Patient was notified on 07/05/via phone - patient account balance has been moved to insurance for further reviewClaim? refiled to insurance company? for reprocessing and to determine? if there is a patient? responsibilityWe have pulled patient portion back from our external collections until determination is made by insuranceInsurance? reprocessing can take 30-days for review.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
The response from UHC where I owe the $total due from myself off of the corrected EOB? I am still unwilling to close this case as Lovelace has been so unprofessional during the time I tried to fix this before beginning correspondence with you; along with Lovelace turning me over to a credit collection agency when I never owed this amount; they were not interested in doing their job correctly? Sadly you see it all to often that businesses try to take advantage of people and threaten them and harass them to pay monies not due? Some will pay that because of their lack of education on policy and procedures? Since the have now gotten the corrected EOB processed they now owe me money in the amount of $? Until I receive that from them I am not willing to close this claim? I paid total for this bill out of pocket $to date? ( - = 708.87)Please let me know if you have any additional questions or if you need the adjusted EOB copy?
Complaint: ***
I am rejecting this response because: I appreciate all the work the Revdex.com has done for me during the difficult issues with Lovelace I am aware of the refund owed to me The issue I have at this time of closing the account is trust that the company will do what is right if this account is closed before I have my refund and all paperwork releasing me from any future charges pursuant to this claim In their response on 7/Lovelace stated that they had pulled this from any external collections and then re-iterated the same thing today So I do not have trust they are doing what they say they are doing Once I have the funds in my account and a release showing all has been released I won't release the claim They told my insurance a week ago that I would be refunded by how I paid which was via American Express every payment So they would refund my American Express Today they spoke to *** at UHC and told her and yourself they have mailed me a check Again conflicting information Once I have the funds and a full release of liability letter from them I will happily accept the response Until then I am rejecting Again, thank you Revdex.com for all of your assistance
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We contacted UHC insurance on 07/18/and we were informed that this claim was reprocessedThe claim allowed $as per contract but no payment was issued as all of it was applied towards the patient portionThe total patient responsibility is going to be $2,($ded + $copay + $coins)The EOB is being sent out to both the facility and the patientAccount will be closed with our outside agency
The response from UHC where I owe the $total due from myself off of the corrected EOB I am still unwilling to close this case as Lovelace has been so unprofessional during the time I tried to fix this before beginning correspondence with you; along with Lovelace turning me over to a credit collection agency when I never owed this amount; they were not interested in doing their job correctly Sadly you see it all to often that businesses try to take advantage of people and threaten them and harass them to pay monies not due Some will pay that because of their lack of education on policy and procedures Since the have now gotten the corrected EOB processed they now owe me money in the amount of $ Until I receive that from them I am not willing to close this claim I paid total for this bill out of pocket $to date ( - = 708.87)Please let me know if you have any additional questions or if you need the adjusted EOB copy
Complaint: ***
I am rejecting this response because: I appreciate all the work the Revdex.com has done for me during the difficult issues with Lovelace I am aware of the refund owed to me The issue I have at this time of closing the account is trust that the company will do what is right if this account is closed before I have my refund and all paperwork releasing me from any future charges pursuant to this claim In their response on 7/Lovelace stated that they had pulled this from any external collections and then re-iterated the same thing today So I do not have trust they are doing what they say they are doing Once I have the funds in my account and a release showing all has been released I won't release the claim They told my insurance a week ago that I would be refunded by how I paid which was via American Express every payment So they would refund my American Express Today they spoke to *** at UHC and told her and yourself they have mailed me a check Again conflicting information Once I have the funds and a full release of liability letter from them I will happily accept the response Until then I am rejecting Again, thank you Revdex.com for all of your assistance
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: ***
I am rejecting this response because: Lovelace did submit a claim again to UHC. The sad issue is that they still cannot seem to do what they need to correctly. They should know anytime you resend a claim you have to put on the claim "corrected claim" which they did not do; therefore even with the correct modifiers used it was not processed because it views as a duplicate billing to UHC since they did not put "corrected claim" on the resubmit. So I am not willing to close this until it is done correctly.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We contacted UHC insurance on 07/18/and we were informed that this claim was reprocessedThe claim allowed $as per contract but no payment was issued as all of it was applied towards the patient portionThe total patient responsibility is going to be $2,($ded + $copay + $coins)The EOB is being sent out to both the facility and the patientAccount will be closed with our outside agency
Patient was notified on 07/05/via phone - patient account balance has been moved to insurance for further reviewClaim refiled to insurance company for reprocessing and to determine if there is a patient responsibilityWe have pulled patient portion back from our external
collections until determination is made by insuranceInsurance reprocessing can take 30-days for review.
