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Orozco's Service Reviews (6)

[redacted] We are very sorry to hear her negative experienceFirst Repairs Done To Buick Lacrosse 04/13/2017, We Replaced Timing Kit Includes Tensioners only, Timing Cover Gasket, Valve Cover Gasket, Both Front Hub Bearings, ExManifold Cat Convertor, Catalytic Convertor, Rear Brakes, Air Filter, New Oil , New Antifreeze Total Amount Of Repairs $After Repairs were Done Mrs [redacted] Brought in Car on 06/01/Costumers Concerns were Car had Check Engine Light On, Traction Control and Car Loosing Power Car was inspected by Our Technician No codes Were Pending on Check EngineOur Tech Did A PCM Reprogramming, No Other Problems were Found at this time Mrs [redacted] Picked CarMrs [redacted] Then schedule appointment On June She said was having Same Problems Car Was Not Dropped Of That Day Until July .We Take Pride In Our Honesty , and for the inconvenience [redacted] Offer Mrs [redacted] To Rental A Car And Reimburse afterCostumer dropped off car on July Car Was worked On Technician Found Water Pump Leaking antifreeze was causing check engine to appearCostumer was offer a rental reimburesmnet if it was under warranty for the first repairs we completed water pump was not in the original repairsThe Amount for Water Pump Replacement Was $it was deducted from the Total of $from the rental car Mrs [redacted] Wrote A Check [redacted] for the Amount of $Mrs [redacted] Did call Aug 3rd To Let us know That car Was doing The same Thing ,we adviser her to bring it in .We Have A One Year Warranty On Parts And a Month Warranty On Labor We Would Gladly Inspected Mrs [redacted] CarPlease feel free to contact us from 8am to 8pm [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: My car is doing the exact same thing againIt is not safe to driveI paid for it to get towed in the last time If I bring my vehicle back to the shop will you reimburse me for another rental car? Or refund me for the money I've spent? I have to get to and from workThis has been a huge inconvienceThis will be he 4th time that my vehicle has been in your shopI came in as a customer that needed helpI just want to be treated fairlyI would like a refund Sincerely, [redacted] ***

Our Hours are Monday To Friday 8am to 8pm, Saturdays From 8am to 6pm.We Would Gladly See You at any timeWe Do Not Have any loaner cars For Costumers.We Could arrange a appointment and we could see the car as soon as possible because you have important issue in the car.Please let us know as soon as possibleYour Safety and Your love ones is our concern

Complaint: ***
I am rejecting this response because: This will be the fourth time that my vehicle will be in your shopThis is not fair for me and my familyI would like you to do right by your customersI have not been treated fairlyI have to get to work everyday and do not have a vehicle to get to workIf I bring my car back will you give me a loaner car to get to work? Or my money back?My car smells like it's burning and check engine light on along with other lightsThis is not safeIt's running very hard and this is not fair
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: My car is doing the exact same thing againIt is not safe to driveI paid for it to get towed in the last time If I bring my vehicle back to the shop will you reimburse me for another rental car? Or refund me for the money I've spent? I have to get to and from workThis has been a huge inconvienceThis will be he 4th time that my vehicle has been in your shopI came in as a customer that needed helpI just want to be treated fairlyI would like a refund.
Sincerely,
*** ***

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*** *** We are very sorry to hear her negative experienceFirst Repairs Done To Buick Lacrosse
04/13/2017, We Replaced Timing Kit Includes Tensioners only, Timing Cover Gasket, Valve Cover Gasket, Both Front Hub Bearings, ExManifold Cat Convertor, Catalytic Convertor, Rear Brakes, Air Filter, New Oil , New Antifreeze Total Amount Of Repairs $After Repairs were Done Mrs*** Brought in Car on 06/01/Costumers Concerns were Car had Check Engine Light On, Traction Control and Car Loosing Power Car was inspected by Our Technician No codes Were Pending on Check EngineOur Tech Did A PCM Reprogramming, No Other Problems were Found at this time Mrs*** Picked CarMrs*** Then schedule appointment On June She said was having Same Problems Car Was Not Dropped Of That Day Until July .We Take Pride In Our Honesty , and for the inconvenience *** Offer Mrs*** To Rental A Car And Reimburse afterCostumer dropped off car on July Car Was worked On Technician Found Water Pump Leaking antifreeze was causing check engine to appearCostumer was offer a rental reimburesmnet if it was under warranty for the first repairs we completed water pump was not in the original repairsThe Amount for Water Pump Replacement Was $it was deducted from the Total of $from the rental car Mrs*** *** Wrote A Check *** for the Amount of $Mrs*** Did call Aug 3rd To Let us know That car Was doing The same Thing ,we adviser her to bring it in .We Have A One Year Warranty On Parts And a Month Warranty On Labor We Would Gladly Inspected Mrs*** CarPlease feel free to contact us from 8am to 8pm *** ***.Thank you

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Address: 1027 Claim St, Aurora, Illinois, United States, 60505-2901

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