Dear Representative Revdex.com:This letter is in response to a customer complaint regarding billing or collection issues.Ms [redacted] states her balance with Oklahoma Student Loan Authority is not decreasingI have attached a copy of her pay history as requestedThis pay history shows that her balance has decreased since her loanswere transferred to OSLA on 9/6/12.I have also attached a copy of the letter that was mailed to her on 9/6/regardingthe loan transferto OSLAThe amount of loan at transfer was $ [redacted] ; the balanceas of today is $ [redacted] .Ms [redacted] is set up for electronic correspondence and has an online account that she may view at any timeHer online account shows all payments received and how these payments were applied to interest and principal - this is the same information that is being sent today.An email has been sent to Ms [redacted] with the requested pay history and loan details.OSLA's hours of operation are a.m- p.mCentral time, Monday through Friday, and we can be reached by calling ###-###-####We can also be contacted by email at [redacted] @osla.orgor by mail at OSLA, P.OBox ***, OKC, OK ***We invite Ms [redacted] to contact us for assistance at her convenience.Sincerely,OSLA Student Loan Servicing
This letter is in response to a customer complaint regarding money being withdrawn without the customer's authorizationThe customer is correct and funds are being withdrawn without her permissionIt appears someone is using the customer's bank information to make monthly payments on a student loan accountThe issue has been addressed and OSLA is in the process of removing these payments and refunding them back to the customer' s bank account
Dear Representative Revdex.com:This letter is in response to a
customer complaint regarding billing or collection issues.Ms. [redacted] states her balance with Oklahoma Student Loan
Authority is not decreasing. I have attached a copy of her pay history as
requested. This pay history shows...
that her balance has decreased since her loanswere transferred to OSLA on 9/6/12.I have also attached a copy of the
letter that was mailed to her on 9/6/12 regardingthe loan transferto OSLA. The amount of loan
at transfer was $[redacted]; the balanceas of today is $[redacted].Ms. [redacted] is set up for electronic correspondence and has an online account that she may view at
any time. Her online account shows all payments received and how these payments were applied to interest and
principal - this is the same information that is being sent today.An email has been sent to Ms. [redacted] with the
requested pay history and loan details.OSLA's hours of operation are 8 a.m. - 5 p.m. Central time, Monday
through Friday, and we can be reached by calling ###-###-####. We can also be contacted by email at [redacted]@osla.org. or by mail at OSLA, P.O. Box [redacted], OKC, OK [redacted]. We invite Ms. [redacted] to
contact us for assistance at her convenience.Sincerely,OSLA Student Loan Servicing
Complaint: [redacted]
I am rejecting this response because:This still does not explain why I was just suddenly told this, and was also told that this new change was affecting my payment. If these changes were made initially in 2012 there should not have been a sudden fluctuation of my...
payments recently. If there had been a recent re-calculation as claimed, wouldn't the change have been immediate to a specific amount, instead of going up a little at a time over 2 or 3 months?
Sincerely,
[redacted]
This letter is in response to a customer complaint regarding money being withdrawn without the customer's authorization. The customer is correct and funds are being withdrawn without her permission. It appears someone is using the customer's bank information
to make monthly payments on a student...
loan account. The issue has been addressed and OSLA is in the process of removing these payments and refunding them back to the customer' s bank account.
Dear Representative Revdex.com:This letter is in response to a customer complaint regarding billing or collection issues.Ms [redacted] states her balance with Oklahoma Student Loan Authority is not decreasingI have attached a copy of her pay history as requestedThis pay history shows that her balance has decreased since her loanswere transferred to OSLA on 9/6/12.I have also attached a copy of the letter that was mailed to her on 9/6/regardingthe loan transferto OSLAThe amount of loan at transfer was $ [redacted] ; the balanceas of today is $ [redacted] .Ms [redacted] is set up for electronic correspondence and has an online account that she may view at any timeHer online account shows all payments received and how these payments were applied to interest and principal - this is the same information that is being sent today.An email has been sent to Ms [redacted] with the requested pay history and loan details.OSLA's hours of operation are a.m- p.mCentral time, Monday through Friday, and we can be reached by calling ###-###-####We can also be contacted by email at [redacted] @osla.orgor by mail at OSLA, P.OBox ***, OKC, OK ***We invite Ms [redacted] to contact us for assistance at her convenience.Sincerely,OSLA Student Loan Servicing
This letter is in response to a customer complaint regarding money being withdrawn without the customer's authorizationThe customer is correct and funds are being withdrawn without her permissionIt appears someone is using the customer's bank information to make monthly payments on a student loan accountThe issue has been addressed and OSLA is in the process of removing these payments and refunding them back to the customer' s bank account
Dear Representative Revdex.com:This letter is in response to a
customer complaint regarding billing or collection issues.Ms. [redacted] states her balance with Oklahoma Student Loan
Authority is not decreasing. I have attached a copy of her pay history as
requested. This pay history shows...
that her balance has decreased since her loanswere transferred to OSLA on 9/6/12.I have also attached a copy of the
letter that was mailed to her on 9/6/12 regardingthe loan transferto OSLA. The amount of loan
at transfer was $[redacted]; the balanceas of today is $[redacted].Ms. [redacted] is set up for electronic correspondence and has an online account that she may view at
any time. Her online account shows all payments received and how these payments were applied to interest and
principal - this is the same information that is being sent today.An email has been sent to Ms. [redacted] with the
requested pay history and loan details.OSLA's hours of operation are 8 a.m. - 5 p.m. Central time, Monday
through Friday, and we can be reached by calling ###-###-####. We can also be contacted by email at [redacted]@osla.org. or by mail at OSLA, P.O. Box [redacted], OKC, OK [redacted]. We invite Ms. [redacted] to
contact us for assistance at her convenience.Sincerely,OSLA Student Loan Servicing
Complaint: [redacted]
I am rejecting this response because:This still does not explain why I was just suddenly told this, and was also told that this new change was affecting my payment. If these changes were made initially in 2012 there should not have been a sudden fluctuation of my...
payments recently. If there had been a recent re-calculation as claimed, wouldn't the change have been immediate to a specific amount, instead of going up a little at a time over 2 or 3 months?
Sincerely,
[redacted]
This letter is in response to a customer complaint regarding money being withdrawn without the customer's authorization. The customer is correct and funds are being withdrawn without her permission. It appears someone is using the customer's bank information
to make monthly payments on a student...
loan account. The issue has been addressed and OSLA is in the process of removing these payments and refunding them back to the customer' s bank account.