Vacation Consulting Services apologizes for the misunderstanding regarding our mailing practicesVCS does not have an in-house marketing company, but rather outsources that taskThe mailer does indicate a tablet and dining dollars, but clearly states "Certain restrictions apply, call for details of participationMembers, past visitors, and employees are ineligibleSpouses, fiance, partners, or significant others must attend together." Since our company helps timeshare owners get out of their timeshare, the qualifier, is that you have to own a timeshare; otherwise, we cannot help youThe mention of a deposit and a Florida Vacation is NOT from Vacation Consulting Services and we are investigating our marketing company due to this claim! VCS regrets the way this was handled by our marketing company; however, the gifts offered on the mailer are for qualifying timeshare owners AND attending an eventVCS will be mailing Mr [redacted] an apology for any confusion and appreciates his information regarding how this was handled.VCS has provided the mailer to the Revdex.com as evidence of the disclaimer Thank you!
Initial Business Response / [redacted] (1000, 5, 2017/04/19) */ I appreciate hearing about our marketing company in regards to the tablets, since it identifies a problemI regret however, that it was at Mr***'s expenseBased on the logistics of travel, we typically DO NOT travel with the tabletsWe have a very organized system in place that immediately notifies the client's of a tracking # within a few days of the presentationIn Mr***'s case, he not only received misinformation as to when he would receive the tablet, but also experienced the rare situation that our manufacturer was behind on their endVCS appreciates our guest and their time and truly regrets Mr***'s negative experience In regards to our consulting services, we certainly understand that we may not be the right fit for everyoneWe are happy to educate and provide service to thousands of families who have been able to benefit from our servicesWith regards to the Ovation program, VCS can only say that it is a program that has several variables, and does not apply to all Wyndham ownersThe owners must qualify for that option, and in most cases are not offered a true exit strategy We strive for high customer satisfaction and hope that Mr [redacted] receives his tablet within the next day or two, since it has been mailed out and the tracking # was emailed to him Thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Vacation Consulting Services appreciates hearing from our clients and our guestWe feel that Mr [redacted] may have had a misunderstanding of our services and our cancellation policy due to both his statement and actionsVCS does provide services to help timeshare owners get out of their ownership; however, we try to do it in an informative seminarWe understand that this may not be the best solution for all owners, so if a client decides to cancel, they can do so within the timeframe discussed per our contractsMr [redacted] DID cancel his agreement and VCS immediately reversed his credit card transactionMr [redacted] 's statement of our business being a scam is total slander, since we have been honest, forthcoming and honored our contractI have provided the receipt reversing the charges to the Revdex.comThank you
Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ Contact Name and Title: [redacted] , Owner Contact Phone: 888-676- Contact Email: [redacted] @vacationconsultingservices.com The client was invited to a meeting with our company after she reached out to a webpage asking for help with her timeshareWe did not "cold call" herWhile she was served a nice dinner in a very large open room with many other clients of all ages, a presentation was shown explaining the various ways Vacation Consulting Services helps owners with their timeshare problemsShe was certainly free to leave at anytimeInstead, she chose to stay after dinner and meet with a consultant one-on-one to discuss a solution to her problemSpecifically, she was not interested in leaving the financial burden of a timeshare to her children According to the client, she pays [redacted] a year in maintenance fees and [redacted] in taxesEven with no loan, she, and eventually her children, will be legally responsible for these fees and any increases that occurIn just years, she (or her children) will owe a minimum of [redacted] Vacation Consulting Services charged her a fee to liquidate her deed and take on the responsibility and risk she and her children no longer wished to havePlease keep in mind, within this fee, was the internal transfer fee that is required by the resort The client purchased with Vacation Consulting Services on December 9, in a hotel banquet hallShe left with a copy of all contracts and a purchase proposal she signed and initialed next to our cancellation policyAll customers have days within purchase to cancel by certified letter to our offices without penaltyWe spoke to her on December 10th and 11th to ask her if she had any questions or concernsShe had noneWe then spoke to her on December 16th and 17th to go over a step-by-step