[redacted] Order #: [redacted] We have contacted by both phone and Email, and have not received response We did unfortunately receive multiple back order delays on the item, and though we are incredibly sorry for this there is not much we are able to do to expedite the Robe It would seem that the communication with the customer service staff is interpreted by MrL [redacted] as unsatisfactoryThis perception is in no way illustrative of our customer service philosophies and I would like the opportunity to allow our service to redeem itself I am willing to offer MrL [redacted] 50% off the robe, if I am able to get in touch with him Thanks,Aaron P***Director of Operations [redacted]
We have contacted the customer by email and by phone He did not receive the initial call tag that was emailed to him on 9/ He did not receive the call tag that was emailed to him again today We have mailed the call tag to him and advise that he should receive it in the next 5-days and to call us if he does not so that we can take the next step in getting the merchandise returned and credited to him He was given a phone number to reach the Customer Service Manager directly for future calls and problems since his email does not appear to be functioning properly
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Robert E*** L**
[redacted] Order #: [redacted] We have contacted by both phone and Email, and have not received response. We did unfortunately receive multiple back order delays on the item, and though we are incredibly sorry for this there is not much we are able to do to expedite the Robe....
It would seem that the communication with the customer service staff is interpreted by Mr. L** as unsatisfactory. This perception is in no way illustrative of our customer service philosophies and I would like the opportunity to allow our service to redeem itself. I am willing to offer Mr. L** 50% off the robe, if I am able to get in touch with him. Thanks,Aaron P[redacted]Director of Operations[redacted]
We have contacted the customer by email and by phone. He did not receive the initial call tag that was emailed to him on 9/30. He did not receive the call tag that was emailed to him again today. We have mailed the call tag to him and advise that he should receive it in the next...
5-7 days and to call us if he does not so that we can take the next step in getting the merchandise returned and credited to him. He was given a phone number to reach the Customer Service Manager directly for future calls and problems since his email does not appear to be functioning properly.
[redacted] Order #: [redacted] We have contacted by both phone and Email, and have not received response We did unfortunately receive multiple back order delays on the item, and though we are incredibly sorry for this there is not much we are able to do to expedite the Robe It would seem that the communication with the customer service staff is interpreted by MrL [redacted] as unsatisfactoryThis perception is in no way illustrative of our customer service philosophies and I would like the opportunity to allow our service to redeem itself I am willing to offer MrL [redacted] 50% off the robe, if I am able to get in touch with him Thanks,Aaron P***Director of Operations [redacted]
We have contacted the customer by email and by phone He did not receive the initial call tag that was emailed to him on 9/ He did not receive the call tag that was emailed to him again today We have mailed the call tag to him and advise that he should receive it in the next 5-days and to call us if he does not so that we can take the next step in getting the merchandise returned and credited to him He was given a phone number to reach the Customer Service Manager directly for future calls and problems since his email does not appear to be functioning properly
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Robert E*** L**
[redacted] Order #: [redacted] We have contacted by both phone and Email, and have not received response. We did unfortunately receive multiple back order delays on the item, and though we are incredibly sorry for this there is not much we are able to do to expedite the Robe....
It would seem that the communication with the customer service staff is interpreted by Mr. L** as unsatisfactory. This perception is in no way illustrative of our customer service philosophies and I would like the opportunity to allow our service to redeem itself. I am willing to offer Mr. L** 50% off the robe, if I am able to get in touch with him. Thanks,Aaron P[redacted]Director of Operations[redacted]
We have contacted the customer by email and by phone. He did not receive the initial call tag that was emailed to him on 9/30. He did not receive the call tag that was emailed to him again today. We have mailed the call tag to him and advise that he should receive it in the next...
5-7 days and to call us if he does not so that we can take the next step in getting the merchandise returned and credited to him. He was given a phone number to reach the Customer Service Manager directly for future calls and problems since his email does not appear to be functioning properly.