OSF Family Practice Medical Group

November 17, Revdex.com, Central IllinoisHeart of Illinois Revdex.comNUniversityPeoria, IL RE: ID # [redacted] To Whom It May Concern:On Monday, November 13, our office received a letter referring to a complaint received from [redacted] regarding her shoulder diagnosis as well as the charges associated with an injection she had in this shoulderWe have reviewed her concerns both clinically and financially.Ms***'s physician reviewed her clinical presentation, the course of treatment and documentation associated with her shoulder including imaging resultsHer physician feels that we followed standard of care and wouldn't do anything differently than recommendedhe has spoken with a musculoskeletal specialist who agreed that we followed appropriate care.As for the charges related to the injection, we have agreed to recall the balance due from our outside collection agency and a billing representative has contacted Ms***.Thank you for bringing this matter to our attention and allowing us to review the situationPlease let me know if you have any further questions.Sincerely, [redacted] Manager Physician Office OSFMG Glen Park IM-PedsNGlen Park Place, Peoria, IL [redacted]

November 17, 2017 Revdex.com, Central IllinoisHeart of Illinois Revdex.com8100 N. UniversityPeoria, IL 61615 RE: ID # [redacted]To Whom It May Concern:On Monday, November 13, 2017 our office received a letter referring to a complaint received from [redacted] regarding her...

shoulder  diagnosis as well as the charges associated with an injection she had in this shoulder. We have reviewed her concerns both clinically and financially.Ms. [redacted]'s physician reviewed her clinical presentation, the course of treatment and documentation associated with her shoulder including imaging results. Her physician feels that we followed standard of care and wouldn't do anything differently than recommended. he has spoken with a musculoskeletal specialist who agreed that we followed appropriate care.As for the charges related to the injection, we have agreed to recall the balance due from our outside collection agency and a billing representative has contacted Ms. [redacted].Thank you for bringing this matter to our attention and allowing us to review the situation. Please let me know if you have any further questions.Sincerely,[redacted] Manager Physician Office OSFMG Glen Park IM-Peds5114 N. Glen Park Place, Peoria, IL 61614[redacted]