Basement Boost understands the customer's concern that the project is not proceeding as quickly as initially projected. We apologize for any delays that have occurred.Most of the downtime that has prolonged the job was due to building permits and inspections. We pride ourselves on...
performing QUALITY work that meets or exceeds all building codes and inspections. Basement Boost attempts to complete all jobs as quickly as possible, but not at a sacrifice to quality or proper installation. We want a SAFE, HEALTHY, DURABLE and BEAUTIFUL BASEMENT the customer can enjoy for many decades to come.Basement boost would like to assure our customer, that we are COMMITTED to finishing this project as soon as possible, while attaining a high quality result. We are working every day and ask simply for your continued patience as we finish.
Basement Boost is very surprised by this last complaint.We are embarrassed about the work described in the first complaint. It did not meet the customers or OUR standards. It fell way short. That is why we fired the first crew.However this second complaint about poor communication and lack of work took us by complete surprise. This is because, the day before the complaint was filed, our Head of Operations had a conversation with the OTHER HOMEOWNER. It was explained during this conversation, that the reason the worker was only at the job for a short time the last few days, was due to the nature of the work being performed.- Drywall compound was being applied to a small area. Being a small area it took a short time to perform the work.once apply it has to dry for at least a day before it can be sanded. Since it is a basement which is a high moisture area, this drying time may take longer. This process may need to be repeated a few times to achieve a high quality result. at the end of the conversation, the OTHER HOMEOWNER acknowledged understanding the process and was satisfied with the progress. WE APOLOGIZE for not calling the FIRST HOMEOWNER and giving the explanation a second time!Basement Boost asks for the patience of both homeowners, as we correct and finish the project. It takes longer to re-do a project with mistakes than it does to start from scratch. WE fully admit the mistakes our original crew made. We are working as fast as we can to complete the project with a high quality result.Basement Boost did not respond to the original demand to finish the project for free(give all the money back), because we did not feel this was a reasonable request.Basement Boost is proud of its integrity! We did not abandoned the project or tell the customer we would or could not correct it. We have been and will continue to complete this project, correcting the mistakes and finishing with a high quality project. We cannot change the past or go back in time. We are committed to doing the right thing. As any reputable business would expect, once the mistakes are corrected and the project completed, we expect to be paid the contracted price- nothing more or less.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I believe this complaint speaks for itself. Thank you Revdex.com for reaching out to follow up with me again. The answer is "No" our basement is not complete yet. We signed the original paperwork back in April and we are almost in November. Everything is complete except for mild clean up, a track light that was supposed to be installed monday of this week and hasn't by Wednesday, finishing touches on paint, and access to our water shut off valve that has been dry-walled in. We are also waiting on the paint evaluation. The day the painter came, they only brought one color of paint (we had shared with shawn several times our 2 paint swatches but the painter said she only recieved one from boss) and we had requested 2 different colors. Frustrated that this was the third attempt at painting our basement, my husband just said use what you got. Our walls are now 2 different shades of the gray, when they were supposed to be a tan color. Gray would be fine but not two shades. It is two shades of gray because they painted over the tan color and painted over the addition of new white drywall. However, painter did excellent job painting. As far as the response Basement Boost submitted to my last request, I had followed up with Revdex.com at their request the night before my husband had talked to basement boost. Furthermore, they had said everything was almost complete and just a few more days and we are now a week later and still not done. We were informed the painter would come this past Monday to do final touch ups and Shawn would come out Monday evening. Painter was not there monday or tuesday or wednesday....again no communication as I was home expecting painter. She did show up Thursday to complete final touches but our basement is still two different colors on the same wall. "WE APOLOGIZE for not calling the FIRST HOMEOWNER and giving the explanation a second time!" - basement boosts apologyThis does not seem like a sincere apology and does not display professionalism. My husband and I have been more than accommodating and understanding of the situations that keep arising. We have hears multiple reasons of why this project hasn't been completed. In reality, the crew we had prior was fired from the job around September 29th and we had Shawn come out to the house that Sunday October 1st and he assured us we would be done in less than a week. One month later we are not. So we not can't blame the old crew anymore since they have been long goneI have tried to give Basement Boost the benefit of all doubts but I can't anymore. If you were in my situation, you would be upset too. Shawn was supposed to bemeeting us this week sometime, at first it was monday, then it was later in week. I have not seen him yet. He is scheduled Basement Boost asks for the patience of both homeowners, as we correct and finish the project. It takes longer to re-do a project with mistakes than it does to start from scratch. WE fully admit the mistakes our original crew made. We are working as fast as we can to complete the project with a high quality result.
Regards,
[redacted]
We completely understand your concerns and Apologize for the unprofessional manner of our personnel assigned to your project.Your experience has fallen short of both , your, and our, expectations. The individuals responsible for the inferior work, no longer work for Basement BoostWe have...
assigned new personnel to replace , repair, and complete this project to our standards and to your satisfaction!
