OSA Heating & Cooling

Complaint: [redacted] I am rejecting this response because: when I spoke to Osa I was told that because I had a third party check out the unit, somehow the warranty was voided and I would have to pay a service call feeFirst of all I explained to Osa that not once did the other contractor checked out the outside unit on the inside unit which was completely impacted with iceThe new service contractor determined the problem was caused by the unit that was replaced by OsaWhen Osa said they wouldn't honor the warranty because of cc a third party, I explained that the third part never, ever went on the roof to check out the condenser, they basically said they could not take my word for it, in other words I'm lying!!!! If this is Osa's policy they need to have it in writingNow my current company won't touch the compressor because it's under warranty and my unit is still not fix because Osa thinks maybe the new company has somehow sabatoge the outside unitI refuse to pay any money for something Osa replaced and is not workingOsa's policy was not given to me in writing and they need to come check out this unit at no extra cost to me Sincerely, [redacted]

*** came in and red tagged ***'s old furnace on or about October 14, and shut the gas off. At which point she utilized her home warrant policy. We called in the replacement to the home warranty company and when we received the unit we were out to install the new gas
furnace with in a reasonable time frame. *** called into OSA Heating & Cooling, to inform us that *** came out to turn the gas on. At that time she was told that a mobile home gas furnace should have been installed. There was never any mention of a cough or soot. If there was, we would have been out immediately as it could have turned into a very serious health issue, even worse. As soon as we were made aware of this, we contacted the home warranty company and they ordered a new mobile home furnace. We did not receive confirmation of the unit to be picked up until we called the supplier today, November 2, 2015. We will be installing the new furnace tomorrow, November 3, 2015. Unfortunately, the process does take some time. However, based on the law as well as the home warranties own policy, it is not considered an expatiated replacement if the outside temp is not below degrees. Which it was not

Complaint: ***
I am rejecting this response because:
That's a load of crapOsa needs to check on the outside unit because it's under warranty period.!!!!
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:  Reference, "John" OSA contact.  Appliance Contract, [redacted]," [redacted]"  Along with John's written response, to the Revdex.com, he called me yesterday, to go over what he felt were discrepancies, in my complaint to the Revdex.com. Let's start at the beginning of this mess;  I moved to [redacted] CT, in Nov, 2014. My MOBILE HOME was 30 years old at the time and all my appliances were the original appliances. I therefore, took out appliance insurance with [redacted]. On September 14, 2015, it was unseasonably "chilly." I turned the thermostat down and switched it on to "heat." The furnace did not turn on. I called [redacted], my gas company and they responded within hours. It was determined by [redacted], that my furnace had a cracked heat exchanger. This problem could not be repaired, so I was told I needed a new furnace. [redacted] "red tagged" my furnace and shut it down. At no time did [redacted] turn off my gas, nor did I ever contend that it had been. I immediately called [redacted] and let them know that I needed a new furnace. On September 16, 2015, OSA sent a furnace technician, who agreed that a new furnace was necessary and [redacted] was notified, as per my my contract with them. I cannot tell you how many days passed, after the new furnace was installed, that I developed a cough. because  I thought I was simply getting sick with a cold and I did not think much of it.  Soon after, on a Saturday, in September, I was dusting the furniture in my home and found Black soot on my furniture. I immediately went to the furnace room and shut the furnace down. I was never told that I could not call OSA directly, that I had to call [redacted] first. I put in FOUR EMERGENCY calls, to OSA, (which went unreturned until the following Monday.) I made the decision to call [redacted] and when I explained that I had developed a cough and had black soot on my furniture, [redacted] was at my home, in less than 15 minutes. The [redacted] technician took only 1 look at the furnace and said, "This furnace is not approved for MOBILE HOMES." He then went to the manual that came with the furnace, went to the installation instructions and on Page 4, it states," THIS FURNACE IS NOT APPROVED FOR INSTALLATION IN MOBILE HOMES." Why is it that a gas company knew, with one look, that this was not the right furnace, but a furnace contractor didn't know it?The gas technician immediately "red tagged" this furnace and shut it down. He also asked me if the building inspector had been to my home, after this furnace was installed. I answered that he had not inspected the new furnace. The technician then told me to contact the Fire Marshall and the Building Inspector, for the City of [redacted]. I did so but as it was a week~end, I got no response from either of them, at that time.  I left detailed messages for both of these city officials. On September 18, 2015, I received a letter from [redacted], that this furnace was in violation of the National Fuel Gas Code (NFPA~54) and then referred to "The hazardous condition," of running this furnace. When the building inspector came to my home, on Monday, he informed me that permits for this furnace had never been issued, so he had no way of knowing that he needed to inspect the new furnace. (OSA charged me $75, for permits, that they did not file. (To confirm this, you may call, Joseph B[redacted], Building Inspector, at ###-###-####, ext.[redacted]) Had OSA filed the correct permits, with the Building Inspector, this improper furnace would have been detected, WHILE THE WEATHER WAS STILL WARM! I was told that the new furnace installation could NOT be expedited because it was not under 40 degrees! In this 11 days without heat, at 6:30am, when I leave my home, I had to scrape frost of my car windshield, on 3 mornings. I think that indicates that it was less than 40 degrees, yes? I would like to see John, at OSA, turn his furnace off tonight and have him awaken at 5:30am and get undressed, showered and redressed in freezing temperatures! It has not been fun and it never should have happened.  I am finally scheduled to get this furnace installed this morning, between 8~10am. The Building Inspector has been advised of this. by ME. He has asked that I call him immediately, when OSA gets here and he will come and inspect this new furnace at this time. Lastly, and this may seem trite, NEVER did John apologize for installing the wrong furnace and NEVER did he apologize for my inconvenience. I was not offered temporary shelter or any kind of compensation, for this terrible experience. In my humble opinion, OSA should NOT be accredited by the Revdex.com. I will not respond to any further contacts that OSA makes with the Revdex.com. I'm done with this business and that is noted in my file with [redacted]. Never is OSA to come to this address, for any reason.
Sincerely,
[redacted]

