Orozco Auto Sales Reviews (%countItem)
Orozco Auto Sales Rating
Address: 2525 W Van Buren St, Phoenix, Arizona, United States, 85009-4407
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On 04/22/17 I went in Orozco Auto Sale to take a look at some cars to see if I'd find anything I would like. I came across a truck it was a 2010 GMC Sierra 4x4 that I liked and was interested in getting. After we drove it and came back we told the person that was helping us that we were interested in the truck that we would like to go see some numbers. We went inside and he told us that the trucks price was 21,900 and that it would go up to 24,00 with taxes. But our down payment would be 5,500 that would leave the truck at 18,600. After we talked numbers I told the guy that I was interested that I had the down payment that he was asking for. Then he told us that the truck wasn't ready that it needed to pass emission that by Monday 04/24/17 it would be ready for us to pick up and do the paperwork. But that we had to leave some money down so they can get the process of the truck going faster so basically so it can be ready On Monday 04/24/17. So we agreed to leave a 1,000 dollars down the guy took the 1,000 dollars and after he wrote out the receipt and took our money he let me know that those 1,000 weren't refundable. I asked that why didn't he say that in the first place and he said that if for some reason I didn't want to get the truck anymore On Monday that I had a 1,000 credit there.So I said okay I didn't think that I would not want to get it if we already had talked numbers and I was okay with what I was going to pay off after giving the down payment. I went back on Monday 04/24/17 to pick up the truck and finish up any paperwork that had to be done but the guy that had helped us said that the truck wasn't ready still that there as something wrong with the motor that they had to get a new one to put in. He said to come back on Thursday 04/27/17 that by then it would be ready. So I was okay and told if if we can look at numbers again and he said okay we looked at them again and he went from 18,600 that I was going to pay off from to 31,600 and I asked that why
The customer was fully aware of how the deal structure was going to be and Ms. S and her husband took a sheet called "The Four Square" of how the structure will be. We even said the vehicle just got in from the auction and needs to be serviced from maintenance before delivery; which we do to our entire inventory before we put them to sale. The customer agreed and to the structure and terms of the deal. We mention his price of the vehicle is $21,900.00 + taxes and Doc Fee minus the down payment and what is left will get financed. The customer at first did thought it was $21,900.00 - $5,500.00 will be $16,400, but then we mention the price includes taxes and documentation and then the customer said okay to go on forward on explaining the deal. There was no contract in between or signature saying it’s a done sale but a secure deposit holds on the vehicle so it will not be sold. We did mention to the customer that this secure deposit of $1,000.00, which the customer said he can do $1,000.00, to hold the vehicle but we also did mention this means the deposit will not be refundable if the customer backs down from the offer. It is also written in his receipt deposit that the money is not refundable to the customer. The customer then came back and said he wanted his money back but then I, Jorge Orozco General Manager, stepped in the conversation because the customer was getting aggressive with the salesman. The salesman, Jorge A. M, mentioned to the customer the money cannot be refunded because it’s a promise the customer will be back for the deal and us as the Dealer will not sell the vehicle to anyone other the customer that puts a secure deposit to hold. We also did mention the customer can use the secure deposit as credit to any other vehicle he wishes, yet denies that offer. An attachment of the deal structure will be provided of how the deal was promised to the customer.
I'm not content with Mr. Orozcos the General Managers response. Because he wouldn't know what was said to me and husband by the salesman Jorge A. M since the day we set foot there.Because Mr. Orozco the General Manager was never present until the last day we went in to explain to his salesman why we wanted to step away and get my money back.The salesman informed us the day we went for the first time that was on a Saturday 04/22/17 after we took it for a test drive and liked the truck we went inside to talk about numbers.That is when the salesman said that the 2010 GMC Sierra 4x4 was 21,900 and that we would have to give a 5,500 deposit and that my ending balance would be 18.600 with taxes. So yes we agreed with that price range because it seemed like a reasonable price for that truck. Then the salesman told us that the truck wasn't ready that it needed to pass emission and that they needed to fix something on it something about a censor and that we couldn't take it until then. That's when the salesman Jorge A.M*** told me and my husband that we had to leave some type of deposit so they can start working on the truck and so it could be ready to pick up by Monday 04/24/17 and that if we didn't leave anything that it would take longer and that by leaving a deposit it would speed up the process.That was the only reason we deiced to leave the 1,000 deposit and the only thing we signed a paper that the salesman gaves us and told us it was jst for basic information like for income and credit checks and for references. Also Mr Orozco the General Manager wouldn't know if his salesman informed us before taking the 1,000 deposit that it wouldn't be refundable which the salesman didn't he told us until he took the money and handed us our receipt were it said not refundable that when I told my husband and that's when the salesman said oh yeah that 1,000 weren't refundable. Because the General Manager Mr. Orozco was never present.So when we went back that following Monday 04/24/17 to pick up the truck it wasn't ready