process of how we will be transferring her out of her propertyShe still did not mention a problemThen on January 18th, we received a letter from her attorney asking us to not contact herThis letter did not ask to cancel the contractWe tried to call her attorney twice and he did not return our phone callsAs of today, May 6th, 2015, we have not received any official cancellation from the client and she never disputed the charges with her credit card company Because the client did not send in her deed, we could not finish the transferring of the property, so we will be refunding her moneyWe are offering this refund even though she never officially cancelled her contract and we are well past the cancellation dateI was finally able to speak to her attorney last week and he agreed this would resolve the problemThis is our one and only complaint after having served over timeshare owners and helping to liquidate over timeshare deedsWe are extremely proud of the customer service we provide and only wish this client could have experienced it herselfShe has never contacted our company directly nor has she returned any of our phone callsWe feel very frustrated that she did not reach out to us for clarification concerning her purchase and our processWe would have loved to help her as initially discussed
Initial Business Response / [redacted] (1000, 8, 2017/03/17) */ Mr. and Mrs. [redacted] attended our presentation, accepted our gift, received their meal, and agreed to our proposal by their own will. Our services are presented and then offered, but cannot be forced upon people. According to our phone log, the... [redacted] have never reached out to us regarding their concerns. We regret this since we would have appreciated the opportunity to provide more personal customer service to Mr. and Mrs. ***. Vacation Consulting Services provides a copy of the signed contract to all buyers which clearly states the rescission process. VCS stands by its business partners and our ability to relieve timeshare owners of their maintenance fees and/or mortgage associated with their deeded property. VCS has educated and provided service to thousands of satisfied customers. With any product or service it is up to the client to make the decision to purchase or not. The [redacted] made their decision to do business with VCS and we look forward to liquidating their deeded property as requested by them. Thank you! Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/03/22) */ The VCS response said we never tried to contact them when in fact I spoke to several of their representatives between Feb. 20th to the 22nd and they never responded, after they promised to call. I also sent a message to [redacted] and an email to [redacted] about my concerns and intentions. They responded to the BBB complaint but not to me. This company tried to fraudulently claim that the transfer of this timeshare was like it was sold to me,as if it were real estate. They ascribed an exorbitant value to the property as if it had a real net worth and then subtracted our original purchase price, conning us to believe that we owed the balance in order to square things with RIC. I can send the BBB hard copies if needed just let me know what address to mail them to. You will clearly see the overinflated price they are requiring us to pay. Final Consumer Response / [redacted] (4200, 16, 2017/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) VCS has mentioned that they are justified charging more than [redacted] minus our original [redacted] purchase price to perform a service the law offices I've researched are charging less than a third of that. I am mot interested in being exploited by VCS and have enlisted the help of [redacted] to liquidate the timeshare. My desire is to sever all ties to VCS. They also claimed that I didn't contact them before this complaint. They also represented themselves as agents of RCI. Another couple of reasons that I want to distance myself from VCS. I look forward to no longer having to deal with VCS in any capacity. Final Business Response / [redacted] (4000, 18, 2017/04/13) */ Mr. [redacted] has taken his business elsewhere; however he has signed a contract with VCS. We cannot control Mr. ***'s actions, or that he choses to pay for two services, but we do regret that he will not allow us to complete the service as promised. It should be noted that Mr. [redacted] was past his cancellation period when he chose to look into other options. VCS would hope that all clients do the necessary research beforehand, so when signing a contract they feel confident in their decision. We are happy to say that we have a very high customer satisfaction rating. This is due to our strong customer service and our ability to liquidate or offer timeshare relief options as promised. As a business we want our clients to be educated and to receive excellent service, but Mr. [redacted] is preventing VCS from doing so with his refusal to work with us. Should the other opportunity not work out for Mr. ***, VCS will gladly accept the necessary paperwork, as requested, in order for us to move forward with this process. Thank you!
