Osborne Appliance

Complaint: ***Please see attached document.Sincerely,
I am disappointed in the business’ response and have several points of contention
1) Failure to guarantee work/Negligence: When MrR*** isolated the problem with our washer, he suggested the patch. He said that it would also require more work to replace the entire door seal and favored the patch. Blaming the customer for not choosing another option (i.ereplacement of the door seal) is inappropriate as he is supposed to be the professional When the patch failed, MrR*** should have been responsible for backing up his work and thus offered a refund, especially since we were not able to use our washer for a week. His patch did not resolve our washer issues, and in fact we had a larger hole. I expect to pay for the new part, but not for the work again. He remarked that he was “doing [me] a favor and trying to save [me] money”, but charging for suboptimal work and then expecting to charge an additional fee is utterly unprofessional and unreasonable.
2) Lack of professionalism: When I suggested monetary compensation, MrR*** commented on how long he has worked and how hard he works at this job. I suppose to him the money a customer pays is not as equally hard-earned so we can continue to pay for “work” even if it is not done properly.
He also hung up on me several times without giving me an opportunity to speak. He once picked up the phone, sat quietly on the other line, waited until he heard my voice, and then immediately hung up. He is unwilling to have a dialogue which is unprofessional.
In contrast to MrR***, we called another company and obtained an appointment the next day. The technician said a patch should have never been applied as the appropriate fix was replacement of the door seal. Initially, the part would have to be ordered and could take weeks. However, understanding the inconvenience of not having a washer, he called other technicians and was able to secure the part and installed it within the same day. This is true professionalism
3) Lack of communication: As aforementioned in my original post, I contacted Ron R*** on Aug 6th AM first by email and text, as his voicemail instructs. However, I had not heard from him and therefore called in the PM. He stated that he was driving into work and had not looked at any of my messages, but he was going to make his schedule and then contact me soon to set up an appt. However, despite having ways in which he could have reached me, he failed to contact me until I called him on the Aug 13th. He had no idea who I was until I had to reiterate my storyHe provided no excuse as to why he did not contact me and offered no apology Looking at other business review websites, I see that multiple customers have had similar complaints of his lack of responsiveness, professionalism, and adequate work. I wish that I had read these warnings beforehand. I have informed *** who provided MrR*** business as a service provider, and have strongly suggested that they remove his name to help protect other consumers.
*** ***

this customer called me up and told me that I would be fixing her washer for free.  I does not work like that.I charged the agreed amount for a service call. $100.  For that fee, I identified the issue - a small hole in the door seal and repaired it with an inexpensive fix that usually...

works.  The $100 fee I collected was to diagnose the problem, nothing else.  I patched it for no additional charge so she could use the washer right away.  I offered to replaced the door seal and this customer declined.When the patch failed - first one so far - this customer called me and told me that I would be bringing out a new part ($95), and install it for free ($125). (Tax $20.90, $240.90 total)Sorry, but I do not work for free.  I am sure this customer does not either.Additionally, I work 6 days a week, often 10 hours a day.  I do not need to put up with abusive demanding customers.