Ortiz Funeral Home

Review: My great-grandmother passed away and my grandmother organized a wake at this funeral home. My grandmother does not speak English and the funeral home was very accommodating, as the [redacted] spoke Spanish. Unfortunately, the [redacted] did not have any ethical standards. My grandmother was asked if the funeral home would be able to collect the life insurance policy for her, which was a way of them getting more money than the services being performed would cost. Fortunately, my parents and I warned my grandmother of this and she did not follow through on their offer. The funeral home was supposed to go to my great grandmother's doctor to get a signature on the death certificate and collect it for processing and authorization to occur for the cremation. Unfortunately, the [redacted] or any of the funeral home employees did not follow through on this and the doctor waited until 6 p.m. for someone to arrive from the funeral home. When asked, the woman blatantly lied by saying that nobody contacted her and was very rude about the whole situation. She did not apologize ONE TIME for the mistake the funeral home made. This instead delayed the cremation process for two days and family members flew in from out of the country to attend the burial of my great grandmother. It has been 4 days since my great grandmother has passed away and the funeral home scheduled her cremation for Friday, May *, when it should have occurred on Wednesday, May *. Throughout this mishap, there has not been any sort of apology or accommodation given from this funeral home. It is a shame that the cremation and burial process is being prolonged even further, which does not give any of the family members any sort of closure. My great grandmother is just being stored in a freezer right now which is unbelievable.Desired Settlement: We would also like a letter with an apology for the mishap that this funeral home has caused for my family. There are family members that will not be able to attend the burial because of this funeral home's incompetence and unethical practices. The business should begin with an apology, as this has been completely wrong. Any sort of services performed were not worth the money and now, we might have to bury my great grandmother on a Saturday, which we would have to pay extra for, since workers do not normally work on Saturdays.