Oscar's Carpets & Interiors Inc

Hello,We have spoken with the customer directly and resolved the matter

Nothing but lies from *** ***, the police report confirms our details We already gave several hundred dollars in discounts and do not wish to hurt ourselves any further

Since this was reopened, we have called *** *** times and emailed several times with no response. We would like to handle this situation but need a response from the customer

We regret that we were unable to repair the table to Ms***’s satisfactionWe have come to an agreement with Ms*** to refund her $The $has already been mailed to Ms***.Sincerely,Gina B***

Revdex.com:Mark B*** and Superior Moving have been in contact with me and we have come to a settlement of $
Thank you for your quick help regarding this matter
Best,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They are lyingWhen they arrived to delivery our stuff, one of the men said that my belongings were not on the truck that broke down in VirginiaWe were told they did not leave Pennsylvania until the day before they arrivedAlso there are boxes that are missing, that I personally packed myself and put in boxesI watched the boxes get loaded in Pennsylvania and they never made it to FloridaAlong with jewelry that was stolen out of my armoireThere was priceless items in thereMy wedding bands from my husband that has passed away, along with other items from my mother who has also passed away. I want a full refund.
Regards,
*** ***

*** *** was quoted rates for his move into storage The rates were emailed to him before the move He responded to the emails He knew the prices before anything was moved *** *** complained about a lack of communication but there is nothing else to discuss between the
email confirmation after *** *** scheduled and the day before the move when we call to confirm it The cost of the move into storage was $1, As discussed in the email and phone correspondence before the move, if *** *** wanted to pay via credit card, there would be an additional 4% surcharge *** *** said he didn't know about this somehow and he was unhappy about the cost of the move, so we waived the 4% surcharge ($43.20) in an effort to help make him happy This move was miles from his location to the storage unit $1, He says he was quoted $to move to Danbury, CT from Philadelphia, PA This move is miles from beginning to end Does that make sense?? $1,for a move miles away and $for a move miles away The quote was $1,plus fuel tax Again this was discussed before the moveThe final amount was $2, And again, *** *** complained about the price, acting like he thought the price was $ We agreed on a final price of $1,even though we weren't wrong to avoid any complaints by the customer He paid via credit card with no 4% surcharge This was another concession on Superior's part of $plus 4% surcharge of $ Superior has already lost $dealing with *** *** in lost wages and credit card fees We can't afford to hand out more free money since we have already lost significant money performing moves for this person

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Complaint: ***I am rejecting this response because: This complaint is not about "Free" money, but about replacing a brand new refrigerator that was damaged beyond repair by Superior Moving and Storage! Superior Moving and Storage states that my wife and I never mentioned the refrigerator freezer door is a lie and he's a con-manThis movers removed all doors of this refrigerator and failed to correctly put them back together, which was the reason his head man on this move Mike was in such a hurry to leave once he had our money in hand He did not know how to take the doors off, and did not know how to replace themAs previously stated, we put up the the freezer door not properly closing for as long as we could until it got to the point where it is not...beyond repair Had his movers knew how to properly move a large Stainless Steel French Door Refrigerator we would not be here. He have blamed my year daughter and year old son for the actions of his movers.If Superior Moving and Storage is not willing to accept responsibility for his movers actions, but rather go back and forth with lies and denials we can just take this complaint to the next level.
Regards,
*** ***

8/11/To whom it may concern:In reference to complain ***, we have made several attempts over the past weeks to contact *** *** directly to try to rectify her complaintWe have been unsuccessful in our attempts.Her situation was a unique one in that our moving vehicle broke down a day
or two prior to leaving for her long-distance destination in FloridaWe did our best to make a timely delivery but unfortunately our vehicle was not repaired in time so we had to rent a vehicleWe unloaded her goods from our vehicle and reloaded them onto the rentalWe then proceeded directly to *** *** in Florida in the interest of making her delivery as quickly as possibleNormally, we would make several stops along the way but since our truck broke down and we were inconveniencing *** ***, we did not make any stops.In summary, we are willing to refund *** *** 10% ($338) of her move cost ($3,379)As a sidenote, there is no profit in this move as we had to already rent an expensive vehicle tocomplete the delivery.Can you please call me or let me know the status of this complaint? We would like to get this rectified as quickly as possible and satisfy *** ***Thank you.Sincerely,Joseph C.Operations Manager