In late July 2015 [redacted] contacted her original home warranty company and placed a service call for the heat pump condenser - no ac.  The technician determined that the compressor was defective.  Not the condenser.  The diagnose was called into her home warranty company that placed an the order from the manufacture which took 7 to 10 days to receive.  Based on the warranty that [redacted] had, the home warranty company paid for the replacement of the compressor which was under the manufactures warranty as all other cost associated with the installation , with the exception of refrigerant.  Refrigerant cost $60 per pound and based on the size of the condenser and length of the line set, the system had to be charged with 12 pounds of refrigerant.  The cost to [redacted] was being $720.  In February 2016 [redacted] placed a call into our company indicating she had no heat, this was done after her new home warranty company sent a technician out to her home.  Once an outside third party is called in (Rose's new home warranty company), we cannot assume that the third party caused any additional damage.  Along with that, [redacted] could not go back to the original home warranty company to have a technician from our company come out based on their policies.  As such, we informed [redacted] that we would have to classify this as a service call.   The heating issue could have been related to the inside unit and we could not go out for free.  At which point, we explained that we do have a $75 service fee and labor at $100 per hour.  If [redacted] had agreed to this, we would have come out to diagnose the problem and if the problem was associated with the original install, then there would have been no charges.  However, if the heating issue was caused by the inside unit, there would be a change since we did not do any work on the inside unit.  At that point [redacted] refused to accept the terms and we could not go out.

In speaking with [redacted] on November 2, 2015 to discuss the discrepancy in her complaint, we were able to clear up a couple of misunderstandings.  Specifically, Eversoucre turning the gas off.    However, as we proceed to go over the list,, [redacted] hung the phone up in the middle of our conversation.  Only to lead us to believe that she did not want to be confronted with the inaccurate reporting. The events of the installation are as follows:  9/16/15 - our technician arrived to perform the inspection/diagnostic.  9/17/15 - The replacement was called into [redacted]; once a replacement is called in, it is the responsibility of [redacted] to order the equipment and have the equipment shipped to us which takes 3 to 5 business days.  9/25/15 -furnace was installed.
With regard to the mobile home vs a residential home; the real-estate records show this address as having a single family home.  With that, we would not have further investigated.  We are behind in getting permits for our current installations.  Hartford has instituted a new law that has made the process much more cumbersome with some towns here is Connecticut. 
There would NEVER have been any soot.  Gas does not produce soot, only oil. 
With regards to compensation, these were not extreme circumstances.  If they were, [redacted] would have made arrangements. 
What [redacted] has failed to see in all this is that she needs to educate herself on [redacted] and their procedures and how her replacement/contract works.  We are no prevue to policies.  [redacted] sends us over 1,000 service calls a year and we cannot educate each of their customers.
On a side note, I have attached a copy [redacted]'s deck that she says we scratched and wants scrape, painted and refinished.  As you can see, she is trying to get something for nothing.  With clear water stains that are from the evening dew, this was pre-existing.  [redacted] had her EX-HUSBAND call and after discussions, he agreed that we were correct in that it was existing and we would not here from them again.  I only bring this up to point out that she is a very hard person to please when she does not educate herself on [redacted] and their procedures.
We are pleased to report the replacement has been done and as [redacted] has said, she will handle the building department inspector.

