Orthopedic Associates of SW Ohio, Inc.

As far as I am aware, [redacted] has contacted Mr. [redacted] was out of the office for some time on paternity leave. I am confident the issue has been resolved and apologize for any delay. I certainly would not deem it as purposeful. Any questions regarding this can be forwarded to me...

directly @ 3[redacted]Delmarva RV CenterGeneral Manager302-424-4505

I have contacted Mr. [redacted] regarding the broken and/or missing parts today, 12/08/2015. There has been some delay in the receipt of parts as a result of personnel changes here, however it is not uncommon for there to be some delay from the manufacturers end as well. There is a strict protocol in...

respect to the ordering and receiving of parts from the manufacturer, which we cannot deviate from. I have extended my assurances to Mr. [redacted] that we will do all within our discretion to expedite the process, and bring the issues to closure.   [redacted] General Manager Delmarva RV Center [redacted]

Initial Business Response /* (1000, 5, 2017/02/08) */
Contact Name and Title: [redacted] Owner/Partner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
We take safety and repairs very seriously and I have contacted the tenant about these issues personally. I want to get this worked...

out very soon and make the tenant happy.
I will let you know what we decide on.
Sincerely,
[redacted]
Owner/Managing Partner
Brax Property Management
Initial Consumer Rebuttal /* (2000, 7, 2017/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The maintenance staff came over and fixed my windows to where they would lock.
Final Consumer Response /* (4200, 26, 2017/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that Brax just works for the owner, however, the screens were not installed on my windows. [redacted] with Brax is trying to get the owners to put whole new windows on the house but we have had no response from them yet.
Final Business Response /* (4000, 31, 2017/06/07) */
We have been in communication with the tenant [redacted] about resolving this issue. We are at the mercy of the homeowner and we take these things very seriously. Our staff and the owner of the property have met [redacted] at the house and did a walk thru of the home. I understand the repairs [redacted] needs to be done the owner has agreed to do the repairs. I understand the repairs have been done but would like to know if they are not.
We strive to keep our tenants and owners happy and I hope this helps so we can resolve this situation.

Initial Business Response /* (1000, 5, 2017/02/09) */
Contact Name and Title: [redacted],BrokerOwner
Contact Phone: [redacted]
Contact Email: [redacted]
These Tenants came recommended to us from a friend who first recommended their maintenance services. We began using their...

maintenance services for our property management business and then the Tenants needed housing. They could not qualify for housing on their own so we worked out a deal where they could rent one of our houses for a reduction in rent in return for maintenance on the house. There were only two people listed on the lease agreement. After utilizing their services, we since had received numerous complaints from various owners of rental properties and clients of properties about the Tenants' maintenance work (which we have documented) and had to fire the Tenants as our maintenance contractor. We gave them a lot of chances to rectify the situations they caused and they took no ownership of the problems they caused by doing shoddy work. We ended up paying out of pocket many times over for other vendors to fix the problems that were caused by these Tenants.
We also found out the Tenants had unauthorized individuals living in the property and they refused to either move the unauthorized individuals out or pay additional rent for them living in the property. Further, the tenants destroyed part of the property by taking down a beloved tree without authorization of the owner. They also stored a boat on the premises which they have refused to move on numerous occasions (the police have been called by the neighbors). They have also stored a vehicle on blocks on the front lawn. These events led us to begin eviction proceedings on behalf of the owner. Since the eviction proceedings have been initiated, the tenants have harassed our office with complaint after complaint and have made over 28 documented calls to our office maintenance line for numerous and oftentimes unfounded maintenance requests. The Tenants have also made numerous unfounded complaints to the city with regards to the property.

