O&S Painting & Gutter Cleaning

August 9, [redacted] Revdex.comViewridge Ave #200San Diego, CA92123-1688Fax: 858-496-2141RE: Revdex.com Case # [redacted] - SettlementDear Ms [redacted] :Thank you for sending us the original complaint from our customerBelow is our response and resolution of this matter.First, contrary to what the customer alleges, we have no record that the customer ever attempted to contact us via phone or email with the exception of when I actually talked to him.Second, in our conversation it was explained that there was an error concerning the quantities of items shipped on the shipping notice (not the invoice which is the amount that was billed)Customer was not charged for any items which were not shipped.Third, Customer alleged that one of the items (a shaving brush) listed his invoice was missingI personally called Mr [redacted] and advised that we were sending him a replacement It was a doubtful claim but we did send a replacement shave brush even though the customer alleged that the package was intact upon his receipt thereof.Fourth, in regards to the allegation of "unscrupulous billing practices" this is absolutely ridiculousThe customer had an invoice and the amount of the invoice was only for the goods which were shipped and nothing moreThe amount charged was for the exact same amount as the invoice total.Fifth, in my conversation with the customer he agreed he would contact Revdex.com and delete the complaint upon his receipt of the replacement shave brushObviously he did not follow through on his promise.Per the customers desired resolution, we cancelled his backorder and shipped him a replacement of the allegedly missing shave brush.We trust that this matter has been resolved to the satisfaction of our customer.Sincerely,OSO GRANDE KNIFE & TOOL CO[redacted] ***General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThough, I do consider the very large amount of time it took to resolve said issue undesirable if not unacceptableThose who choose to conduct business in this manner are problematic Regards, [redacted]

Thank you for sending us the original complaint from our customerWe have reviewed the account and find that we erred on our part in regards to utilizing the incorrect shipping methodAccordingly, and pursuant to his request, we have issued a refund back to our customers account for the full amount that he paid for the shipping.We trust that this will resolve the matter to the complete satisfaction of our customer and we apologize for the delay caused by our not receiving a copy of his original complaint

Dear Mr ***:The following is our response to your complaint.First, we did not list that the item was in stockTo the contrary, the item in question was clearly marked as preorder only with the following note on the product page"Pre-Order NowThis is a NEW stem that is not yet available
Order now and we'll deliver when availableWe'll e-mail you with an estimated delivery date as soon as we have more informationYour account will only be charged when we ship the item."Unfortunately due to a number of issues including but not limited to manufacturer's price increases, manufacturing delays, product availability, importation issues, market situations and exchange rate fluctuations beyond our control we are not always able to obtain out-of-stock products in a timely manner or at favorable pricesThis is why we have adopted the following policies which are clearly disclosed under the "Policies" section of our website and our printed catalogs.In Stock Product and Backordered Product: Oso Grande always likes to fill your order 100%Unfortunately this does not happen all the time, mainly due to shortages of product from manufacturersAlso, many special edition and surplus items are available in limited quantities and are subject to prior saleWe apologize in advance if the item you want is sold outIn this case you either overlooked or disregarded the note on the product page advising that the knife was on backorder with the manufacturer and went ahead and placed your orderWe did not charge you anything as it is our policy not to charge until the item is ready to ship.Second, we have no record that you ever attempted to contact us regarding the order.Third, you state you had some fraudulent charges on your card from other vendors (not OsoGrandeknives)You failed to provide details of the fraudulent charges or any evidence to backup your claimWe are baffled that you would extrapolate your misfortune and try and blame your bad luck on our companyThe internet is a big place and the world is full of criminalsRest assured they did not get any of your info as a result of your placing an order with our company.Fourth, You requested a copy of our security policy and here it is taken directly from our websitehttp://www.osograndeknives.com/catalog/security.htmlFinally, we did not take your credit card information, you willingly provided itBased upon your filing of this complaint we have closed your orderYou have been charged nothing and will not be charged anything by our companyYour card data has been destroyedIn the future, we recommend that you read the policies before placing an order and make sure to carefully read the product pagesThe subject knife is a very "hard to get" knife and you should have known it and taken the time to read the product page advising that it was not in stock.Again, as noted above, we have no record that you attempted to contact our company and we regret that this situation could not be amicably resolved however we trust that you understand the business realities under which we must operate.Sincerely, OSO GRANDE KNIFE TOOL CO.*** *** General Manager

Thank you for sending us the original complaint from our customer. We have reviewed the account and find that we erred on our part in regards to utilizing the incorrect shipping method. Accordingly, and pursuant to his request, we have issued a refund back to our customers account for the full...

amount that he paid for the shipping.We trust that this will resolve the matter to the complete satisfaction of our customer and we apologize for the delay caused by our not receiving a copy of his original complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Though, I do consider the very large amount of time it took to resolve said issue undesirable if not unacceptable. Those who choose to conduct business in this manner are problematic.
Regards,
[redacted]

August 9, 2017[redacted]Revdex.com4747 Viewridge Ave #200San Diego, CA92123-1688Fax: 858-496-2141RE:       Revdex.com Case #[redacted] - SettlementDear Ms [redacted]:Thank you for sending us the original complaint from our customer. Below is our...

response and resolution of this matter.First, contrary to what the customer alleges, we have no record that the customer ever attempted to contact us via phone or email with the exception of when I actually talked to him.Second, in our conversation it was explained that there was an error concerning the quantities of items shipped on the shipping notice (not the invoice which is the amount that was billed). Customer was not charged for any items which were not shipped.Third, Customer alleged that one of the items (a shaving brush) listed his invoice was missing. I personally called Mr. [redacted] and advised that we were sending him a replacement.  It was a doubtful claim but we did send a replacement shave brush even though the customer alleged that the package was intact upon his receipt thereof.Fourth, in regards to the allegation of "unscrupulous billing practices" this is absolutely ridiculous. The customer had an invoice and the amount of the invoice was only for the goods which were shipped and nothing more. The amount charged was for the exact same amount as the invoice total.Fifth, in my conversation with the customer he agreed he would contact Revdex.com and delete the complaint upon his receipt of the replacement shave brush. Obviously he did not follow through on his promise.Per the customers desired resolution, we cancelled his backorder and shipped him a replacement of the allegedly missing shave brush.We trust that this matter has been resolved to the satisfaction of our customer.Sincerely,OSO GRANDE KNIFE & TOOL CO.[redacted]General Manager