In late July 2015 [redacted] contacted her original home warranty company and placed a service call for the heat pump condenser - no ac.  The technician determined that the compressor was defective.  Not the condenser.  The diagnose was called into her home warranty company...

that placed an the order from the manufacture which took 7 to 10 days to receive.  Based on the warranty that [redacted] had, the home warranty company paid for the replacement of the compressor which was under the manufactures warranty as all other cost associated with the installation , with the exception of refrigerant.  Refrigerant cost $60 per pound and based on the size of the condenser and length of the line set, the system had to be charged with 12 pounds of refrigerant.  The cost to [redacted] was being $720.  In February 2016 [redacted] placed a call into our company indicating she had no heat, this was done after her new home warranty company sent a technician out to her home.  Once an outside third party is called in (Rose's new home warranty company), we cannot assume that the third party caused any additional damage.  Along with that, [redacted] could not go back to the original home warranty company to have a technician from our company come out based on their policies.  As such, we informed [redacted] that we would have to classify this as a service call.   The heating issue could have been related to the inside unit and we could not go out for free.  At which point, we explained that we do have a $75 service fee and labor at $100 per hour.  If [redacted] had agreed to this, we would have come out to diagnose the problem and if the problem was associated with the original install, then there would have been no charges.  However, if the heating issue was caused by the inside unit, there would be a change since we did not do any work on the inside unit.  At that point [redacted] refused to accept the terms and we could not go out.

Complaint: [redacted]
I am rejecting this response because: when I spoke to Osa I was told that because I had a third party check out the unit, somehow the warranty was voided and I would have to pay a service call fee. First of all I explained to Osa that not once did the other contractor checked out the outside unit on the inside unit which was completely impacted with ice. The new service contractor determined the problem was caused by the unit that was replaced by Osa. When Osa said they wouldn't honor the warranty because of cc a third party, I explained that the third part never, ever went on the roof to check out the condenser, they basically said they could not take my word for it, in other words I'm lying!!!! If this is Osa's policy they need to have it in writing. Now my current company won't touch the compressor because it's under warranty and my unit is still not fix because Osa thinks maybe the new company has somehow sabatoge the outside unit. I refuse to pay any money for something Osa replaced and is not working. Osa's policy was not given to me in writing and they need to come check out this unit at no extra cost to me.
Sincerely,
[redacted]

With the conflicting statement of "...not once did the other contractor checked out the outside unit on the inside unit which was completely impacted with ice" vs "The new service contractor determined the problem was caused by the unit that was replaced by Osa".  For this reason, we cannot go out for free.