Vacation Consulting Services apologizes for the misunderstanding regarding our mailing practicesVCS does not have an in-house marketing company, but rather outsources that taskThe mailer does indicate a tablet and dining dollars, but clearly states "Certain restrictions apply, call for details of participationMembers, past visitors, and employees are ineligibleSpouses, fiance, partners, or significant others must attend together." Since our company helps timeshare owners get out of their timeshare, the qualifier, is that you have to own a timeshare; otherwise, we cannot help youThe mention of a deposit and a Florida Vacation is NOT from Vacation Consulting Services and we are investigating our marketing company due to this claim! VCS regrets the way this was handled by our marketing company; however, the gifts offered on the mailer are for qualifying timeshare owners AND attending an eventVCS will be mailing Mr [redacted] an apology for any confusion and appreciates his information regarding how this was handled.VCS has provided the mailer to the Revdex.com as evidence of the disclaimer Thank you!
Initial Business Response / [redacted] (1000, 5, 2017/04/19) */ I appreciate hearing about our marketing company in regards to the tablets, since it identifies a problemI regret however, that it was at Mr***'s expenseBased on the logistics of travel, we typically DO NOT travel with the tabletsWe have a very organized system in place that immediately notifies the client's of a tracking # within a few days of the presentationIn Mr***'s case, he not only received misinformation as to when he would receive the tablet, but also experienced the rare situation that our manufacturer was behind on their endVCS appreciates our guest and their time and truly regrets Mr***'s negative experience In regards to our consulting services, we certainly understand that we may not be the right fit for everyoneWe are happy to educate and provide service to thousands of families who have been able to benefit from our servicesWith regards to the Ovation program, VCS can only say that it is a program that has several variables, and does not apply to all Wyndham ownersThe owners must qualify for that option, and in most cases are not offered a true exit strategy We strive for high customer satisfaction and hope that Mr [redacted] receives his tablet within the next day or two, since it has been mailed out and the tracking # was emailed to him Thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Vacation Consulting Services appreciates hearing from our clients and our guestWe feel that Mr [redacted] may have had a misunderstanding of our services and our cancellation policy due to both his statement and actionsVCS does provide services to help timeshare owners get out of their ownership; however, we try to do it in an informative seminarWe understand that this may not be the best solution for all owners, so if a client decides to cancel, they can do so within the timeframe discussed per our contractsMr [redacted] DID cancel his agreement and VCS immediately reversed his credit card transactionMr [redacted] 's statement of our business being a scam is total slander, since we have been honest, forthcoming and honored our contractI have provided the receipt reversing the charges to the Revdex.comThank you
Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ Contact Name and Title: [redacted] , Owner Contact Phone: 888-676- Contact Email: [redacted] @vacationconsultingservices.com The client was invited to a meeting with our company after she reached out to a webpage asking for help with her timeshareWe did not "cold call" herWhile she was served a nice dinner in a very large open room with many other clients of all ages, a presentation was shown explaining the various ways Vacation Consulting Services helps owners with their timeshare problemsShe was certainly free to leave at anytimeInstead, she chose to stay after dinner and meet with a consultant one-on-one to discuss a solution to her problemSpecifically, she was not interested in leaving the financial burden of a timeshare to her children According to the client, she pays [redacted] a year in maintenance fees and [redacted] in taxesEven with no loan, she, and eventually her children, will be legally responsible for these fees and any increases that occurIn just years, she (or her children) will owe a minimum of [redacted] Vacation Consulting Services charged her a fee to liquidate her deed and take on the responsibility and risk she and her children no longer wished to havePlease keep in mind, within this fee, was the internal transfer fee that is required by the resort The client purchased with Vacation Consulting Services on December 9, in a hotel banquet hallShe left with a copy of all contracts and a purchase proposal she signed and initialed next to our cancellation policyAll customers have days within purchase to cancel by certified letter to our offices without penaltyWe spoke to her on December 10th and 11th to ask her if she had any questions or concernsShe had noneWe then spoke to her on December 16th and 17th to go over a step-by-step