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Osment Reviews (1)

In reference to case [redacted] , [redacted] The customer came to our service department on 5/7/with a Fwith 244,milesHe requested that we install a transmission synchronizer which the customer provided and had diagnosed by another repair facilityDuring the repair, the technician discovered other worn components that needed replacement internal to the transmissionThe service advisor spoke to Mr [redacted] wife advising her of the additional components that needed attention in the transmission and was also advised about a transmission replacement optionShe declined those optionsI spoke to Mr [redacted] on 5/12/He stated that he was unhappy with the outcome of the repair that he had diagnosed and provided the part forI also explained that his wife was advised of the additional components neededMr [redacted] was offered to bring the vehicle back which I offered hour free diagnosis time or that I would remove the transmission again and open it up for inspection of the repairI explained that if the part was installed improperly we would absorb the labor cost and that if the part was installed correctly, he would be responsible for the labor costHe indicated that he would advise me of his decision on 5/13/We have not heard back from himThank you [redacted] Harrisonburg Ford, Inc

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