Basement Boost understands the customer's concern that the project is not proceeding as quickly as initially projected. We apologize for any delays that have occurred.Most of the downtime that has prolonged the job was due to building permits and inspections. We pride ourselves on...
performing QUALITY work that meets or exceeds all building codes and inspections. Basement Boost attempts to complete all jobs as quickly as possible, but not at a sacrifice to quality or proper installation. We want a SAFE, HEALTHY, DURABLE and BEAUTIFUL BASEMENT the customer can enjoy for many decades to come.Basement boost would like to assure our customer, that we are COMMITTED to finishing this project as soon as possible, while attaining a high quality result. We are working every day and ask simply for your continued patience as we finish.
Basement Boost is very surprised by this last complaint.We are embarrassed about the work described in the first complaint. It did not meet the customers or OUR standards. It fell way short. That is why we fired the first crew.However this second complaint about poor communication and lack of work took us by complete surprise. This is because, the day before the complaint was filed, our Head of Operations had a conversation with the OTHER HOMEOWNER. It was explained during this conversation, that the reason the worker was only at the job for a short time the last few days, was due to the nature of the work being performed.- Drywall compound was being applied to a small area. Being a small area it took a short time to perform the work.once apply it has to dry for at least a day before it can be sanded. Since it is a basement which is a high moisture area, this drying time may take longer. This process may need to be repeated a few times to achieve a high quality result. at the end of the conversation, the OTHER HOMEOWNER acknowledged understanding the process and was satisfied with the progress. WE APOLOGIZE for not calling the FIRST HOMEOWNER and giving the explanation a second time!Basement Boost asks for the patience of both homeowners, as we correct and finish the project. It takes longer to re-do a project with mistakes than it does to start from scratch. WE fully admit the mistakes our original crew made. We are working as fast as we can to complete the project with a high quality result.Basement Boost did not respond to the original demand to finish the project for free(give all the money back), because we did not feel this was a reasonable request.Basement Boost is proud of its integrity! We did not abandoned the project or tell the customer we would or could not correct it. We have been and will continue to complete this project, correcting the mistakes and finishing with a high quality project. We cannot change the past or go back in time. We are committed to doing the right thing. As any reputable business would expect, once the mistakes are corrected and the project completed, we expect to be paid the contracted price- nothing more or less.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I believe this complaint speaks for itself. Thank you Revdex.com for reaching out to follow up with me again. The answer is "No" our basement is not complete yet. We signed the original paperwork back in April and we are almost in November. Everything is complete except for mild clean up, a track light that was supposed to be installed monday of this week and hasn't by Wednesday, finishing touches on paint, and access to our water shut off valve that has been dry-walled in. We are also waiting on the paint evaluation. The day the painter came, they only brought one color of paint (we had shared with shawn several times our 2 paint swatches but the painter said she only recieved one from boss) and we had requested 2 different colors. Frustrated that this was the third attempt at painting our basement, my husband just said use what you got. Our walls are now 2 different shades of the gray, when they were supposed to be a tan color. Gray would be fine but not two shades. It is two shades of gray because they painted over the tan color and painted over the addition of new white drywall. However, painter did excellent job painting. As far as the response Basement Boost submitted to my last request, I had followed up with Revdex.com at their request the night before my husband had talked to basement boost. Furthermore, they had said everything was almost complete and just a few more days and we are now a week later and still not done. We were informed the painter would come this past Monday to do final touch ups and Shawn would come out Monday evening. Painter was not there monday or tuesday or wednesday....again no communication as I was home expecting painter. She did show up Thursday to complete final touches but our basement is still two different colors on the same wall. "WE APOLOGIZE for not calling the FIRST HOMEOWNER and giving the explanation a second time!" - basement boosts apologyThis does not seem like a sincere apology and does not display professionalism. My husband and I have been more than accommodating and understanding of the situations that keep arising. We have hears multiple reasons of why this project hasn't been completed. In reality, the crew we had prior was fired from the job around September 29th and we had Shawn come out to the house that Sunday October 1st and he assured us we would be done in less than a week. One month later we are not. So we not can't blame the old crew anymore since they have been long goneI have tried to give Basement Boost the benefit of all doubts but I can't anymore. If you were in my situation, you would be upset too. Shawn was supposed to bemeeting us this week sometime, at first it was monday, then it was later in week. I have not seen him yet. He is scheduled Basement Boost asks for the patience of both homeowners, as we correct and finish the project. It takes longer to re-do a project with mistakes than it does to start from scratch. WE fully admit the mistakes our original crew made. We are working as fast as we can to complete the project with a high quality result.
Regards,
[redacted]
The job has still not been completed
We completely understand your concerns and Apologize for the unprofessional manner of our personnel assigned to your project.Your experience has fallen short of both , your, and our, expectations. The individuals responsible for the inferior work, no longer work for Basement BoostWe have...
assigned new personnel to replace , repair, and complete this project to our standards and to your satisfaction!