Oshry Camera Exchange Ltd

Dear Sir/Madam, [redacted] called our facility on May ***, at approximately 2:30pmWe asked if she could present a completed repair bill and we would split the cost with her [redacted] was thankful for the offer and accepted itShe let us know when she would be able to stop by our facility and present the bill and resolve the situation

Dear Sir/Madam,We apologize that a second notice was sent to us regarding this matter. We take all consumer complaints very seriously and do not want you to think we do not. On March 10, 2016 [redacted] did purchase a 2007 Jeep. The vehicle was purchased with over 100,000 miles on the odometer.... Like any vehicle sold with over 100,000 on the odometer there is no Lemon Law coverage. Regardless of that fact JTL Auto Inc. provides to all of our customers who purchase these vehicles a 30 day or 3,000 miles which ever comes first warranty on the engine and transmission. [redacted] is not correct at all when she say's that she called here several times complaining of this issue. The first time she called she complained her rear brake light was not working and the struts were rusty. We scheduled an appointment for her on April **, 2016. She cancelled that appointment due to a conflicting work schedule and she was going to call to reschedule the appointment. We next heard from her on May **, 2016 when she called to reschedule. She said " [redacted] ***" and went on to say that she noticed a few drops of oil under the car. That is the first time she ever made any mention of oil or antifreeze. Someone looked at the car for her a friend or boyfriend and said it was not that bad. She wanted to carry on with her day as she had a nail appointment that she was not going to miss and some other things to do. I warned her to watch her oil gauge and to check the oil and all fluids before and after she was done driving. We scheduled an appointment for June *, 2016 to look at the vehicle. On Friday May **, 2016 later in the day she called to say she was stuck. I offered to take the car in but could not promise that I could have it back to her in time for the Memorial Day weekend. There is only so much we can do on a late Friday afternoon with an already full shop and no lifts available. I explained all of this to her. I told her to try to find a shop that might be able to help her and she did. She brought the car to a friend of a friend or something like that. I believe she said the water pump blew. The job cost her $210.00 which I told her was a great price for the job. I believe that she is more angry that she had to pay to have the job done. She would have been charged if we did the job as well. In all honesty we probably would have split the cost with her or given her some kind of discount as we do with most of our customers when things like this happen. We did not in any way "leave her stranded" I did offer to split the bill with her as a goodwill gesture only. I have not heard from her to date. We document all calls received in the service department and she certainly did not call us with complaints of this situation prior to the May **, 2016 call. If you have any other concerns, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I can provide phone records of the calls I have made to the service department about my concerns and issues sonce purchasing vehicleFirst call I made was about a brake light and the smell of antifreezeAnother call was about temperature gauge almost at half point which I was told is normalThey were extremely accomodating to me on day of purchase but when I could bring truck in they couldn't fit me in which in turn caused bigger problemsThey had their people do a point inspection on trucktruck before purchase which they obviously missed that yhe fan was not working and leaking coolantThey NEVER offered me half of the cost of repair, actually Debbie told me that she could not see him sticking you with costThen she called me back and told me that he said it was not covered and yes I was angry and said oh that's the route he's gonna take after I've been calling about the smell of antifreeze a week after purchasingI was told anything that was wrong with truck mechanically and safety would be included in month warranty but since I was over by miles over 3,mile they stiffed meI was under the impression I had months from time of purchaseWhat they did was not right and they should've been responsible for repairs
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted],I want to start by saying that it is unfortunate and quite unusual that you had to lay out so much money on this repair through your warranty company. Most customers call us first when they need to utilize their warranty. It really makes no difference if you do or do not, however most do...

since they usually have a question on how it works or what the first step is. We had no idea that your vehicle was being serviced or repaired by Wantagh Transmission Center until after the fact. You first contacted us on or about July **, 2017 to speak with someone about why you had to lay out so much money. At the time, there was no one here who could answer your question. We took your telephone number and had the sales manager call you back the next day to respond to your questions. This is the only contact we had with you regarding this matter and I believe we responded promptly. We cannot speak for other repair facilities and what they charge for their work. If proper procedures were followed not only should the bulk of this repair been covered but you would have been made aware of any out of pocket costs to you before the work was done and your authorization to proceed with the repair. I wish you would have asked these questions to Wantagh Transmission Center and I wish you would have called us to inquire when this was all happening. Although we are sympathetic there is no advice or help we can give to you regarding this matter.

Dear Sir/Madam,[redacted] called our facility on May [redacted], 2016 at approximately 2:30pm. We asked if she could present a completed repair bill and we would split the cost with her. [redacted] was thankful for the offer and accepted it. She let us know when she would be able to stop by our facility and present the bill and resolve the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sir/Madam,We apologize that a second notice was sent to us regarding this matter. We take all consumer complaints very seriously and do not want you to think we do not. On March 10, 2016 [redacted] did purchase a 2007 Jeep. The vehicle was purchased with over 100,000 miles on the odometer....

Like any vehicle sold with over 100,000 on the odometer there is no Lemon Law coverage. Regardless of that fact JTL Auto Inc. provides to all of our customers who purchase these vehicles a 30 day or 3,000 miles which ever comes first warranty on the engine and transmission. [redacted] is not correct at all when she say's that she called here several times complaining of this issue. The first time she called she complained her rear brake light was not working and the struts were rusty. We scheduled an appointment for her on April **, 2016. She cancelled that appointment due to a conflicting work schedule and she was going to call to reschedule the appointment. We next heard from her on May **, 2016 when she called to reschedule. She said "[redacted] [redacted] [redacted]"  and went on to say that she noticed a few drops of oil under the car. That is the first time she ever made any mention of oil or antifreeze. Someone looked at the car for her a friend or boyfriend and said it was not that bad. She wanted to carry on with her day as she had a nail appointment that she was not going to miss and some other things to do. I warned her to watch her oil gauge and to check the oil and all fluids before and after she was done driving. We scheduled an appointment for June *, 2016 to look at the vehicle. On Friday May **, 2016 later in the day she called to say she was stuck. I offered to take the car in but could not promise that I could have it back to her in time for the Memorial Day weekend. There is only so much we can do on a late Friday afternoon with an already full shop and no lifts available. I explained all of this to her. I told her to try to find a shop that might be able to help her and she did. She brought the car to a friend of a friend or something like that. I believe she said the water pump blew. The job cost her $210.00 which I told her was a great price for the job. I believe that she is more angry that she had to pay to have the job done. She would have been charged if we did the job as well. In all honesty we probably would have split the cost with her or given her some kind of discount as we do with most of our customers when things like this happen. We did not in any way "leave her stranded" I did offer to split the bill with her as a goodwill gesture only. I have not heard from her to date. We document all calls received in the service department and she certainly did not call us with complaints of this situation prior to the May **, 2016 call. If you have any other concerns, please do not hesitate to contact us.