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Orthodontics Exclusively, PLLC

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Reviews Orthodontics Exclusively, PLLC

Orthodontics Exclusively, PLLC Reviews (16)

I have contacted this business various times, on multiple occasions, through several methods, attempting to get information on why reviews I have left on a doctor were removedIt has been going on since December The company will not respond to my emails, nor social media outlets that I have attempted contact throughThis company will remove reviews at their own discretionAlthough their terms do state that reviews will be removed if they do not follow their Terms of Agreement, I left a review on a doctor that was not in violation of said termsThis doctor actually did me an injusticeMy review did not have content that "contained profanity, that was racist, sexist, violent or unnecessarily harsh." It did not "violate any law, or in any manner infringe or interfere with the rights of others, including but not limited to the use of names, information, or materials that libel, defame, disparage or invade the privacy of any third party, are obscene or [redacted] , harmful, threatening, offensive, abusive, harassing, vulgar, or inaccurate, racially, [redacted] , ethnically or are otherwise objectionable or otherwise contrary to the laws of any place where such Submissions may be accessed, constitute personal attacks on other individuals, infringe the intellectual property, trade secret or proprietary rights of any third party, promote criminal or other illegal activity, promote or advertise any person, product or service or solicit funds, are deemed confidential by any contract or policy, or promote violence, firearms, ammunition, or weapons." Regardless of the fact that my review was nowhere close to violating these terms, it was still removedI have screenshots of the review on the website proving that the review I left did not violate these terms.you ought to not only apologize to me, but reach out to those in the future who may have their reviews removed because they "violate terms"While reaching out, you also ought to give an explanation of which terms were violated, and what specifically in their review violated those termsThat way, you can justify your actions for removing a review, allow the patient to amend their review, as well as keep your website honest for those that utilize it to find a care provider that is right for them

Thank you for your feedback regarding our management of patient ratingsIf you have submitted areview for your doctor that has been removed, it is likely that that review has been determined, at oursole and appropriate discretion, to be in violation of our terms of use or language policyOur terms
ofuse is clearly outlined here: http://www.vitals.com/terms-of-useWe do not permit the publication ofcontent that contains profanity, is racist, sexist, violent or unnecessarily harshAs a site user you legallyagree (in part) that:Your Submissions will not violate any law, or in any manner infringe or interfere with the rights of others, including but notlimited to the use of names, information, or materials that (i) libel, defame, disparage or invade the privacy of any third party,(ii) are obscene or ***, (iii) harmful, threatening, offensive, abusive, harassing, vulgar, or inaccurate, racially,sexually, ethnically or are otherwise objectionable or otherwise contrary to the laws of any place where such Submissions maybe accessed, (iv) constitute personal attacks on other individuals, (v) infringe the intellectual property, trade secret orproprietary rights of any third party, (vi) promote criminal or other illegal activity, (vii) promote or advertise any person, productor service or solicit funds, (viii) are deemed confidential by any contract or policy, or (ix) promote violence, firearms,ammunition, or weapons(Read all terms and conditions at http://www.vitals.com/terms-of-use)Allegations that we do not permit the submission or publication of negative commentary are unfoundedas you will find thousands of negative reviews published on Vitals dating as far back as the inception ofour services.We welcome you to correspond further with [email protected] regarding this matterWhile we cannot guarantee that they will be able to assist you in the publication of content that has been determinedto be in direct violation of our terms or policies, they may be able to identify what term (if any) yoursubmission violates.We hope that this information provides further insight into our ratings policies. Vitals Customer Care

We are reaching out to you again concerning the complaint you submitted to the Revdex.com, regarding the review you posted to your doctors profile on Vitals that had been removed by us We have reinstated your review dated 6/1/as Vitals.com has undergone a privacy and compliance change allowing the review to be restored to the doctors profile.We appreciate the thoughtful suggestions in your email and have communicated them to our management team Please accept our apologies for the lack of response regarding your concerns from the Customer Care team and we will make certain that it does not happen again Thank you.Sincerely,The Customer Care TeamVitals.com"

