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Ortho NorthEast

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Ortho NorthEast Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12648947, and find that this resolution is satisfactory to me Thank you

Initial Business Response /* (1000, 9, 2016/01/22) */
Contact Name and Title: Mona *** Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@orthone.com
There was an error where this account was not timely billedWe have written off the balance and regret the inconvenience
OFFER:
Bill was written off
Initial Consumer Rebuttal /* (2000, 11, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for respond I'm glad they take care this billing problem I also will like to have something in writing so they don't send me same bill years later
Thank you, ***

Initial Business Response /* (1000, 5, 2015/10/21) */
Contact Name and Title: Mona [redacted] Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@orthone.com
Thank you for forwarding this concern. Due to patient privacy issues, we can only discuss matters with the patient or their...

designee. We will reach out to the parties on this issue and work with them directly.
OFFER:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12648947, and find that this resolution is satisfactory to me.
Thank you.

Initial Business Response /* (1000, 5, 2015/04/30) */
Contact Name and Title: [redacted], Director Adm
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@orthone.com
HIPAA privacy rules don't allow us to acknowledge caring for any particular patient without a signed release from that patient...

authorizing us to make that acknowledgement.
When a patient adamantly refuses to comply with our basic information requests, we have no choice but to end the clinical care relationship. ONE is committed to providing excellent care to all of our patients and we regret when patients won't cooperate in supplying the necessary information. We do recognize patients' interest in only divulging the minimum necessary information for the creation of a proper medical record, but when even that minimal information won't be supplied, we have few options available to us in regard to delivering care.
OFFER:
Initial Consumer Rebuttal /* (3000, 12, 2015/05/14) */
I have been to this office location many times and checked in ,now that I do not want my information stored in their data base ,they cancell service ,drivers license is available for office to confirm my I.d. Have had anthem insurance hacked and also my credit card used to pay this office ,that is why the request for the removal of my information from their data base,I myself do believe service was cancelled they did not want to schedule appointment at other office .......
Final Business Response /* (4030, 19, 2015/05/27) */
When a patient adamantly refuses to comply with our basic information requests, we have no choice but to end the clinical care relationship. ONE is committed to providing excellent care to all of our patients and we regret when patients won't cooperate in supplying the necessary information. We do recognize patients' interests in only divulging the minimum necessary information for the creation of a proper medical record, but when even that minimal information won't be supplied, we have few options available to us in regard to delivering care.

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