Complaint: ***
I am rejecting this response because: Lovelace did submit a claim again to UHC. The sad issue is that they still cannot seem to do what they need to correctly. They should know anytime you resend a claim you have to put on the claim "corrected claim" which they did not do; therefore even with the correct modifiers used it was not processed because it views as a duplicate billing to UHC since they did not put "corrected claim" on the resubmit. So I am not willing to close this until it is done correctly.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
The response from UHC where I owe the $total due from myself off of the corrected EOB I am still unwilling to close this case as Lovelace has been so unprofessional during the time I tried to fix this before beginning correspondence with you; along with Lovelace turning me over to a credit collection agency when I never owed this amount; they were not interested in doing their job correctly Sadly you see it all to often that businesses try to take advantage of people and threaten them and harass them to pay monies not due Some will pay that because of their lack of education on policy and procedures Since the have now gotten the corrected EOB processed they now owe me money in the amount of $ Until I receive that from them I am not willing to close this claim I paid total for this bill out of pocket $to date ( - = 708.87)Please let me know if you have any additional questions or if you need the adjusted EOB copy
Patient was notified on 07/05/2016 via phone - patient account balance has been moved to insurance for further review. Claim refiled to insurance company for reprocessing and to determine if there is a patient responsibility. We have pulled patient portion back from our external...
collections until determination is made by insurance. Insurance reprocessing can take 30-45 days for review.
Patient was notified on 07/05/via phone - patient account balance has been moved to insurance for further reviewClaim? refiled to insurance company? for reprocessing and to determine? if there is a patient? responsibilityWe have pulled patient portion back from our external collections until determination is made by insuranceInsurance? reprocessing can take 30-days for review.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
The response from UHC where I owe the $total due from myself off of the corrected EOB? I am still unwilling to close this case as Lovelace has been so unprofessional during the time I tried to fix this before beginning correspondence with you; along with Lovelace turning me over to a credit collection agency when I never owed this amount; they were not interested in doing their job correctly? Sadly you see it all to often that businesses try to take advantage of people and threaten them and harass them to pay monies not due? Some will pay that because of their lack of education on policy and procedures? Since the have now gotten the corrected EOB processed they now owe me money in the amount of $? Until I receive that from them I am not willing to close this claim? I paid total for this bill out of pocket $to date? ( - = 708.87)Please let me know if you have any additional questions or if you need the adjusted EOB copy?