According to our system, we have received 4 emails from the complainant regarding the publishing of an incorrect address for her on Vitals.com., twice on 12/12/2016 and twice on 12/18/2016. Our customer care team responded twice requesting that she provide us with her updated address information so...

that it could be forwarded to our data team. Five days ago, on 1/6/2017 at 9:15 am, the provider responded with her current practice location that she would like updated to her Vitals profile. That day, our customer care team forwarded the information to our data team. As stated in our first response to the provider, it would take a few weeks for the information to be researched and uploaded as all update requests are hand verified for accuracy. However, since we received the providers complaint, we have requested from our data team to expedite the process for her. The address should be current on our site by 1/18/2017. If she has any further issues, please have her contact [redacted]

I have contacted this business various times, on multiple occasions, through several methods, attempting to get information on why 2 reviews I have left on a doctor were removed. It has been going on since December 2014. The company will not respond to my emails, nor social media outlets that I have attempted contact through. This company will remove reviews at their own discretion. Although their terms do state that reviews will be removed if they do not follow their Terms of Agreement, I left a review on a doctor that was not in violation of said terms. This doctor actually did me an injustice. My review did not have content that "contained profanity, that was racist, sexist, violent or unnecessarily harsh." It did not "violate any law, or in any manner infringe or interfere with the rights of others, including but not limited to the use of names, information, or materials that libel, defame, disparage or invade the privacy of any third party, are obscene or [redacted], harmful, threatening, offensive, abusive, harassing, vulgar, false or inaccurate, racially, [redacted], ethnically or are otherwise objectionable or otherwise contrary to the laws of any place where such Submissions may be accessed, constitute personal attacks on other individuals, infringe the intellectual property, trade secret or proprietary rights of any third party, promote criminal or other illegal activity, promote or advertise any person, product or service or solicit funds, are deemed confidential by any contract or policy, or promote violence, firearms, ammunition, or weapons." Regardless of the fact that my review was nowhere close to violating these terms, it was still removed. I have screenshots of the review on the website proving that the review I left did not violate these terms.you ought to not only apologize to me, but reach out to those in the future who may have their reviews removed because they "violate terms". While reaching out, you also ought to give an explanation of which terms were violated, and what specifically in their review violated those terms. That way, you can justify your actions for removing a review, allow the patient to amend their review, as well as keep your website honest for those that utilize it to find a care provider that is right for them.

Vitals.com received an email from this user on 9/21/15 at 2:01 pm requesting the make an appointment option be removed from their providers profiles on Vitals.com.  Customer care emailed user on 9/21/15 at 2:35 pm that their request had been forwarded to the proper department for removal of the...

make an appointment option.  The profiles no longer post the make an appointment option.  Physicians information has been updated.

According to our system, one email has been received by this provider regarding a negative review posted on his Vitals.com profile,  dated 1/10/2015 at 1:44 AM requesting the following, "There is an inaccurate and defamatory review causing material damages to our business posted on this...

site. The patient, [redacted], has been at our clinic a long time, and is non- compliant with therapy. The objective information posted is tacitly false.  The subjective information is not consistent or verifiable. We request that it be removed." Customer Care investigated the request and removed one negative review from "[redacted]" dated 12/31/2014.  This provider received the following response from Vitals Customer Care dated 1/12/2015 4:14 PM   Dr. [redacted]:  Thank you for contacting Vitals.  We have reviewed the comment in question, and it has been removed from your profile.  Thank you,  Customer Care  Vitals.com   This request to remove one review was resolved expeditiously and the provider was notified of our actions.  If the provider would like to contact [redacted] to discuss any further action regarding any additional reviews on his profile, we would be more than happy to assist.   Our policy regarding the release of any information concerning the individuals posting the reviews is that Vitals cannot, under any circumstances provide anyone with any of these details without a court ordered subpoena. However, we will guarantee compliance and cooperation with a lawful and valid subpoena if one is served to our organization. Subpoenas of this nature should be addressed to “Custodian of Records for Vitals” and served to the following address:  MDx Medical Inc.  Attn: Legal Department  [redacted] 
[redacted] 
[redacted] 
[redacted]    Regarding anonymous patient ratings published on our service Per HIPAA regulations we are not permitted any level of access to private and confidential patient records that could be utilized to " vet " or "validate" the identity or account of treatment care submitted. As such patients may freely and of their own accord supply information regarding their identity but we are unable to force or require them to do so.  Furthermore, per federal regulations outlined in The Communications Decency act and The Millennium Copyright Act, the federal government does not require that interactive conduit rating services perform any such level of "verification" of opinion-based, user-generated content.  Should the provider need any further assistance, please contact [redacted]. Sincerely, Customer Care Vitals.com

