Oscar

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I would like to have my $bill waived, since I was told that the annual physical would be free before agreeing to join their programThanks

Revdex.com:At this time, I have not been contacted by Oscar Insurance Corporation regarding complaint ID ***.Sincerely,*** ***

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*** *** *** Dear *** ***, Thank you for contacting us in regard to complaint ID #***I am writing to confirm we have reviewed this case and responded to the member directly via mailWe will not include the response here as it contains protected personal health informationIf you have additional questions, you can contact Member Services at *** or ***Best, Bridget A Grievance Associate, Member Services

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*** December **, *** *** *** ***
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*** *** ** *** Complainant: *** *** Complaint ID: *** Dear RevDex.com, Thank you for contacting Oscar with *** *** grievanceWe appreciate you bringing this issue to our attentionWe apologize to *** *** for the error made during her enrollmentOscar corrected this mistake and *** *** has successfully enrolled in the Platinum Edge Plan, effective December *, The change was made in Oscar’s system on December *, We understand *** *** had concerns about obtaining prescriptions while Oscar made modifications to her enrollment*** *** was enrolled in the Platinum Edge Plan for the full month of December, meaning she is eligible for prescription coverage beginning the 1st of the monthIf *** *** spent any money out-of-pocket on covered prescriptions she can be reimbursed the lesser of the appropriate copaymentThe same logic applies to other covered health expensesIf you have additional questions, you can contact me at: Kristina N*** *** *** Best, Kristina NGrievance Associate, Member Services

Revdex.com:At this time, I have not been contacted by Oscar Insurance Corporation regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Oscar Insurance Corporation has been resolved
I called OSCAR again and after speaking with a supervisor I was able to resolve the problem Thank you for your help!By clicking "OK", your complaint will be
closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Good morning ***, As mentioned in our phone conversation, Oscar resolved this issue amicably with the member on 12/*/*** *** stated that he would withdraw his complaint from your department. Please confirm that this complaint has been withdrawn and that this case is
closed. Thank you, Oscar Grievance Team

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*** *** *** Dear Revdex.com, Thank you for contacting Oscar with *** ***’s grievanceWe appreciate you bringing this issue to our
attentionWe apologize to *** *** for any delay in the delivery of her Oscar Welcome Kit, which includes her member identification cardOscar has confirmed that *** ***’s Welcome Kit and ID were delivered to her home address on file on December **, In order to avoid further confusion, I am writing to explain how *** *** can access her ID card onlineIf at anytime *** *** does not have her physical member ID card she can find a printable version online at hioscar.comShe can simply login to her online account and on the member portal home page choose the option to ‘Explore Your Plan’There will be a button that reads ‘Print’, which will lead her to a PDF version of the ID cardProviders and pharmacies are able to take this form of ID as proof of insurance, so *** *** should have no issues accessing careIf *** *** has any questions about this information she can contact our Member Services Department at *** or ***Best, Kristina Grievance Associate, Member Services

[redacted] [redacted] Complainant: [redacted] Complaint ID: [redacted] Dear Revdex.com, Thank you for contacting Oscar with [redacted]’s grievance. We appreciate you bringing this...

issue to our attention. We apologize to [redacted] for any confusion she may have experienced with respect to enrollment and billing options related to her monthly premium. In order to resolve any miscommunication, I am writing to confirm the relevant dates for open enrollment as well as explain Oscar’s billing policy. [redacted] enrolled in health insurance ‘Off-Exchange’ or off the New York State of Health Exchange for the month of December due to the discontinuance of her plan provided by Health Republic. Because [redacted] is already enrolled in Oscar Off-Exchange, she will be auto-enrolled in the 2016 version of her current (2015) plan. However, if [redacted] would like to modify or change her plan, she is also eligible to choose a new health plan for 2016 until December [redacted] for a January *, 2016 effective coverage date. Due to the disruption in coverage by the discontinuance of her plan under Health Republic and needing to obtain one month of coverage under a new plan for the 2015 year, this may have caused confusion for [redacted]. Since this complaint was opened with the Bureau, [redacted] has taken the steps to enroll in a new plan for the 2016 year. We also understand [redacted] is frustrated by the options we offer to members to submit recurring payments. Although Oscar does not accept debit cards for recurring payments, she can set up her checking account (linked to her debit card) to automatically withdraw her monthly premium each month. She can do this online by logging into [redacted] or calling our Member Services Department at [redacted]. Alternatively, she can mail in a check or call our Member Services Department each month their premium is due to provide payment information.If you have additional questions, you can contact me at: Kristina N[redacted] Best, Kristina N. Grievance Associate, Member Services

I would like to have my $199.66 bill waived, since I was told that the annual physical would be free before agreeing to join their program. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]