming shop drawing and sent it to them on 10/7/2015 for approval. It was initialed and returned to us. We then had the order submitted (10/13/2015) and the gate custom built to the agreed upon specifications, and custom powder coated same. All of this was done and scheduled during our busy season and that of our powder coater. On the day of scheduled installation, the wife told our installers they did not want the gate as it did not match the original photo of the gate they wanted.Our consultant immediately called and spoke with the husband who did remember the initial conversation about the materials being obsolete. We did; out of good faith; change the pickets to “twisted” and re-manufactured the gate at no extra charge and at our expense, and approved by the husband yet she (the wife) again refused.There was another issue with the wing panel at the driveway gate and whether it was to be biased, tapered, or straight. At the initial appointment, they chose “continuous”, or straight. When our installers arrived, she informed them she wanted it biased; with the tall end away from the gate. Our “initialed” shop drawings clearly shows the panel being level and matching the gate. We do have both the gate and panel complete in our shop, ready to be powder coated. We are holding off on powder coating pending “both” customer approvals.We have incurred much extra expense trying to please this customer and are still willing to complete the project per the change order approved by the husband, if all are in agreement.They may call me at any time, contact information is below.Sincerely,[redacted]

Consumer

Response:

I am rejecting this response because:What they are telling you is incorrect. We were not notified about the gate pattern being discontinued. We picked in from the display in their shop. When they came to install I noticed that wasn’t what was ordered. They didn’t call us and make a change with us they took upon theirselves to change a custom order. Also I ordered a security door which I couldn’t use because I don’t have any word around my front door entrance. They told me I could keep the door in my garage $1,700.00 and I going to put it in my garage. Makes a lot of sense. On the day gates being installed they couldn’t put caps in post & locks in gates. We had to wait 3 months for them to return to do that. My husband called last week 3 times & was placed on hold no answer. All my gates are 6 feet they made one side 3 feet. We ordered 6 ft for all sides. They left us a ½ can of spray paint to do touch ups. Paint expired in 2015 pointed that out to the installers. We want them to finish the side gate so that we can be done with company. I know now to be buyer be ware! With this company. Sincerely[redacted]

Consumer

Response:

I am rejecting this response because:Still waiting in the completion of side gate. Since my first communication with the Revdex.com. The company hasn't made any attempt to get in touch with us regarding the side gate. Rest of their work from them is showing rust. Powder coating should not rest in a matter of months. A customer is charged in addition to request preparation of painting a gate for this. We were charged for this coating for our gate work from them.