Hello,This matter was resolved on July 18th, The moving work order was under the name *** *** Based on our previous conversations with *** ***, *** *** *** is either her boyfriend or husband The cost of the move was about $more than the estimate
given This is due to the fact that there was much more to move on move day than previously discussed over the phone (no on-site estimate was performed) The customer was quoted with an hourly price and the total cost is based on how long the move takes which will obviously vary the more items there are to move *** *** expressed concern with the cost of the move and she wrote a bad review on ***.com afterwards so in an attempt to keep a happy customer, we issued a $refund on July 7th, (check #***) We checked back with *** *** a week later and she still seemed a little upset so we issued a new check on July 16th, for $(check #***) This resolved the issue and she removed the review on ***.com We went above and beyond our duty to make a customer happy.*** *** is issuing a complaint months after the move about his refrigerator As discussed with *** *** back in July, Superior Moving did not take the refrigerator apart Her sons took it apart and lost the part in question in the complaint The refrigerator is not functioning properly because of that fact, not because of Superior moving it At the time Superior issued the last check, *** *** acknowledged this fact.In summary, this issue was resolved on July 16th, with the issue of the 2nd check A copy of both checks are attached

September 4th, 2015To whom it may concern:In reference to *** ***'s response, this is the first we are hearing of these new complaintsWe were fully aware of the issues with lateness of delivery but missing items is newWe have several waivers that indicate we will not move any money or jewelry which I attached copiesWe are not in agreement with the new complaint.However, in the interest of resolving this issue, we are raising our refund offer from $to $We feel this is a generous offer for compensation for latenessWe hope to have this issue resolved immediately.Sincerely,Joseph C.Operations Manager

I just spoke to *** *** and we got this issue resolved between usWe are sending her a check for reimbursement

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Complaint: ***
I am rejecting this response because:In response to Mark's statements, please see below:Per paragraph 2, the storage unit is filthy and has a very unpleasant odor. As soon as I went to his facility to inspect how my items were being stored, I then told him of my dissatisfaction. I explained that I wasn't pleased with his facility and wanted to set up a time and date to move it out. I had already contacted a reputable professional mover who had done work for me in the past and was given a quote of $to move my furniture out. When I explained this to Mark, the owner of Superior, he became enraged and threatened that no mover is permitted in his building who doesn't carry at least Five Million Dollars worth of liability insurance coverage. As this seemed extremely exorbitant, I inquired with my mover along with other reputable movers as to how much liability they carry. They all told me that they all carry One Million Dollars which is all that is required. Mark was trying to prevent me from moving out of his facility by giving me such an exorbitant rate knowing full well that no one else carries that much of insurance. It was only then when I expressed how upset I was, that he decided to give me months storage for free if I would leave my furniture with him. When I contacted him again to set up the move, I was quoted a price of $total with men. However, even though that was to be $more than what my other mover quoted me, I felt he was extremely unethical and was holding my furniture hostage unless I agreed to his terms. He then said that he would provide men to complete the job, however, that was not the case. When I arrived at his facility at 8:AM on 9/21/as agreed, I was told they only had men on the job and that I would have to wait for about an hour before they would even start as they were in the middle of another move. Out of the men who were supposed to be on my job, there was a period of time in the beginning when one of those men were pulled off the job while he was being accused of stealing and was being fired, leaving only men on my job. Then, there was another lapse in manpower when I noticed that my box spring was severely damaged and torn due to the fact that my furniture was crammed into a unit that was insufficient in size and wasn't stored appropriately. This time was another lapse in man power as of the men left the job to carry my box spring to be repaired leaving man standing in the truck for over an hour. Another lapse in time when of the men left again to obtain the repaired box spring which was sewn together very inefficiently. I was then told that either I except it as is or they would pay me only cents per pound which would have amounted to very little and they would retain the damaged box spring. As for paragraph Mark is lying when he said I could move my furniture myself with a uhaul. That was NEVER stated to me. It is not dictated by the state to carry five million dollars worth of insurance, but only million as many other movers informed me. He never said he could beat any price and he never said I should provide my quote in writing, as I would have been more than happy to do so. This again is another lie! They only had man on the job numerous times creating the job to take much more time than was required. The day before the move, I was contacted by the secretary, "Joanne" to confirm the date and time and was explicitly told by her that I would be able to pay by credit card if I added an additional percent. Since I did not have that much cash, and was told the price would be approximately $700, I decided to pay by credit card. However, when the foreman, "Rob" came to me when the truck was loaded and expressed to me that I had to pay in cash, I explained to him that I was told the day before that I can pay by credit card. Rob then proceeded to go into the building and tell Mark. Mark came rushing out in a very angry tone and said, "if you don't pay me in cash, you can't take your furniture". When I explained that I did not have the cash Mark stormed back into the building and told his movers in the truck not to leave until I agreed to pay in cash. It was only then, that I felt the need to contact the police as Mark's business tactics were very unethical and threatening. The police officer said that he understood where I was coming from but since it was a civil case, that he couldn't get involved. Even the movers kept apologizing to me as to how I was being treated. As per his 6th paragraph that both moves should have cost the same, that is absolutely incorrect. My furniture being moved into his storage unit was much more difficult and time consuming as his men had to carry the items all the way into the center of the building from the dock which took a lot more time. Whereas my move into my new storage unit was quick and easy as the movers pulled their truck right in front of an outside garage and was unloaded within 1-1/hoursIn summary, Mark is very unethical and unscrupulous and it is not me who struggles to tell the truth, as he has lied to you on every issue. However in order to resolve this dispute against my better judgment, I would be willing to pay $for this very unpleasant situation that I had to endure left with a damaged box spring and scratches on several other pieces of furniture. As I am a cancer patient, this horrendous situation has caused so much stress on me and has really taken a toll on my health
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:I've attached emails to show two things:there was never a quote provided via email for the cost of delivery to my new residenceThe only numbers present within these emails are the hourly rates for the pack and load. These emails show an overall inattention to detailI had to have my moving confirmation revised to reflect the rate I was given over the phone that were then different on the emailNext, I literally was sent an email with the wrong name, only to then have that email resent with my name still spelled incorrectlyIf nothing else, these emails show an ineptitude within their organization that doesn't leave me surprised that they misquoted me for my final move and makes me question the administrative abilities of the company to accurately report on their business.Aside from the emails, I was also promised by Mark, the owner, the recording of the conversation where I was allegedly quoted this $figure by someone who, according to Mark himself, was unqualified to give quotes and have still yet to receive said recording weeks later. Regards,
*** ***

