Orthodontic Center of Orange County

Mrs. [redacted]Our clinical records indicate that upon completion of your daughters treatment in July/2017, she was provided a set of upper and lower retainers. She was also seen for a follow up retainer check appointment. For any further assistance please contact the office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear My daughter still has a retainer and while the braces were removed necessary follow-up treatment has been denied even though I have always made monthly payments and continue to do so based on the payment arrangement
Regards,
[redacted]

Thank you for submitting your concern. A review of the account shows your daughters treatment was completed back in July/2017 and your account has an outstanding balance for the past 5 months. We apologize for any miscommunication in regards to this matter. Please contact the office if you would...

like any further assistance.