Osborn Homes, Inc.

The property that Ms. G[redacted] was interested in does indeed rent for $1000.00 as she stated the price is higher for the townhomes which are newer and have the granite countertops.  [redacted] did NOT ASK her to leave but did indeed ask her if she wanted to give it some thought and come back later...

once she had made a decision.  She told her this because she didn’t want her to feel like she was being pressured into making a decision regarding the unit right there on the spot because the price of this unit was different than originally quoted and there was confusion on the term of the lease. Since I was not a witness to the actions of the “initial greeter”, I can only say that she was explaining what the rent is and what she thought was the proper policy regarding whether it is a one or two year agreement.  I apologize if you felt you were being insulted. Once we receive a rental application, the credit/criminal check is ran, and if need to any other pertinent information regarding the applicant is verified. Sometimes we can give the prospect an answer right on the spot.  Sometimes it takes longer pending the outcome of the credit/criminal check and if we have the manpower to run the application once it is turned into our office. This is why she was told it could take anywhere from 12 to 24 hours.  Once approved we only hold the unit for up to 3 days at the most, and sometimes even less than that if there is a limited quantity of a particular unit, without a deposit.  The deposit is the only thing that holds a unit.  The deposit did NOT have to be paid immediately but within a three day span of being approved.  Once the deposit is paid, that unit is held for up to 30 days for that applicant to move into.  In her statement she states that she brought in her application and deposit and she was approved. She NEVER paid the deposit as she clearly states later on in her complaint. When she was in our office on February 8, 2017, she told [redacted] that she didn’t have the money then for the deposit but would return the following day.  It was noted on her application that she would be paying the deposit the next day. When she didn’t come in on February 9th, [redacted] called her. It is our policy that if the prospective resident does NOT pay the deposit as agreed that we call them to inform them that their application is being closed, which is what [redacted] did. At that point in time, she asked if she could pay the deposit on the 20th of February when she moved in.  As I stated before, we can only hold a unit for 3 days without the deposit and could NOT hold this until for an additional 10 days.    In answer to your questions: Is this the manner in which all your prospect tenants are treated??  All prospects are treated equally and fairly.   Was there a preconceived notion that I would be declined for tenancy or unable to pay?? NO, how would anyone know this information until a credit/criminal check was run.   Was there a preconceived notion that I would be hostile or pose a problem as a tenant?  NO, once again how would anyone EVER know this unless she DID propose a problem.   Why was there a hurried sense to get me out the door as quick as possible or get me to you and close the doors in a dark room as quick as possible??  I had no idea there was a hurried sense to do this, nor do I believe there was.   The “initial greeter” only suggested that if she wanted to she could talk to a supervisor about the discrepancies in the price quote and length of tenancy. The doors were closed for privacy as the receptionist area is right outside the conference room door and it is very hard to answer the phones with a conversation going on in the adjoining room. The room which she was taken into was our conference room, which has windows in it and I assume the lights were turned on so I have no idea why she is calling this a dark room.   The only problem I DO see is that there was definitely a miscommunication of the price of the unit and the length of the tenancy.  The “initial greeter” thought we were making our new townhomes a 2 year commitment but it was actually for our new villas, NOT the townhomes.  The price issue has already been addressed above.   In your desired settlement you ask the following:  That this is noted for future prospect tenants, that policy is reviewed and ALL individual irrespective of race, religion or level of need should be treated with respect. These issues have been addressed and we do treat all prospects equally.

After speaking to the Village of Glen Carbon, we were under the impression that the Glen Carbon lift station failure was the cause of the flooding. Once Mr. [redacted] called the office on 5/17/18 stating that someone needed to repair the back flow preventer we sent [redacted] out.  We have...

spoken with Mr. [redacted] and have agreed to repair the inside and outside sewer.  A plumber was there 6/7/16 to determine the direction of the plumbing and the repair work was started 6/8/16.