Orohealth Professional Group

I am rejecting this response because: I've attached (1) letter from Collection Agency which shows OroHealth Professional Group turned me over to collections and (2) a recent statement I requested showing all payments made and my balance This statement shows them turning me over to collections as well So, there first statement is a lie when they say they didn't turn me into collections Also their statement does not show payment made to collection agency, which is the main reason I requested the statement I had to call them AGAIN and request a statement showing me all payments made, even payment to collection agency They also lied when they said they sent me letters and called me They never sent any letter or made any phone calls to me about my account going into collections When I asked them when they called me, they said in October One call, which was them returning my call about my account The last bill they sent me (not the most recent statement), which was prior to the most recent statement attached, they said I owed $ However, when I called them and again asked where my payment to collections went, they determined it had paid off the $and another balance I had Every bill they send me is wrong and every time I have to call them and ask for a new bill They apparently don't know what my real balance is as they have made continuous mistakes ever since I was hospitalized in August No other doctor, hospital, lab, ambulance or radiology service from my August hospital stay has taken me to collections because I either have paid my account in full or contacted them and arranged a payment plan Orohealth Professional Group turned me into collections for no reason and are now lying to the Revdex.com about it How do you trust someone who can't even be honest about how they handled my bill(s) Once I discovered their first mistake, I have to question every bill and everything they say I feel bad for anyone who is currently having to deal with them

We are addressing Ms [redacted] complaints below We are also attaching a copy of the e-mail exchange between Ms [redacted] and [redacted] ***, Senior Operations Manager for Change Healthcare, on this issue Ms [redacted] sent [redacted] a fax in response to the letter we originally sent her, [redacted] called her, and then an e-mail exchange followed (see attached copy) Our response/comments are in red, below Let us know if you need additional informationThank you [redacted] * [redacted] E [redacted] We are addressing Ms [redacted] ’ complaints below We are also attaching a copy of the e-mail exchange between Ms [redacted] and [redacted] ***, Senior Operations Manager for Change Healthcare, on this issue Ms [redacted] sent [redacted] a fax in response to the letter originally sent, [redacted] called her, and then an e-mail exchange followed (see attached copy) Our response/comments are in red I am rejecting this response because: I've attached (1) letter from Collection Agency which shows OroHealth Professional Group turned me over to collections and (2) a recent statement I requested showing all payments made and my balance This statement shows them turning me over to collections as well So, there first statement is a lie when they say they didn't turn me into collections We have never responded stating that she was not placed for outside collectionsAlso their statement does not show payment made to collection agency, which is the main reason I requested the statement Patient statements do not reflect collection agency activityI had to call them AGAIN and request a statement showing me all payments made, even payment to collection agency They also lied when they said they sent me letters and called me They never sent any letter or made any phone calls to me about my account going into collections All calls and statements are documented as previously notedWhen I asked them when they called me, they said in October One call, which was them returning my call about my account The last bill they sent me (not the most recent statement), which was prior to the most recent statement attached, they said I owed $ However, when I called them and again asked where my payment to collections went, they determined it had paid off the $and another balance I had Every bill they send me is wrong and every time I have to call them and ask for a new bill They apparently don't know what my real balance is as they have made continuous mistakes ever since I was hospitalized in August No other doctor, hospital, lab, ambulance or radiology service from my August hospital stay has taken me to collections because I either have paid my account in full or contacted them and arranged a payment plan Orohealth Professional Group turned me into collections for no reason and are now lying to the Revdex.com a We have fully accounted for all payments made by the patient via statements, letters and emails [redacted] ***Senior Operations Manager

The account in question has not been reported to any outside credit bureauThe patient did receive statements, letters and calls regarding the balance that was placed with the collection agencyWe will provide a letter to the patient detailing their current balance due, with status of the charges
that were originally denied by the insurance

I am rejecting this response because: I've attached (1) letter from Collection Agency which shows OroHealth Professional Group turned me over to collections and (2) a recent statement I requested showing all payments made and my balance.  This statement shows them turning me over to collections as well.  So, there first statement is a lie when they say they didn't turn me into collections.  Also their statement does not show payment made to collection agency, which is the main reason I requested the statement.  I had to call them AGAIN and request a statement showing me all payments made, even payment to collection agency.  They also lied when they said they sent me letters and called me.  They never sent any letter or made any phone calls to me about my account going into collections.  When I asked them when they called me, they said in October 2017.  One call, which was them returning my call about my account.  The last bill they sent me (not the most recent statement), which was prior to the most recent statement attached, they said I owed $16.61.  However, when I called them and again asked where my payment to collections went, they determined it had paid off the $16.61 and another balance I had.  Every bill they send me is wrong and every time I have to call them and ask for a new bill.  They apparently don't know what my real balance is as they have made continuous mistakes ever since I was hospitalized in August 2017.  No other doctor, hospital, lab, ambulance or radiology service from my August 2017 hospital stay has taken me to collections because I either have paid my account in full or contacted them and arranged a payment plan.  Orohealth Professional Group turned me into collections for no reason and are now lying to the Revdex.com about it.  How do you trust someone who can't even be honest about how they handled my bill(s).  Once I discovered their first mistake, I have to question every bill and everything they say.  I feel bad for anyone who is currently having to deal with them.

We are addressing Ms. [redacted] complaints below.  We are also attaching a copy of the e-mail exchange between Ms. [redacted] and [redacted], Senior Operations Manager for Change Healthcare, on this issue.  Ms. [redacted] sent [redacted] a fax in response to the letter we originally sent her, [redacted] called her, and then an e-mail exchange followed (see attached copy).  Our response/comments are in red, below.  Let us know if you need additional information. Thank you. [redacted]
[redacted]
*  [redacted]E   [redacted]
   We are addressing Ms. [redacted]’ complaints below.  We are also attaching a copy of the e-mail exchange between Ms. [redacted] and [redacted], Senior Operations Manager for Change Healthcare, on this issue.  Ms. [redacted] sent [redacted] a fax in response to the letter originally sent, [redacted] called her, and then an e-mail exchange followed (see attached copy).  Our response/comments are in red.  I am rejecting this response because: I've attached (1) letter from Collection Agency which shows OroHealth Professional Group turned me over to collections and (2) a recent statement I requested showing all payments made and my balance.  This statement shows them turning me over to collections as well.  So, there first statement is a lie when they say they didn't turn me into collections.  We have never responded stating that she was not placed for outside collections. Also their statement does not show payment made to collection agency, which is the main reason I requested the statement.  Patient statements do not reflect collection agency activity. I had to call them AGAIN and request a statement showing me all payments made, even payment to collection agency.  They also lied when they said they sent me letters and called me.  They never sent any letter or made any phone calls to me about my account going into collections.  All calls and statements are documented as previously noted. When I asked them when they called me, they said in October 2017.  One call, which was them returning my call about my account.  The last bill they sent me (not the most recent statement), which was prior to the most recent statement attached, they said I owed $16.61.  However, when I called them and again asked where my payment to collections went, they determined it had paid off the $16.61 and another balance I had.  Every bill they send me is wrong and every time I have to call them and ask for a new bill.  They apparently don't know what my real balance is as they have made continuous mistakes ever since I was hospitalized in August 2017.  No other doctor, hospital, lab, ambulance or radiology service from my August 2017 hospital stay has taken me to collections because I either have paid my account in full or contacted them and arranged a payment plan.  Orohealth Professional Group turned me into collections for no reason and are now lying to the Revdex.com a We have fully accounted for all payments made by the patient via statements, letters and emails [redacted]Senior Operations Manager