To whom it concerns,We, Comfort Suites New Braunfels, TX, received a complaint filed with the RevDex.com by a Mr. [redacted] about a faulty charge occurring for a No Show booking with our hotel on the 12th of August 2016. His claim is that he was unfairly charged after he had... mistakenly booked for the wrong night. Comfort Suites contends this claim by asserting that our policy is a minimum of 24 hours notice of cancellation to waive any potential charges moving forward. That is Comfort Suites policy, we are unable to influence policies maintained by third party booking entities. While we sympathize for Mr. [redacted] having made a mistake booking the incorrect day, we were at full capacity for the evening of the 12th and would have lost greatly needed revenue after holding the room for the duration of the night. On August12th out of 62 rooms we had 58 rooms occupied 3 rooms out of order and 1 room No-show (Mr [redacted] ). Unfortunately, again, we understand he claims it was a mistake and most certainly may have been, however not having and correspondence of any kind precluded us from refunding monies for the night of the 12th. We have attached a file verifying our hotel capacity for the night of the 12, August 2016. Thank you for your consideration. Regards, [redacted]
To whom it concerns,We, Comfort Suites New Braunfels, TX, received a complaint filed with the Revdex.com by a Mr. [redacted] about a faulty charge occurring for a No Show booking with our hotel on the 12th of August 2016. His claim is that he was unfairly charged after he had...
mistakenly booked for the wrong night. Comfort Suites contends this claim by asserting that our policy is a minimum of 24 hours notice of cancellation to waive any potential charges moving forward. That is Comfort Suites policy, we are unable to influence policies maintained by third party booking entities. While we sympathize for Mr. [redacted] having made a mistake booking the incorrect day, we were at full capacity for the evening of the 12th and would have lost greatly needed revenue after holding the room for the duration of the night. On August12th out of 62 rooms we had 58 rooms occupied 3 rooms out of order and 1 room No-show (Mr [redacted]). Unfortunately, again, we understand he claims it was a mistake and most certainly may have been, however not having and correspondence of any kind precluded us from refunding monies for the night of the 12th. We have attached a file verifying our hotel capacity for the night of the 12, August 2016. Thank you for your consideration. Regards, [redacted]
To whom it concerns,We, Comfort Suites New Braunfels, TX, received a complaint filed with the RevDex.com by a Mr. [redacted] about a faulty charge occurring for a No Show booking with our hotel on the 12th of August 2016. His claim is that he was unfairly charged after he had... mistakenly booked for the wrong night. Comfort Suites contends this claim by asserting that our policy is a minimum of 24 hours notice of cancellation to waive any potential charges moving forward. That is Comfort Suites policy, we are unable to influence policies maintained by third party booking entities. While we sympathize for Mr. [redacted] having made a mistake booking the incorrect day, we were at full capacity for the evening of the 12th and would have lost greatly needed revenue after holding the room for the duration of the night. On August12th out of 62 rooms we had 58 rooms occupied 3 rooms out of order and 1 room No-show (Mr [redacted] ). Unfortunately, again, we understand he claims it was a mistake and most certainly may have been, however not having and correspondence of any kind precluded us from refunding monies for the night of the 12th. We have attached a file verifying our hotel capacity for the night of the 12, August 2016. Thank you for your consideration. Regards, [redacted]
To whom it concerns,We, Comfort Suites New Braunfels, TX, received a complaint filed with the Revdex.com by a Mr. [redacted] about a faulty charge occurring for a No Show booking with our hotel on the 12th of August 2016. His claim is that he was unfairly charged after he had...
mistakenly booked for the wrong night. Comfort Suites contends this claim by asserting that our policy is a minimum of 24 hours notice of cancellation to waive any potential charges moving forward. That is Comfort Suites policy, we are unable to influence policies maintained by third party booking entities. While we sympathize for Mr. [redacted] having made a mistake booking the incorrect day, we were at full capacity for the evening of the 12th and would have lost greatly needed revenue after holding the room for the duration of the night. On August12th out of 62 rooms we had 58 rooms occupied 3 rooms out of order and 1 room No-show (Mr [redacted]). Unfortunately, again, we understand he claims it was a mistake and most certainly may have been, however not having and correspondence of any kind precluded us from refunding monies for the night of the 12th. We have attached a file verifying our hotel capacity for the night of the 12, August 2016. Thank you for your consideration. Regards, [redacted]