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OSretailer Software Corporation Limited

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Reviews OSretailer Software Corporation Limited

OSretailer Software Corporation Limited Reviews (4)

Review: I placed an order for Microsoft Office 2010 on Dec **, 2013. I expected to receive the download key however it arrived the next day (which was fine). When I selected the link, the link was defective (it loaded and loaded) and tried to download something completely different to my computer. And the activation key was also useless. When I tried to cross reference the activation key with Microsoft I was told that the key was "blocked" and they could not verify the legitimacy of the agency/product. I reached out the company for a refund but did not hear back from them, (which was understandable due to the holiday) however as I went through the website more and more information seemed fraudulent; including typos and lack of information regarding returns, exchanges and company location/information. I looked further into the company and found that they have sold defective product keys in the past (within the same week that I purchased my product) to other customers and don't respond to emails regarding refunds. When I checked my account, the charges were listed under a random agency name-- which the bank was unable to verify as to the legitimacy of the place payment was sent to. It seems as though it was a healthcare agency (which doesn't make sense since the agency sells software). I am essentially concerned for the security of my personal information including debit card info and address info. The website has a lifespan of 1 year and was created June 2013 and expires in 2014 thereby decreasing the trustworthiness.Desired Settlement: I would like a full refund of my purchase and a solution for a virus scan to make sure that my computer was not compromised. I am also requesting that the Revdex.com please look into the legitimacy of the agency and determine whether or not this agency is a scam in order to obtain sensitive information from unknowing consumers.

Consumer

Response:

I am emailing in regards to complaint ID [redacted]. After speaking with the bank I have decided to retract my complaint against [redacted]. The bank was able to assure that my personal information is protected and the pending charges will be handled by the bank. My main concern has always been the safety of my personal information. While I am displeased with the turn out of the product--- I am happy with the outcome the bank was finally able to provide.

Sincerely,

Review: Purchased key code for MS office on December [redacted]. I had problems with the download and the key working, Microsoft stated it was invalid. Contacted the company several times through their customer service. CS reply was "We will answer as soon as possible". On December [redacted], requested information for facilitating a return. I understand it is the holiday season and many people have time off, however it is now Jan[redacted] and still no reply.Desired Settlement: I would like for my money to be refunded. Also, for other consumers to know that although the company leads you to believe you are purchasing a "100% genuine copy of Microsoft Office", this may not be accurate.

Consumer

Response:

At this time, I have not been contacted by OSretailer Software Corporation Limited regarding complaint ID [redacted]. I did try and contact them again a few times, and then just gave up. Very frustrating. Thanks for getting back to me on this matter.

Sincerely,

Review: I purchased a downloadable copy of Microsoft Office 2010. As part of this I requested 24 hour delivery of the download. The first issue is the product was ordered on 12/**, the payment was made and accepted within 20 minutes. The product download link was not received until 2:30 am on 12/**. Upon installing the file on the evening of 12/** I found the software product key that was provided was not valid. I immediately notified them via their web portal but they have been unresponsive for the past 48hrs. I have requested a full refund now but have not heard any response.Desired Settlement: Full refund.

Consumer

Response:

At this time, I have not been contacted by OSretailer Software Corporation Limited regarding complaint ID [redacted].

Sincerely,

Review: Ordered Microsoft Office 2013 online on December [redacted] 2013. Received product key and download on the [redacted]. I am unable to activate the product because the key provided is already tied to a email [redacted]. I called Microsoft to register over the phone and was told the key is OEM and without the login to the email it is registered to I cannot activate the product. I have sent 5 requests to send me a valid key I can register or a refund.Desired Settlement: The product is now deactivated and I cannot use the product. I need a valid key that I can register with Microsoft or if this is not possible a refund of the purchase price.

Consumer

Response:

At this time, I have not been contacted by OSretailer Software Corporation Limited regarding complaint ID [redacted]

Sincerely,

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Description: COMPUTERS SOFTWARE & SERVICES

Address: 1616 Corporate Way, Suite 2, Valley Cottage, New York, United States, 10989

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