Have researched the complaint and yes she did make two payments on 3/10. The one made on the first floor was reversed in the system on her account but never to the patient’s bank account. It was an error on our part as only ½...
of the transaction was done. On 3/24/16 the account was credited $10 via her credit card (which was the way that she paid it.) The patient has been issued a credit and sent the receipt and a note of explanation and apology. Nancy Nancy A. H[redacted] Director of Finance Orthopaedic Specialty Group, PC 75 Kings Highway Cutoff Fairfield, CT 06824 T ###-###-#### Ext 1111 F ###-###-#### [redacted]
Have researched the complaint and yes she did make two payments on 3/10. The one made on the first floor was reversed in the system on her account but never to the patient’s bank account. It was an error on our part as only ½...
of the transaction was done. On 3/24/16 the account was credited $10 via her credit card (which was the way that she paid it.) The patient has been issued a credit and sent the receipt and a note of explanation and apology. Nancy Nancy A. H[redacted] Director of Finance Orthopaedic Specialty Group, PC 75 Kings Highway Cutoff Fairfield, CT 06824 T ###-###-#### Ext 1111 F ###-###-#### [redacted]