First off, this has to bethe most confusing/frustrating situation that we have ever had to deal with. Inour 22 years of being in business we have never scammed anyone. We still havemany of our original customers from when we started our business. As...
for this situation, we were contacted by [redacted] becauseher boiler was out and she had no heat or hot water and we setup an appointmentfor a clean and service on her boiler. She also told us it had been 5 or soyears since it had been cleaned. We setup an appointment for 7:30 am on themorning of May 19th. We scheduled the cleaning with our Tech [redacted]. He is fromthe [redacted] area and it made sense for him to start his day down there. Hearrived on the morning of the 19th to [redacted] home and proceeded to do aclean and service on the boiler. The customer was not home but that is a normalthing in our business. After removing the cleanout panels on the boiler hefound the unit to be extremely dirty.(picture attached) [redacted] proceeded to cleanthe boiler and replaced the nozzle, oil filter, and oil strainer. As well asvacuum out the boiler and used 6 feet of 1 inch gasket material around theclean out ports. After completing the cleaning he did an efficiency test andrecorded the readings on a sticker on the boiler as well as on a boiler sheetfor our records.(sheet attached). After cleaning up he left with the boilerrunning properly. [redacted] states that wecouldn’t make it for awhile to her home so she called [redacted]. AfterTalking to [redacted], the Owner of [redacted]. He told us that He was calledafter we had cleaned the boiler(not to his knowledge) and that [redacted] had runthe boiler out of oil. He was busy and couldn’t make it out there to check ituntil June 2nd. He talked her through how to bleed the oil burner. Anyone witha basic understanding of a oil burner can tell you that when you run your oiltank out of oil and than have a delivery you can risk clogging up your nozzle.If this happens you boiler will get extremely dirty.([redacted] agrees with us) [redacted]also had no idea that we had cleaned the boiler on May 19th because when hewent to look at the sticker [redacted] tore it off and said that we hadn't doneanything anyways. We were there on May 19th she ran out oil according to [redacted]the following week. That leaves at least a week for the boiler to run with adirty nozzle before [redacted] arrived on June 2nd. As for the payment of thisbill, we will write this off as a bad debt and make note in our system to nevergo to [redacted] house again. We only ask that she stops slandering us all overher social media page. We are not scammers and have thousands of happycustomers that call us in there time of need. We have worked extremely hard tohave a good reputation and will continue to do so. As for the Tech thatworks for [redacted] that is saying we are known toscam customers. We will be putting in a call to there service manager to talkto him. We work with [redacted] on many jobs andeven send customers there way for oil and propane accounts. We will get to thebottom of that. Thank you, [redacted]
First off, this has to bethe most confusing/frustrating situation that we have ever had to deal with. Inour 22 years of being in business we have never scammed anyone. We still havemany of our original customers from when we started our business. As...
for this situation, we were contacted by [redacted] becauseher boiler was out and she had no heat or hot water and we setup an appointmentfor a clean and service on her boiler. She also told us it had been 5 or soyears since it had been cleaned. We setup an appointment for 7:30 am on themorning of May 19th. We scheduled the cleaning with our Tech [redacted]. He is fromthe [redacted] area and it made sense for him to start his day down there. Hearrived on the morning of the 19th to [redacted] home and proceeded to do aclean and service on the boiler. The customer was not home but that is a normalthing in our business. After removing the cleanout panels on the boiler hefound the unit to be extremely dirty.(picture attached) [redacted] proceeded to cleanthe boiler and replaced the nozzle, oil filter, and oil strainer. As well asvacuum out the boiler and used 6 feet of 1 inch gasket material around theclean out ports. After completing the cleaning he did an efficiency test andrecorded the readings on a sticker on the boiler as well as on a boiler sheetfor our records.(sheet attached). After cleaning up he left with the boilerrunning properly. [redacted] states that wecouldn’t make it for awhile to her home so she called [redacted]. AfterTalking to [redacted], the Owner of [redacted]. He told us that He was calledafter we had cleaned the boiler(not to his knowledge) and that [redacted] had runthe boiler out of oil. He was busy and couldn’t make it out there to check ituntil June 2nd. He talked her through how to bleed the oil burner. Anyone witha basic understanding of a oil burner can tell you that when you run your oiltank out of oil and than have a delivery you can risk clogging up your nozzle.If this happens you boiler will get extremely dirty.([redacted] agrees with us) [redacted]also had no idea that we had cleaned the boiler on May 19th because when hewent to look at the sticker [redacted] tore it off and said that we hadn't doneanything anyways. We were there on May 19th she ran out oil according to [redacted]the following week. That leaves at least a week for the boiler to run with adirty nozzle before [redacted] arrived on June 2nd. As for the payment of thisbill, we will write this off as a bad debt and make note in our system to nevergo to [redacted] house again. We only ask that she stops slandering us all overher social media page. We are not scammers and have thousands of happycustomers that call us in there time of need. We have worked extremely hard tohave a good reputation and will continue to do so. As for the Tech thatworks for [redacted] that is saying we are known toscam customers. We will be putting in a call to there service manager to talkto him. We work with [redacted] on many jobs andeven send customers there way for oil and propane accounts. We will get to thebottom of that. Thank you, [redacted]