process of how we will be transferring her out of her propertyShe still did not mention a problemThen on January 18th, we received a letter from her attorney asking us to not contact herThis letter did not ask to cancel the contractWe tried to call her attorney twice and he did not return our phone callsAs of today, May 6th, 2015, we have not received any official cancellation from the client and she never disputed the charges with her credit card company Because the client did not send in her deed, we could not finish the transferring of the property, so we will be refunding her moneyWe are offering this refund even though she never officially cancelled her contract and we are well past the cancellation dateI was finally able to speak to her attorney last week and he agreed this would resolve the problemThis is our one and only complaint after having served over timeshare owners and helping to liquidate over timeshare deedsWe are extremely proud of the customer service we provide and only wish this client could have experienced it herselfShe has never contacted our company directly nor has she returned any of our phone callsWe feel very frustrated that she did not reach out to us for clarification concerning her purchase and our processWe would have loved to help her as initially discussed
Initial Business Response / [redacted] (1000, 8, 2017/03/17) */ Mr. and Mrs. [redacted] attended our presentation, accepted our gift, received their meal, and agreed to our proposal by their own will. Our services are presented and then offered, but cannot be forced upon people. According to our phone log, the... [redacted] have never reached out to us regarding their concerns. We regret this since we would have appreciated the opportunity to provide more personal customer service to Mr. and Mrs. ***. Vacation Consulting Services provides a copy of the signed contract to all buyers which clearly states the rescission process. VCS stands by its business partners and our ability to relieve timeshare owners of their maintenance fees and/or mortgage associated with their deeded property. VCS has educated and provided service to thousands of satisfied customers. With any product or service it is up to the client to make the decision to purchase or not. The [redacted] made their decision to do business with VCS and we look forward to liquidating their deeded property as requested by them. Thank you! Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/03/22) */ The VCS response said we never tried to contact them when in fact I spoke to several of their representatives between Feb. 20th to the 22nd and they never responded, after they promised to call. I also sent a message to [redacted] and an email to [redacted] about my concerns and intentions. They responded to the BBB complaint but not to me. This company tried to fraudulently claim that the transfer of this timeshare was like it was sold to me,as if it were real estate. They ascribed an exorbitant value to the property as if it had a real net worth and then subtracted our original purchase price, conning us to believe that we owed the balance in order to square things with RIC. I can send the BBB hard copies if needed just let me know what address to mail them to. You will clearly see the overinflated price they are requiring us to pay. Final Consumer Response / [redacted] (4200, 16, 2017/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) VCS has mentioned that they are justified charging more than [redacted] minus our original [redacted] purchase price to perform a service the law offices I've researched are charging less than a third of that. I am mot interested in being exploited by VCS and have enlisted the help of [redacted] to liquidate the timeshare. My desire is to sever all ties to VCS. They also claimed that I didn't contact them before this complaint. They also represented themselves as agents of RCI. Another couple of reasons that I want to distance myself from VCS. I look forward to no longer having to deal with VCS in any capacity. Final Business Response / [redacted] (4000, 18, 2017/04/13) */ Mr. [redacted] has taken his business elsewhere; however he has signed a contract with VCS. We cannot control Mr. ***'s actions, or that he choses to pay for two services, but we do regret that he will not allow us to complete the service as promised. It should be noted that Mr. [redacted] was past his cancellation period when he chose to look into other options. VCS would hope that all clients do the necessary research beforehand, so when signing a contract they feel confident in their decision. We are happy to say that we have a very high customer satisfaction rating. This is due to our strong customer service and our ability to liquidate or offer timeshare relief options as promised. As a business we want our clients to be educated and to receive excellent service, but Mr. [redacted] is preventing VCS from doing so with his refusal to work with us. Should the other opportunity not work out for Mr. ***, VCS will gladly accept the necessary paperwork, as requested, in order for us to move forward with this process. Thank you!