Complaint: [redacted]
I am rejecting this response because:  Reference, "John" OSA contact.  Appliance Contract, [redacted]," [redacted]"  Along with John's written response, to the Revdex.com, he called me yesterday, to go over what he felt were discrepancies, in my complaint to the Revdex.com. Let's start at the beginning of this mess;  I moved to [redacted] CT, in Nov, 2014. My MOBILE HOME was 30 years old at the time and all my appliances were the original appliances. I therefore, took out appliance insurance with [redacted]. On September 14, 2015, it was unseasonably "chilly." I turned the thermostat down and switched it on to "heat." The furnace did not turn on. I called [redacted], my gas company and they responded within hours. It was determined by [redacted], that my furnace had a cracked heat exchanger. This problem could not be repaired, so I was told I needed a new furnace. [redacted] "red tagged" my furnace and shut it down. At no time did [redacted] turn off my gas, nor did I ever contend that it had been. I immediately called [redacted] and let them know that I needed a new furnace. On September 16, 2015, OSA sent a furnace technician, who agreed that a new furnace was necessary and [redacted] was notified, as per my my contract with them. I cannot tell you how many days passed, after the new furnace was installed, that I developed a cough. because  I thought I was simply getting sick with a cold and I did not think much of it.  Soon after, on a Saturday, in September, I was dusting the furniture in my home and found Black soot on my furniture. I immediately went to the furnace room and shut the furnace down. I was never told that I could not call OSA directly, that I had to call [redacted] first. I put in FOUR EMERGENCY calls, to OSA, (which went unreturned until the following Monday.) I made the decision to call [redacted] and when I explained that I had developed a cough and had black soot on my furniture, [redacted] was at my home, in less than 15 minutes. The [redacted] technician took only 1 look at the furnace and said, "This furnace is not approved for MOBILE HOMES." He then went to the manual that came with the furnace, went to the installation instructions and on Page 4, it states," THIS FURNACE IS NOT APPROVED FOR INSTALLATION IN MOBILE HOMES." Why is it that a gas company knew, with one look, that this was not the right furnace, but a furnace contractor didn't know it?
The gas technician immediately "red tagged" this furnace and shut it down. He also asked me if the building inspector had been to my home, after this furnace was installed. I answered that he had not inspected the new furnace. The technician then told me to contact the Fire Marshall and the Building Inspector, for the City of [redacted]. I did so but as it was a week~end, I got no response from either of them, at that time.  I left detailed messages for both of these city officials. On September 18, 2015, I received a letter from [redacted], that this furnace was in violation of the National Fuel Gas Code (NFPA~54) and then referred to "The hazardous condition," of running this furnace. When the building inspector came to my home, on Monday, he informed me that permits for this furnace had never been issued, so he had no way of knowing that he needed to inspect the new furnace. (OSA charged me $75, for permits, that they did not file. (To confirm this, you may call, Joseph B[redacted], Building Inspector, at ###-###-####, ext.[redacted]) Had OSA filed the correct permits, with the Building Inspector, this improper furnace would have been detected, WHILE THE WEATHER WAS STILL WARM! I was told that the new furnace installation could NOT be expedited because it was not under 40 degrees! In this 11 days without heat, at 6:30am, when I leave my home, I had to scrape frost of my car windshield, on 3 mornings. I think that indicates that it was less than 40 degrees, yes? I would like to see John, at OSA, turn his furnace off tonight and have him awaken at 5:30am and get undressed, showered and redressed in freezing temperatures! It has not been fun and it never should have happened.  I am finally scheduled to get this furnace installed this morning, between 8~10am. The Building Inspector has been advised of this. by ME. He has asked that I call him immediately, when OSA gets here and he will come and inspect this new furnace at this time. Lastly, and this may seem trite, NEVER did John apologize for installing the wrong furnace and NEVER did he apologize for my inconvenience. I was not offered temporary shelter or any kind of compensation, for this terrible experience. In my humble opinion, OSA should NOT be accredited by the Revdex.com. I will not respond to any further contacts that OSA makes with the Revdex.com. I'm done with this business and that is noted in my file with [redacted]. Never is OSA to come to this address, for any reason.
Sincerely,
[redacted]

In speaking with [redacted] on November 2, 2015 to discuss the discrepancy in her complaint, we were able to clear up a couple of misunderstandings.  Specifically, Eversoucre turning the gas off.    However, as we proceed to go over the list,, [redacted] hung the phone up in the middle of our conversation.  Only to lead us to believe that she did not want to be confronted with the inaccurate reporting. The events of the installation are as follows:  9/16/15 - our technician arrived to perform the inspection/diagnostic.  9/17/15 - The replacement was called into [redacted]; once a replacement is called in, it is the responsibility of [redacted] to order the equipment and have the equipment shipped to us which takes 3 to 5 business days.  9/25/15 -furnace was installed.With regard to the mobile home vs a residential home; the real-estate records show this address as having a single family home.  With that, we would not have further investigated.  We are behind in getting permits for our current installations.  Hartford has instituted a new law that has made the process much more cumbersome with some towns here is Connecticut. There would NEVER have been any soot.  Gas does not produce soot, only oil. With regards to compensation, these were not extreme circumstances.  If they were, [redacted] would have made arrangements.  What [redacted] has failed to see in all this is that she needs to educate herself on [redacted] and their procedures and how her replacement/contract works.  We are no prevue to policies.  [redacted] sends us over 1,000 service calls a year and we cannot educate each of their customers.On a side note, I have attached a copy [redacted]'s deck that she says we scratched and wants scrape, painted and refinished.  As you can see, she is trying to get something for nothing.  With clear water stains that are from the evening dew, this was pre-existing.  [redacted] had her EX-HUSBAND call and after discussions, he agreed that we were correct in that it was existing and we would not here from them again.  I only bring this up to point out that she is a very hard person to please when she does not educate herself on [redacted] and their procedures.We are pleased to report the replacement has been done and as [redacted] has said, she will handle the building department inspector.