the salesman informed us that it wasn't a censor after all that its something on the motor and that they needed to get a new one put in. So after that was said to us we went back inside to see the numbers again to make sure everything was good and the same like the salesman told us since day one. But he went from telling us that our ending balance would be 18,600 on Saturday 04/22/17 to 31,600 on Monday 04/24/17.That's when we were in shock and just was told to come back on Thursday 04/27/17 that the truck will be ready by then so we left that day and we started overthinking and saying that how did our ending balance go from 18,600 to 31,600 we didn't understand why it went up so much if the salesman told us on Saturday 04/22/17 that our ending balance after the deposit and taxes would be 18,600 he never mentioned a number as low like 16,400 like Mr. Orozco mentioned if that was the case do you think he would be here complaining and trying to get our 1,000 no we would of took the deal if that was the case.Why doesn't Mr. Orozco mention the 31,600 that his salesman told us went up to from 18,600 to the 31,600 if the last day we went in he kept saying that amount of money was going to be our ending balance Mr. Orozco was there and he didn't say anything about that. Like the sales man said that the reason that it went up to 31,600 was because of fees and taxes and I don't believe that from 18,600 will go up to 31,600 for fees and taxes that's just a ridiculous amount of money.And if since day one the salesman Jorge A. M would of said that the ending balance was going to be 31,600 since day one for a 2010 GMC Sieera 4x4 with a good amount of miles on it you think that we would agreed on that price range and would of left the 1,000 deposit I don't think so. So we went back on Thursday 04/27/17 Like the salesman Jorge A. M told us to so we went back in and that's when Mr. Orozco was present and himself informed us that after all it wasn't the motor that is was the transmission that all he said when we first stepped in and then later on he then mentioned again that is was hard to find a motor for that type of truck that when something wasn't right because they went from a censor to the motor and the the motor to the transmission and from the transmission back to the motor well which one is it after all. Then when we were told that that's when we told the salesman Jorge A. M that we wanted to step back from the truck because it was a lot of money that went up and that he never mentioned us that big number the only one he said was the 18,600 for our ending balance. That we didn't understand why he jumped from 18,600 to the 31,600 all of a sudden and the only thing he said it's because the fees and taxes that's when we told him he never said that to us he told us it would be the 18,600 Also when we told him that we wanted to step back we told us right away the salesman Jorge A. M that he would leave it at 18,600 with zero interest if we paid it in a year that our monthly payment would be 1,550 which is a ridiculous amount of money for us to pay every month and way out of our budget why didn't Mr. Orozco step in there if he knew that that was a very high amount of money that was being asked to pay each month we immediately said no to that offer. Then we asked the salesman that we wanted our money back and his response was well talk to him now he referred to Mr. Orozco we told him no because we have never spoke with and the only person we spoke to was the salesman Jorge A. M why did he want us to speak with someone else because he didn't mention that he was the General Manager. Also Mr. Orozco mentioned that we were getting aggressive that that's why he stepped in if that was the case why didn't he call the cops.We never got aggressive at any point neither did we raise our voices.After Mr. Orozco stepped in the conversation when we started to ask for our money back he just kept saying no he didn't let us explain why we were trying to step away but he refused to listen to us.So we just said okay that we will see what we can do and stepped out.Because that's not fair what they did and what there doing first the salesman sweet talks you and paints everything all nice then he changes everything in a blink of an eye.I want the salesman Jorge A. M to take responsibility for his actions and to realize and say the truth of what he really said to us the first day we went in. We've worked hard to get our money so they can just take our money like nothing just with telling us lies.This is the best I can do on explaining my situation with Orozcos Auto sales.
The customer was fully aware the very first time the salesman showed the four square, which was provided and customer has the same identical version of it. The sales price of the vehicle is $21900 which anywhere they will go will charge them taxes and documentation fees. The sum of that minus the down payment of $5500 will be $18698.36. From that price the customer will finance either to a term of 58, 50, 44, or 39 months. Which the customer agreed on the term of 58 payments of $500 a month which does add up $31689.97 and the four square which the customer took home and was explained that day when he made the secure deposit of $1000. It is very clear to know what is the total amount to pay by looking at how long the customer will pay by multiplying the terms to the monthly payment. An attachment of how the deal will look is provided and as well the other terms. We did explain to the customer if he adds more towards the principle they will pay less interest in the long run and those terms are provided in the attachment. Here at Orozco Auto Sales we do not hide number nor lie to the customers. We explain to them more further into detail of how they will pay for a Buy Here Pay Here. At the end of the agreement, we made it clear that leaving the secure deposit, the deposit will not be returned. Which the customer agreed with the salesman and left the secure deposit. An attachment has been provided of the deal structure of the four monthly terms and the four square that has been mentioned.