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Orthopaedic & Spine Institute, LLC

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Orthopaedic & Spine Institute, LLC Reviews (12)

Please see attached letter as a reply to the complaint.Thanks very much Don't hesitate to contact me if you need additional information[redacted]

I am [redacted] , CEO of The Orthopaedic and Spine Institute Ms [redacted] and I had been in communications about her dissatisfaction with the delay of response and the unpaid refund due to her from our practice.It is my understanding the this situation has been resolved Our office issued a refund to Ms [redacted] on August 18, 2016, via check number [redacted] in the amount of $which has cleared the bank according to our bank statement

Our Practice Administrator spoke with the mother right after the incident at our office for her son's visit and she voiced her concerns After this conversation, the mother was asked if there was anything further that we could do and she indicated no We are issuing the requested refund to her and additionally, to her insurance company The mother is being recontacted as a follow up

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that I had to go to [redacted] to post on their page to get the CEO to acknowledge me at allThe situation is resolved, but I am still unhappy about every step of the process Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me in that I was finally issued a refundIn response to their letter, they did not ask me to patient with the process because they never returned my callsIt is the responsibility of a business to contact their patient in the timeframe that they say they will contact him/her and not avoid a patient's call for several monthsIf the business would have kept the lines of communications open, then we would not be in this positionThe business needs to take some responsibility for their staffs' actions.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The business has been investigated since December This is the same response I get every time I call and leave messagesHow long does it take for this billing office to review an account?
Regards,
*** *** ***

Because of the complex details involved with this complaint, we wanted to let you know that we are still investigating and will get back to you as quickly as possible. Sorry for the delay

Hi ***, We received a complaint forwarded by you from *** *** regarding her anesthesia bill. Here is the response from Sandra Morales, Director of Operations at Atlas Anesthesia Associates: This patient has never contacted me or my office that I am aware of in regards to her
account. Atlas Anesthesia is always willing to help patients with any issues they may have with their anesthesia billing. If Ms*** had called, I would have worked with her in filing proper appeals to her insurance carrier in hopes that they would pay towards her bill. If that avenue failed, I would have discussed with Ms*** what she thought would have been fair and go from thereAtlas takes pride in everything we do and would not have expected Ms*** to have dealt with this on her own. I have written off her balance due to patient satisfaction in an effort to show that we are concerned about our patients far beyond the operating roomIf any additional information is needed, please let me know. ThanksAlso, we have a new correspondence address: Orthopaedic & Spine Institute *** *** *** *** ***
*** *** ** *** *** *** *** Orthopaedic & Spine Institute, LLC OSI Medical Centers *** *** ***
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*** *** ** ***
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Please see attached letter as a reply to the complaint.Thanks very much.  Don't hesitate to contact me if you need additional information.[redacted]

Our Practice Administrator spoke with the mother right after the incident at our office for her son's visit and she voiced her concerns.  After this conversation, the mother was asked if there was anything further that we could do and she indicated no.  We are issuing the requested refund...

to her and additionally, to her insurance company.  The mother is being recontacted as a follow up.

I am [redacted], CEO of The Orthopaedic and Spine Institute.  Ms. [redacted] and I had been in communications  about her dissatisfaction with the delay of response and the unpaid refund due to her  from our practice.It is my understanding the this situation has been resolved.  ...

Our office issued a refund to Ms. [redacted] on August 18, 2016, via check number [redacted] in the amount of $276.80 which has cleared the bank according to our bank statement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to add that I had to go to [redacted] to post on their page to get the CEO to acknowledge me at all. The situation is resolved, but I am still unhappy about every step of the process.
Regards,
[redacted]

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Address: 1323 Redgate Ave, San Antonio, Texas, United States, 23507-1332

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