Review: I LIVE IN A MOBILE HOME. In Sept, 2015, [redacted] Gas Company, determined that I had a cracked heat exchanger and my furnace needed to be replaced. I have appliance insurance through [redacted] contracted OSA HEATING & COOLING, to install a new furnace. I knew nothing of the building inspector needing to come to my home and inspect the new furnace because OSA HEATING & COOLING, did not file the appropriate information to the building inspector. In late September, OSA HEATING & COOLING, installed a new furnace in my MOBILE HOME. I developed an unusual cough but felt I might be coming down with something. On the morning of Saturday, October 24, 2015, I was dusting my furniture, when to my horror, what was on my dust rag was BLACK SOOT! I immediately contacted OSA'S answering service, told them it was an emergency but did not here from OSA's owner, "John," until the following Monday morning. In the meantime, I called my gas company. [redacted] was at my home in 10 minutes and shut my furnace down, with a "red tag." When "John" at OSA finally called, he told me that this problem was "[redacted]'s problem." I called the Fire Marshall, the building inspector, who were all very sympathetic but they could not force OSA to do anything. I have now been told that my new furnace arrived yesterday afternoon but OSA HEATING & COOLING, was leaving early and they don't install furnaces on week~ends. I was told to call back Monday, Nov 2, 2015~TO SET UP AN INSTALLATION DATE! Today, is day 8, without heat in my home. THIS IS ABSOLUTELY DESPICABLE!!!! It gets mighty cold at night and OSA couldn't care less. Please help me. [redacted].Desired Settlement: Please help get my furnace installed, before it gets cold enough to freeze and rupture my water pipes!

Business

Response:

[redacted] came in and red tagged [redacted]'s old furnace on or about October 14, 2015 and shut the gas off. At which point she utilized her home warrant policy. We called in the replacement to the home warranty company and when we received the unit we were out to install the new gas furnace with in a reasonable time frame. [redacted] called into OSA Heating & Cooling, to inform us that [redacted] came out to turn the gas on. At that time she was told that a mobile home gas furnace should have been installed. There was never any mention of a cough or soot. If there was, we would have been out immediately as it could have turned into a very serious health issue, even worse. As soon as we were made aware of this, we contacted the home warranty company and they ordered a new mobile home furnace. We did not receive confirmation of the unit to be picked up until we called the supplier today, November 2, 2015. We will be installing the new furnace tomorrow, November 3, 2015. Unfortunately, the process does take some time. However, based on the law as well as the home warranties own policy, it is not considered an expatiated replacement if the outside temp is not below 40 degrees. Which it was not.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Reference, "John" OSA contact. Appliance Contract, [redacted]," [redacted]" Along with John's written response, to the Revdex.com, he called me yesterday, to go over what he felt were discrepancies, in my complaint to the Revdex.com. Let's start at the beginning of this mess; I moved to [redacted] CT, in Nov, 2014. My MOBILE HOME was 30 years old at the time and all my appliances were the original appliances. I therefore, took out appliance insurance with [redacted]. On September 14, 2015, it was unseasonably "chilly." I turned the thermostat down and switched it on to "heat." The furnace did not turn on. I called [redacted], my gas company and they responded within hours. It was determined by [redacted], that my furnace had a cracked heat exchanger. This problem could not be repaired, so I was told I needed a new furnace. [redacted] "red tagged" my furnace and shut it down. At no time did [redacted] turn off my gas, nor did I ever contend that it had been. I immediately called [redacted] and let them know that I needed a new furnace. On September 16, 2015, OSA sent a furnace technician, who agreed that a new furnace was necessary and [redacted] was notified, as per my my contract with them. I cannot tell you how many days passed, after the new furnace was installed, that I developed a cough. because I thought I was simply getting sick with a cold and I did not think much of it. Soon after, on a Saturday, in September, I was dusting the furniture in my home and found Black soot on my furniture. I immediately went to the furnace room and shut the furnace down. I was never told that I could not call OSA directly, that I had to call [redacted] first. I put in FOUR EMERGENCY calls, to OSA, (which went unreturned until the following Monday.) I made the decision to call [redacted] and when I explained that I had developed a cough and had black soot on my furniture, [redacted] was at my home, in less than 15 minutes. The [redacted] technician took only 1 look at the furnace and said, "This furnace is not approved for MOBILE HOMES." He then went to the manual that came with the furnace, went to the installation instructions and on Page 4, it states," THIS FURNACE IS NOT APPROVED FOR INSTALLATION IN MOBILE HOMES." Why is it that a gas company knew, with one look, that this was not the right furnace, but a furnace contractor didn't know it?The gas technician immediately "red tagged" this furnace and shut it down. He also asked me if the building inspector had been to my home, after this furnace was installed. I answered that he had not inspected the new furnace. The technician then told me to contact the Fire Marshall and the Building Inspector, for the City of [redacted]. I did so but as it was a week~end, I got no response from either of them, at that time. I left detailed messages for both of these city officials. On September 18, 2015, I received a letter from [redacted], that this furnace was in violation of the National Fuel Gas Code (NFPA~54) and then referred to "The hazardous condition," of running this furnace. When the building inspector came to my home, on Monday, he informed me that permits for this furnace had never been issued, so he had no way of knowing that he needed to inspect the new furnace. (OSA charged me $75, for permits, that they did not file. (To confirm this, you may call, Joseph B[redacted], Building Inspector, at ###-###-####, ext.[redacted]) Had OSA filed the correct permits, with the Building Inspector, this improper furnace would have been detected, WHILE THE WEATHER WAS STILL WARM! I was told that the new furnace installation could NOT be expedited because it was not under 40 degrees! In this 11 days without heat, at 6:30am, when I leave my home, I had to scrape frost of my car windshield, on 3 mornings. I think that indicates that it was less than 40 degrees, yes? I would like to see John, at OSA, turn his furnace off tonight and have him awaken at 5:30am and get undressed, showered and redressed in freezing temperatures! It has not been fun and it never should have happened. I am finally scheduled to get this furnace installed this morning, between 8~10am. The Building Inspector has been advised of this. by ME. He has asked that I call him immediately, when OSA gets here and he will come and inspect this new furnace at this time. Lastly, and this may seem trite, NEVER did John apologize for installing the wrong furnace and NEVER did he apologize for my inconvenience. I was not offered temporary shelter or any kind of compensation, for this terrible experience. In my humble opinion, OSA should NOT be accredited by the Revdex.com. I will not respond to any further contacts that OSA makes with the Revdex.com. I'm done with this business and that is noted in my file with [redacted]. Never is OSA to come to this address, for any reason.

Sincerely,

Review: 2 years ago I use this company to instal 2 boilers, remove an oil tank from my yard, and place baseboard heating system in the basement. From the begining I have problem with the owner( [redacted]), he drained the oil from the tank,but refused to remove the tank from the yard.I told him that it was part of the contract to remove the oil tank. He answer that it was not need it to remove the tank. I told him I paid for the tank to be remove, so I want it out. he didn't have no intention to complete the job until I contacted the city marshall. Now 2years after I realized that the 2 boilers that this company intalled, the thermostat wires are crossed. The boiler from the 1st floor is controlled from the 2nd floor thermostat,and the 2nd floor boiler is controlled from the 1st floor thermostat. Now that the 2nd floor is empty,with no electricity & gas. Now the tenants from the 1st floor can not set the thermostat, because it does not work for that apartment. I called this company and they refused to come and fix the mistake that they had made 2years ago. they want to charge me $100 an hour to repair an error that they made.Desired Settlement: OSA heating & cooling need to uncross the wire and place each thermostat to the proper boiler. they need to correct the error.

Business

Response:

The contractual agreement was met with all items outlined in the proposal within the parameters that were over seen by Bank of America which was dated June 3, 2010.