Osage Ace Hardware

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They stated in their response that they have "reached out" to the customer. While I appreciate their apology and their agreeing to credit me for the purchase and to give me an additional store credit, to date, I have not been contacted by the business in any way (phone, e-mail, or mail).
Sincerely,
*** ***

Hello, my name is ***, I'm from the main office.I want to let you know that we will be handling any issues that happened.Please relax and don't worry.The employees in the store sometimes simply need to do their job, please understand.However this seems to be a larger issue so I will email you today
and we will settle this in the best and most friendly way, please don't worry about it.I will reach out to you now,***

it was a small tiny mistake by the new manager we changed our policy to 21 days refund but it didn't show up yet on the receipts, so we were supposed to give her the refund and it was a small mistake, we reached out to the customer and not only will we give her a refund we will also be giving her a...

store credit everything is fine   Jack B[redacted]

I emailed her work email address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]