Complaint: ***
I am rejecting this response because: I appreciate all the work the Revdex.com has done for me during the difficult issues with Lovelace I am aware of the refund owed to me The issue I have at this time of closing the account is trust that the company will do what is right if this account is closed before I have my refund and all paperwork releasing me from any future charges pursuant to this claim In their response on 7/Lovelace stated that they had pulled this from any external collections and then re-iterated the same thing today So I do not have trust they are doing what they say they are doing Once I have the funds in my account and a release showing all has been released I won't release the claim They told my insurance a week ago that I would be refunded by how I paid which was via American Express every payment So they would refund my American Express Today they spoke to *** at UHC and told her and yourself they have mailed me a check Again conflicting information Once I have the funds and a full release of liability letter from them I will happily accept the response Until then I am rejecting Again, thank you Revdex.com for all of your assistance
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We contacted UHC insurance on 07/18/and we were informed that this claim was reprocessedThe claim allowed $as per contract but no payment was issued as all of it was applied towards the patient portionThe total patient responsibility is going to be $2,($ded + $copay + $coins)The EOB is being sent out to both the facility and the patientAccount will be closed with our outside agency
The response from UHC where I owe the $total due from myself off of the corrected EOB I am still unwilling to close this case as Lovelace has been so unprofessional during the time I tried to fix this before beginning correspondence with you; along with Lovelace turning me over to a credit collection agency when I never owed this amount; they were not interested in doing their job correctly Sadly you see it all to often that businesses try to take advantage of people and threaten them and harass them to pay monies not due Some will pay that because of their lack of education on policy and procedures Since the have now gotten the corrected EOB processed they now owe me money in the amount of $ Until I receive that from them I am not willing to close this claim I paid total for this bill out of pocket $to date ( - = 708.87)Please let me know if you have any additional questions or if you need the adjusted EOB copy
Complaint: ***
I am rejecting this response because: I appreciate all the work the Revdex.com has done for me during the difficult issues with Lovelace I am aware of the refund owed to me The issue I have at this time of closing the account is trust that the company will do what is right if this account is closed before I have my refund and all paperwork releasing me from any future charges pursuant to this claim In their response on 7/Lovelace stated that they had pulled this from any external collections and then re-iterated the same thing today So I do not have trust they are doing what they say they are doing Once I have the funds in my account and a release showing all has been released I won't release the claim They told my insurance a week ago that I would be refunded by how I paid which was via American Express every payment So they would refund my American Express Today they spoke to *** at UHC and told her and yourself they have mailed me a check Again conflicting information Once I have the funds and a full release of liability letter from them I will happily accept the response Until then I am rejecting Again, thank you Revdex.com for all of your assistance
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: ***
I am rejecting this response because: Lovelace did submit a claim again to UHC. The sad issue is that they still cannot seem to do what they need to correctly. They should know anytime you resend a claim you have to put on the claim "corrected claim" which they did not do; therefore even with the correct modifiers used it was not processed because it views as a duplicate billing to UHC since they did not put "corrected claim" on the resubmit. So I am not willing to close this until it is done correctly.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We contacted UHC insurance on 07/18/and we were informed that this claim was reprocessedThe claim allowed $as per contract but no payment was issued as all of it was applied towards the patient portionThe total patient responsibility is going to be $2,($ded + $copay + $coins)The EOB is being sent out to both the facility and the patientAccount will be closed with our outside agency
Patient was notified on 07/05/via phone - patient account balance has been moved to insurance for further reviewClaim refiled to insurance company for reprocessing and to determine if there is a patient responsibilityWe have pulled patient portion back from our external
collections until determination is made by insuranceInsurance reprocessing can take 30-days for review.
We have processed the corrected EOB and issued a refund to patient on 08/04/Account was removed outside agency and not credit reported
Complaint: ***
I am rejecting this response because: Lovelace did submit a claim again to UHC. The sad issue is that they still cannot seem to do what they need to correctly. They should know anytime you resend a claim you have to put on the claim "corrected claim" which they did not do; therefore even with the correct modifiers used it was not processed because it views as a duplicate billing to UHC since they did not put "corrected claim" on the resubmit. So I am not willing to close this until it is done correctly.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
The response from UHC where I owe the $total due from myself off of the corrected EOB I am still unwilling to close this case as Lovelace has been so unprofessional during the time I tried to fix this before beginning correspondence with you; along with Lovelace turning me over to a credit collection agency when I never owed this amount; they were not interested in doing their job correctly Sadly you see it all to often that businesses try to take advantage of people and threaten them and harass them to pay monies not due Some will pay that because of their lack of education on policy and procedures Since the have now gotten the corrected EOB processed they now owe me money in the amount of $ Until I receive that from them I am not willing to close this claim I paid total for this bill out of pocket $to date ( - = 708.87)Please let me know if you have any additional questions or if you need the adjusted EOB copy
We have processed the corrected EOB and issued a refund to patient on 08/04/Account was removed outside agency and not credit reported
Patient was notified on 07/05/2016 via phone - patient account balance has been moved to insurance for further review. Claim refiled to insurance company for reprocessing and to determine if there is a patient responsibility. We have pulled patient portion back from our external...
collections until determination is made by insurance. Insurance reprocessing can take 30-45 days for review.