Today, October 20th, my issues with Superior Moving has been resolved. I’d like to thank all who made this happen. Much appreciation,*** ***

1) We dispute the fact that our employee damaged the refrigerator It was admitted by the wife that it was not Superior who did the damage Superior has this recorded on phone tape # ***.2) The move was months ago! Even if we did do the damage, we could not put a claim into the insurance company this far after the move Why would someone wait months to enter a claim?3) The first complaint with the refrigerator was about the water line Now the complaint mentions the freezer door There is no consistency and it seems as though this person is fishing for free money.4) The person issuing the complaint was technically not our customer His wife, who ordered the move and who was our point of contact, was satisfied with the refund checks and made no complaint about the refrigerator She was the one who scheduled the move, went over the details, and expressed her unhappiness before Superior sent refunds She was also the one who was satisfied back on July 18th, after receiving the 2nd check She deleted her negative review on ***.com after receiving that 2nd check That helps prove this matter was closed!5) We went way above and beyond with the issue of the refund checks for over $ This matter was closed as of the issue of the 2nd check Again, that was months ago and Superior will not be giving away any other compensation

*** *** booked her first move the night before we actually moved her Since she arranged the move so last minute, she was not prepared to move We had to help her pack If she was packed (which was discussed before we scheduled the move), the move would have cost less.With
regard to my storage facility, it is in extremely nice condition The City of Philadelphia inspected my warehouse and has chosen to store all city items here The federal Government, DEA, IRS, and ATF store their items here On a side note, please note that we gave her months of free storage!*** *** said we held her furniture "hostage." I told her she could move the furniture out herself with a *** truck I told her she could also use any moving company of her choice, however they had to be a licensed and insured mover (If a mover comes to our facility without insurance and they get injured, they can sue me It happened years ago)It should also be noted that we have the same amount of insurance that other companies have as all licensed and insured companies carries the same amount of minimum insurance! This is dictated by the State and the Federal Government This is not something that was told to her to obtain her business It is simply the law!There is no licensed and insured moving company that would have moved her items for $ *** *** is simply not being truthful She was told that we can beat any price as long as they are licensed and insured and she could provide it to us in writing Of course, *** *** could not come up with this quote in writing $is what it would have cost her to move the items out herself with a *** truck (after paying for the truck, the gas, the insurance, the mileage, and the manpower).We did not stop the move for any reason other than *** *** calling the police The police sided with us They also directed *** *** to pay the bill in cash as was discussed before the move started and it is stated on the multiple pages that *** *** signed Even though I bent over backwards trying to accommodate *** *** by letting her use a credit card to pay, the police officers told me not to They told me if she tried to cancel the payment for any reason to contact them and we could prosecute *** *** for theft of service We also did not charge for the downtime that she called the cops Logic dictates that the move out of storage will cost the same as the move into storage That means of course that both moves should have cost $1, On move #1, she paid $per hour On move #2, we gave her a discount down to $per hour! On move #2, the move cost was actually $1, However I took the time off the bill for the customer calling the police and only charged $1, For the 2nd move, I did not have to deduct time because the customer chose to call the police The move would have cost $1, Against my better judgment and the officer's suggestions, I accepted *** ***'s credit card as payment I wrote on her receipt that she would not cancel the payment for any reason Of course she crossed this out later.In summary, *** *** struggles with telling the truth and being moral She severely hurt me and the men who moved her who count on all of their hours on a daily basis to feed their families