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Osage Beach Family Dental Clinic

4320 Osage Beach Pkwy, Osage Beach, Missouri, United States, 65065-2142

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Osage Beach Family Dental Clinic Reviews (%countItem)

I enrolled in *** Dental Rider coverage and paid $32 for July. I had an appointment on July 8, 2019. I made 2 140 mile trips to your office and paid $12 in toll fees, wear and tear on my Ford F150 and I was denied dental work because you said I had no coverage. *** sent a fax confirming my coverage which your office says they have not received and most recently both *** dental plan and I have tried calling your office with no response, always busy.

Osage Beach Family Dental Clinic Response • Jul 30, 2019

We have received your inquiry regarding *** complaint. I am not exactly sure what *** complaint is regarding. He has made two appointments and arrived for those appointments only to cancel them upon arriving.
The first appointment he stated he was unaware that he had limitations on his insurance policy and wanted to upgrade his policy. On his second visit, we were unable to confirm his new policy. We tried to reach him prior to his appointment but he did not return our calls. Upon arrival, we advised him that we were unable to confirm benefits but that we would gladly see him if he’d prefer. He refused and left the office.
Three hours after his departure, we did receive a fax from *** confirming his upgraded policy. We cannot control the timeliness with which they respond. We do not have a contract with ***, he does. It is his responsibility to know his benefits, not us.
*** has turned this matter into the state dental board, *** and to you. All because he didn't understand the plan that he initially purchased and then because he wouldn't return our phone call. Even if he understands his plan now, we will not see this customer for any future business. His is not a patient of record and we decline to see him. He should contact his insurance carrier and find another in-network provider of his choice.
In conclusion, for the customer's desired settlement to confirm his coverage: we do not control his coverage. That is a contract between him and United Healthcare. He needs to contact them directly.
Should you have additional questions, please do not hesitate to reach me at ***.
Sincerely

Customer Response • Jul 31, 2019

Complaint: ***

I am rejecting this response because: I never cancelled any appointments, this place is unprofessional .

Sincerely

I took out a contract with *** this dental office for dentures in May 2017. I was able to get the loan paid off by January 2018 with my parents' help. I received an additional charge to my card in February 2018 and the office could not resolve my issue. I was able to contact the main office in Springfield and the lady there told me that there may have been more errors than just this one transaction. She told me to call her back on Friday but the offices are not open on Friday. I also asked that they send me an itemized bill but they have not provided it either. They have sent me to collections for a balance despite that I was told I was paid in full in January. This has prevented me from using *** at another dental office.

Osage Beach Family Dental Clinic Response • Mar 13, 2018

To Whom It May Concern:Regarding the above mentioned complaint and customer ***.I have attached her records for your review.Ms. has a few things wrong in her statement to you. *** is a 3rd party financing that approves people based upon whether or not the customer has a bank account and a debit card attached to that account. While she did want to use that company, her debit card is considered a pre-pay card because it is only social security benefits and they would not accept her. As a courtesy, we agreed to act as if she was, (at a great risk to us should she not pay), and run her card monthly. In November, her card was declined and we had no working numbers to reach her to discuss this with her. A representative called our office on 11/7/18 inquiring about a statement she received and that balance was explained to the representative. The patient was not on that phone call and did not call to make arrangements. A letter was sent to her November 8th telling her that we needed her to contact us within 5 days to set up arrangements. She did not. On November 29th, we did indeed turn her over to ***. On December 11th, the patient called with her representative and explained that her phone number had changed, her debit card had expired, etc and could we make an exception should she continue to make her monthly payments. If an account is not paid in full, we generally do not remove them from the collection agency. Although against normal policy, we agreed to do so. We removed her from the collection agency on December 11th. She made a payment on December 13th and set up arrangements to have a monthly amount taken off of her card. She paid the balance in full on January 9th. After review from your letter, we did confirm that a payment of $55.00 was deducted from her card on February 1st. As that was on the weekend, we did not receive notification or we would have happily refunded then. That error has been corrected as of today. The Springfield office would not have access to her records as it is done locally at each branch. She did not attempt to contact the Osage Beach location.As far as her claim that we have not provided itemized billings, we have done so numerous times and is also enclosed in this response. Her claim that she could not use *** at another office is false. One, this is not *** where it is like a credit card and can be used nationwide. This is an office by office offering and it depends upon whether or not another office has signed up to provide this to their patients. But most importantly, two, she was not on *** at all because of her debit card.This customer is verbally abusive to staff members and the doctor has dismissed her as a patient as of February 3rd. In summary....She was removed from collections in December. I do not know what further actions she wants from our office. The refund was processed today and should show on her card within 72 hours depending upon the rules of her bank. The itemized bill is attached. Although it has been mailed to her in the past, I will put another in the mail today.

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Address: 4320 Osage Beach Pkwy, Osage Beach, Missouri, United States, 65065-2142


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