Thank you for contacting Vitals.com and we apologize for the lack of communication for your request.  Regarding the complaint, we do not have the second Dr. [redacted] listed in our database so we are unable to discern if the non commented rating was indeed posted to the wrong profile....

 However, due to the length of time it has taken to resolve this issue we have removed the rating.  As well, we have updated Dr. [redacted]'s profile to reflect the correct specialties of allergy/immunology.

Complaint: [redacted]
I am rejecting this response because:  Once again, this Vitals response evades any substantive explanation pertaining to the issues listed in my complaint other than a facetious justification that they have been getting away with doing this for seven years now, and that they are using "industry standards" (sounds impressive) in their so-called "process."  But they are referring to the issue at the heart of my complaint:  What are these industry standards?  I for one would like to specifically know.  Are they binding standards by which they are either professionally or legally required to uphold with meaningful consequences if they are violated?  I maintain, as before, that this manner of publicly rating health professionals is irresponsible, lazy, and unfair.
I want to thank you, Revdex.com, for giving an opportunity for due process on behalf of my complaint.  I am aware that there are limits approaching on how much further you can go in resolving this issue I have with Vitals.  Accordingly, I have taken down the information you have provided for NJ Consumer Affairs and will forward my complaint next to them.
Regards,
[redacted]

Vitals.com received emails from this user requesting that his years of experience be updated on Vitals.com.  Customer care forwarded the request to the proper department but issue was not resolved in a timely manner.  We did completely remove the profile on 2/18/2016 and communicated...

that to the practice manager at that time via email.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for your thoughtful response - we always welcome feedback.Please note that Vitals has been collecting online ratings/reviews for over 7 years and use industry standards in our process.  We also moderate and actively remove reviews that do not meet our rules. We apologizefor this review making it through the process, however our Customer Team is equipped to work with providers and site users to remove unsubstantiated reviews which is what was done in this case.Thank you again,Vitals Customer Care

I called the business (Vitals.com) today about this issue and the woman I spoke with removed the review I had filed the complaint about, so as of now this issue has been resolved. Thank you for your help.

Our customer care team has researched the providers complaint and finds that on March 2nd and March 4th, she emailed our customer care team requesting removal of her profile from Vitals.com as she claimed we were publishing her home address on the site.  We have verified that the profile...

was removed from Vitals.com and was done so on March 2nd, even though we do not have her home address listed in our system and never did.On 3/14/16 at 9:45 am we received an additional email from this physician again stating that we have her home address listed and she wanted her profile removed, which was removed on 3/2/16.  In response, at 10:44 am on 3/14/16, Vitals Customer Care requested she provide us with the home address so that we could match it with our records as we did not have a personal address listed for her in our system.  At 10:48 3/14/16 she responded and supplied the address.  At 1:14 on 3/14/16, we requested a screen shot of the Vitals.com page where the doctor was seeing her personal address published.  At 3:35 PM on 3/14/16, the provider responded with the message below,"Sorry thought you were one of the places putting my home address , regardless you can't put a nursing home address , [redacted]
If she is finding her home address on Vitals.com anywhere, she is invited to send the corresponding link to [redacted] and our engineering team will investigate.As well, in our research for this complaint, we have found this providers home address published on other internet sites including the online public [redacted] and [redacted] [redacted] Report [redacted] but not on Vitals.com.  We believe that this provider has confused Vitals.com with another internet site and feel that this complaint should be dismissed immediately, unless she can provide the requested link.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com representative:The complaint with Vitals.com has been resolved amicably. Please disregard the Revdex.com filing.

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Address: 2214 W Boyd St, Norman, Oklahoma, United States, 73069-4836

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