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Orsinis Appliances Sales & Service

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Orsinis Appliances Sales & Service Reviews (1)

Review: On 6/19/13, we hired Orsinis Appliances Sales & Service www.orsinis.com to repair a refrigerator ice maker. Although they did not repair it, we were charged $104.94 & told it couldnt be fixed due to high incoming water pressure. The technician wrote high water pressure diagnosis on the receipt & told us it was a plumbing issue. The water pressure had recently been measured @ 60 psi by a licensed plumber & we explained this to him but he repeated it was high water pressure & he couldnt repair. We verified w/licensed plumber that water pressure was non-issue, & asked Orsinis Appliances Sales & Service to return & fix it since we were charged $104.94 & the ice maker was still broken. They repeated it was high water pressure & refused to return. We explained that if they didnt return & fix, we expected a refund. They refused to cooperate. On 6/24/2013, [redacted] quickly repaired the refrigerator ice maker. It wasnt high water pressure but repairman error - Orsini technician used the wrong replacement valve. We contacted Orsinis Appliances Sales & Service, via written communication thru the Orsini website and received a prompt response from [redacted]. Orsini. He assured us that he would review the situation with his repairman on 6/25/2013 & get back to us & he asked for copies of the invoices. On 6/25/2013 we didnt hear back from Mr. Orsini so we sent an e-mail and asked where the invoices should be sent. On 6/26/2013 still no response from Mr. Orsini so we sent another e-mail explaining that if we didnt hear from him by 6/28/2013 we would seek help from the Revdex.com. On 6/27/2013 Mr. Orsini responded & asked that the invoices be e-mailed to him. He assured us that if they made an error he would take care of it. We immediately sent him a copy of the invoice that his technician provided, a copy of the plumbers invoice supporting the 60 psi water pressure, & a copy of the invoice from [redacted] Plus. On 6/29/2013 Mr. Orsini acknowledged receipt of the documents & assured us he would get back to us the first part of the next week. On 7/3/2013, still no response from Mr. Orsini so we sent a final e-mail & explained that we didnt want to escalate to the Revdex.com but would if we didnt hear back from him by 7/5/2013. As of 7/10/2013 Orsini has not responded.Desired Settlement: We would like a refund in the amount of $104.94 since the appliance was not repaired.

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Description: Appliances - Major - Service & Repair

Address: 704 Winchester Ave, Martinsburg, West Virginia, United States, 25401

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