With regards to the hot water heater, we received the complaint that the hot water heater was failing on a Saturday evening at which time one of our vendors was dispatched to determine the problem. The problem was assessed by a reputable company who is licensed and insured. We first had to assess the damage to determine if the hot water heater needed to be replaced or repaired and to determine the exact cause of the problem. The week before, the Tenants submitted issues with the HVAC system not working. Each vendor reported the issues were due to a lack of proper care on the Tenants' parts and the fact that the Tenants had removed the HVAC filters altogether. We did move forward on a "fix" for the HVAC system and will have to replace the unit altogether because of this lack of care. It was ultimately determined by our vendor that it would be best at this time to replace the hot water heater as opposed to repairing it which the owner agreed to do and we replaced it as soon as feasibly possible. The job was ultimately done by Tuesday morning.
We pride ourselves in taking great care of our properties and our tenants to the best of our ability and strive to make each one of our homes one that we would live in, and this is no exception.
Initial Consumer Rebuttal /* (3000, 8, 2017/02/14) */
All tenants that live in the house r documented on lease. Everything that is maintenance issue we have reported has been due to normal wear and tear. Has to call the city over mold issue on Windows and wall's. Cause the the owner refused to solve issue. Call the city over stopped up drain and [redacted] was issue a citation from city Not fixing the drain until 7 days later. Yes we work for Brax . but we only authorized to fix what [redacted] approve on maintenance issue. They r slum Lord's hate to say it. The tree knocked over was from my truck when I back up my boat. Yes my boat is still in driveway .. Have never had citation issues from city for boat or car on blocks and never has police called. Have went pulled every call from my house and once never been called over my boat. The filters for A/c where remove from Rex there maintenance man .. A/C guy said this unit has never been cleaned and outside unit is the original unit when house was built.we have painted outside of the house free of charge as long [redacted] supplied the paint. Have text documented from [redacted] how awesome the paint job looks. The house was listed on Brax website for $650.00 previous tenants paid less then what were paying according to [redacted] friends who lives 2 doors down. Also find imporate for [redacted] to contact the same lady and feed her information about the eviction he filed over bogus statements. Ask [redacted] over and over what kind of tree it was and he refused to Tell us.. The only way the hot water tank got fix was there friend had to text [redacted] a nice text message how disappointed he was in [redacted] for taking care of his property. Have all pictures of mold issue on wall's and Windows . have pictures of sink stopped up for seven days . if needed the A/c guy will vouch for me Over the a/c. The clown who lives next door said this is first time in years that [redacted] have ever put in the money in the house . several neighbor's have said we are the quiets family to ever live there. Also [redacted] friends on that street who live there when he was a kid said his mother never feed them that [redacted] had to go meighnors and beg for food. They didn't quit understand the purpose of the tree cause of the way his mother treated him. Really feel Brax needs to be investigated on the way they handled there property.
Final Business Response /* (4000, 10, 2017/02/24) */
The Owners dispute the facts that the tenants state in their reply which is why there is an ongoing Eviction. The owners have evidence (written statements and photographic evidence) of the multiple violations of the lease, which is why the tenants are making numerous unfounded complaints against the Property Management Company and the Owner. The tenants' Agreement with the Property Management company was to maintain the integrity of the house including upkeep the house which includes changing filters when needed which was part of the Agreement of living in the home. Again, the tenants could not rent this house as a matter of course. We allowed them to rent as a favor because their credit was so low and they made several promises to us in exchange for renting the house to them. One of these promises and agreements was to maintain and upkeep the house. As addressed in an earlier reply, when the tenants complained of a hot water heater, we sent out properly licensed and insured maintenance men to determine the veracity of the complaint as we have had over 26 complaints from these tenants over a 5 month period of time (after we fired them for poor work and poor work ethics). When it was determined what the problem was, we had to order a new water heater which was installed as soon as feasibly possible. It had nothing to do with what the tenant likes to think was his phone calls to different people. If there was anything wrong inside the home, it was due to the lack of care of the tenant because they were responsible for the upkeep while living there and they were not taking care of it (bats inside the home, weeds and trash all over the yard, boats in the yard, cars on blocks, etc). All of these issues are being addressed by the Judge in the eviction lawsuit.
At this point in time, the tenants are lashing out in any way possible to try to harm [redacted], which is unfortunate and slanderous. The kind of statements that are being made are meant to be hurtful but in truth just show what kind of people we are dealing with and the amount of integrity they have.

We as a dealer of course acknowledge the issues at hand, and are trying to address the items of note as quickly as we are able. There are some missing facts which may shed some additional light on the goings-on in this case. Mrs. [redacted] did indeed drop off the motorhome in late September,...

without any prior arrangement or appointment for service. At that time and currently, we have a 5 - 6 week back log in appointment availability, with that said the motorhome was left for repair. We have done our very best to accelerate the process, obviously not meeting the clients' expectation. As far as the 4 months referenced in the complaint, by the clients' own admission the coach was dropped of in September. This being December, as of this date that duration of time has still yet to pass. There is a lot of inference on the part of the client, referencing the statement from the owner who was attempting to  defer to upper management, who in most instances bring these types of issues to closure. I contacted the client, we engaged in a lengthy discussion regarding the repairs and I had conveyed to Mrs. [redacted] we would perform the required repairs as quickly as we are able. Mrs. [redacted] - [redacted] had asked what additionally could be done as a matter of reparation or fiscal compensation, and I informed her there is no mechanism in place for this. At no time was there a lack of interest shown in performing the repairs, and I feel confident they will be completed in the most timely fashion possible.

We as a company are most empathetic to Ms. [redacted] plight, and have processed and mailed a refund as she requested. If there is any further action required from myself or Delmarva RV Center please do not hesitate to contact me directly. Sincerely, [redacted]Delmarva RV...

CenterGeneral Manager302-424-4505

We are most apologetic for the experience as a whole, and I have contacted the Walkers directly in regards to it and feel confident the scope of their issues have been resolved. [redacted]Delmarva RV CenterGeneral Manager[redacted]